Leave a Review Way
You can’t count on them!
We had a reservation for parking for over 3 1/2 months. One hour before we were supposed to park and fly at Boston Logan airport, they canceled our reservation, saying that they were overbooked. We ended up spending triple the amount to park for the week while we were gone, after spending almost 40 minutes trying to find a place to park because it was during school vacation week. Horrible service! What is a reservation for if they’re gonna cancel it an hour before?! I only rated it two stars because we used it in the past several times and had a good experience. We will never use them again and will tell everyone we know to make sure they try to do the same!Show lessanothertamma
A complete Fraud
Took my time to find some information, read reviews and learn how the app works, I was very skeptical about paying $70 hundred for a parking pass that would allow me to use, as they advertise, hundreds or even thousands of parking lots in the NY, specifically Manhattan area. I downloaded the app, checked the parking a that appeared available and had partner with the app, to make sure I would have good options. After thinking about it, finally decided to buy a parking pass since it appears in the app they had many options in my area of interest. However, for my sad surprise, I payed the past, went to try and make my first reserve but, Oh surprise, when selected the area, all the parking lots that appeared before buying the pass, were not there anymore, not for that day, not for the next day and not for the day after that either. Try and contact customer service, not help at all. They did not offer a refund either, so they basically told me I lost my 70 dollars. I was never able to park anywhere during three days using this “pass”
Please, don’t let them fool you. This app is a fraud and their customer service is not help at allShow lessKCardenasO
Soooo convenient but a bit disorganized!!
I have parked here 2 times and it’s been easy parking and the shuttle takes you right to the airport. The only problem is when you have been waiting for the Van to take you back to the Hotel. When the shuttles arrives we put our bags in the back but then other people that just got there climb into the van and then we are out of a seat. The Shuttle director needs to make sure that he sees who has been there on time and take the people that have been waiting. We had to wait for another shuttle to take us. It happened again on the second shuttle and one guy missed out the 2nd go round. Very frustrating!Show lessChicaflys
The worst experience in customer service
I would give zero stars for the lack of options in trouble shooting a mistake that their agent made on behalf of my reservation.
I called to change the date on a parking reservation and was told I have to cancel my reservation and make a new one. I specifically asked for the credit to the way app due to lack of access to the original card. The agent “accidentally” clicked the wrong button and told me I can “just wait” for the $ to be returned to my card in 7-10 days. My flight is in 24 hours, my card is compromised. So the $ is lost and now I had to borrow money that I already spent on a reservation to park my car so I can visit and ill family member. The unnecessary steps and lack of accountability from the agent who insistent there was nothing to be done when I asked to speak to the supervisor must have extra $ laying around because I am a hard working person and $55 being lost because of someone else’s mistake is a big inconvenience especially at the last minute. What is the point of this service and app when they have limited to no troubleshooting in place for a mistake that they can make and impact a persons flight.Show lessjas tynae
Be sure to call any parking location before you book
I live in Austin, TX. I typed in the app the airport looking for airport parking. A location came up. I booked. After I booked, I was sent a confirmation email. In the confirmation email for my “airport parking” it says there is no shuttle service to the airport. The location is twice as far from the airport than it shows it is in the app. I attempted to switch the parking location since I need airport parking that I can park and be taken to the airport then be picked back up and taken to where my car is parked when I get back. They won’t allow me to change. Basically just wasted my money. Was mislead. I mean… Why is a location more than 10 miles from the airport with no airport pick up or drop off even being offered as airport parking in this app? I’m deleting this app. Update: I ended up calling them and had to ask about refunding then rebooked a different location. They sure didn’t offer the refund on their own. They made it seem like I was just out that $$ and there was nothing I could do. Treat your customers right and do the right thing people!Show lessMmmwwwwwaaaaa
No flexibility and less than stellar customer service
As a flight attendant who commutes out of Detroit, this service has found me parking. However, when I left 2 weeks ago the place I had a reservation was oversold. I was thinking no problem, I’ll make another one nearby which I did. The first place cancelled my reservation, but Way determined that I had already checked in and charged me for both reservations. I then spent far too much time trying to get my money back from the first reservation which resulted in a “waybucks” credit. Now upon my return, 2 days early, they refuse to credit me for those 2 days. It’s more of a hassle than it’s worth. I’ll be booking direct from now on. The convenience doesn’t outweigh the lack of flexibility and their eagerness to keep every penny.Show lessSall!e
Excellent customer service
During the early times of the pandemic when booking and flight cancellations were rampant, it was only Way that delivered quick and efficient customer service and resolution to my concern. I never thought that this company would be better in delivering customer service than the more established ones out there. I booked a parking reservation through Way for one of my flights. But due to the initiation of lockdowns, my flights got canceled. As a result, I didn’t need my reservation anymore so I asked for refund. Everything got resolved in a single short call and I got my refund right then and there. That was an exceptional service compared to my experience with these big airline companies, third party travel booking agencies, hotels etc, that I dealt with at that time. Because of that, Way has earned my trust and my recurring business.Show lessJAubreyMDC
Easy and affordable
Just purchased my parking. Definitely the most affordable around, however they do charge at least $10-15 in fees ($22 total for “fees” and tax, assuming taxes are about 10%). I haven’t used the parking yet, so not sure on the quality and ease of the parking day of. I don’t like how I couldn’t find the parking lot anywhere else when I searched for it, so not sure if they have an exclusive deal with Way, or if it even exists. I’m taking a real chance booking this for a morning flight with my two young kids. If it wasn’t $50-$100 cheaper than the more we’ll known ones, I’d have booked with another parking lot. Everyone cross your fingers for me 🤞Show lessMoviestarz3
Typical Money Hungry Company
It’s 2022 and companies grabbing for cash are outdated. I like to find companies who understand that life happens and there’s situations that are worthy of exceptions to policies. I made a reservation for 4 days so that I could fly out of LAX. I checked in but within 2 hours returned as plans had drastically changed. The representative kept citing their policy about refunds only being able to be processed before reservations begin.
“Well that’s the policy” is cheap and an easy way out. Airlines do it too with non-refundable tickets and not insuring flight purchases automatically. It’s the company banking on life happening and them getting to keep money for unused services.
While I’m one person and my loss of business won’t hurt them, you’d think they’d prefer the more lucrative option of returning a customer’s money in order to retain them as a repeat customer. Again, I prefer to find companies that operate in the real world where things happen and don’t punish their customers for those unexpected happenings.Show lessLost Customer Bye
Don’t trust this app
Booked parking near airport specially for the free shuttle through app. Got a notification to contact shuttle through app when we parked. However when I opened the app there was no button to do so. Trekked throughout the garage to find an attendant who informed me there was no shuttle. Contacted way via phone which took a very long time to speak to a person - who basically told us to figure it out. After they got off the phone they sent me a new confirmation email which changed the name of the parking garage we were parked, and changed the page to say there was no shuttle. Name changed from “park ride and fly” to “fast spot parking” At this point I began to think the entire thing was a scam.
After running around for 30 minutes we ended up having to spend extra money and time to get an Uber and almost missing our flight. Tried to contact way again to tell them about our situation and was left on hold for 20 minutes before giving up.
On the way home we found a free city train from airport to parking garage - I suspect this is what they meant by “free shuttle”. A city train packed full of people that comes by every 20 mins is not the same as a free shuttle. Especially when you are not familiar with the area.
When we left the parking garage we were charged an extra $10, not to mention the extra costs for having to Uber, and the exorbitant stress of running around lost and almost missing our flight.
Would highly recommend not using this app.Show lessSamantha100100996
