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Service was great
Service was great. For some reason we had to wait a very long time when we pulled in since many cars all seemed to arrive at once. The attendant was great and explained how to use the online reservation we made to produce the claim ticket needed to pick up our car after our show. Only seemed to be one or two guys on duty so took a long time to drop off the car. Pick up worked more quickly. Perfect location and so easy to book online and pay and not have to deal with all that. Everything seemed nice and clean as well.Show lessKiichi Stallings
Fantastic first experience
I’m sure it varies by the parking garage/vendor, but my first experience at the Hilton Costa Mesa was great. At first I was nervous when I arrived 30 minutes after my original reservation. The head valet manager met all of us when the shuttle arrived at the hotel, and asked which of us were just doing parking. He asked to see my Way reservation, and issued a validated ticket. He said, “As long as it’s for the same day, you’re fine.” The rates are much less than airport long-term parking, and the shuttle service was just the cherry on top. Would definitely use again!Show lessleadfoot_ed
Terrible service
We paid for offsite airport long term parking with shuttle service to the airport. What they didn’t tell us was that the shuttle only runs every 45 minutes so if you’re lucky to be there close to when the shuttle picks up then your wait is minimal. However, we were parking just as the shuttle left so we were expected to wait 45 minutes which means we would not be at the airport for another hour. We ended up taking Uber to the airport. Same thing happened on our return. We called the shuttle for pickup right after getting off the plane at 8pm and was told that we just missed the shuttle and would have to wait another 35 minutes. We again paid for Uber to drop us off at the car. What good is paying more for parking offsite with shuttle to airport when you can’t even use their shuttle service. I paid $105 for parking and paid an additional $45 for Uber. I could have paid less money at another nearby long term parking which states that they didn’t have a shuttle and that we had to take Uber to the terminal.Show lessCYLJHO2
Impressed. Will be coming back.
This was my first time using them to fly from Chicago to Austin. I shocked when I pulled in and they told me to go ahead and unload your car. They had carts for you to use to help with your bags. You leave your keys with them which was scary and nice so you don’t have to worry about losing them. They pull up to your airport spot and help with your bags. When we landed we called and let them know we landed and they told me where to go to get picked up. When we got back to the shop and we walked in the garage I was shocked to see the car was right there. That was nice so one person can get the keys and the other one load it up. The best part it was not cold in the garage to load up. Thanks again.Show lessMo23b
Crap app and service
Booked at LAX, quality parking lot. Poor quality is what it should be. What a joke, 45 mins for pickup to the airport, hour and half for pickup from airport. Multiple calls for pick up, kept looking for quality parking van! Did not see one while all the time multiple vans for parking spot,Hilton, Marriott etc came by, one Hilton driver who had seen us even stopped to try to help us he had seen us so often standing there…. Why? Because the stupid lot attendant failed to tell us to look for prime parking van. Which we had seen only once. NOWHERE son the app does it say look for prime parking! Keep in mind I called the attendant several times and NOT ONCE did she say look for prime parking until I yelled in frustration at her. Terrible lot terrible service! Not worth the hassle. Will Uber next time, Att least Uber shows up and updates you with arrival, this idiot at the lot could only say in poor English 15 mins to half hour!Show lessimakiwim8
Do not not not park with them!!!!!
I booked parking with this app & used their on-line directions to get to the parking facility. Their directions took me to an empty field! I followed them again - took me to same place. I tried to call the facility to get directions & got a tape recording. I expect this is a fraud. I did not have time to find another parking garage & had to quickly use long-term parking at JFK, at double the price. I called WAY from airport transportation to tell them of issue, they were supposed to send me an email to resolve, that they never did. I am working on a refund from them and disputing the charge. My big advice - DO NOT BOOK THROUGH THEM unless you want to lose your money. I’ve booked airport parking from other companies many times & never had this issue.Show lessjhen1515
Hilton Doubletree
We pulled up to the hotel entrance and the attendant said we must go to the parking lot. When we got to the parking lot that attendant said that we needed to leave our luggage at the hotel entrance. So we had to drive back there again. Then one of us stayed with the luggage the other drove the car back to the parking lot, parked it and then had to find her way through the convention center, multiple hallways, the hotel laundry and kitchen, before finding someone who could direct her to the front lobby. The alternative was walking around a very large series of buildings at a bad time of day. When we flew back, we called the hotel operator who said that she didn’t know where the bus was and therefore couldn’t tell us when it would arrive. We told her our location . When it did arrive, he sailed right by. We had to scream and run after the van and luckily another van Blew its horn for us.
when we asked the driver to deliver us to the car he said that he would only do it if he received a large tip, and was reluctant even then. It was only as he was berated by other passengers in our van that he agreed to do it. You might imagine that we do not recommend this location.Show less1650 Moriond
A bit confusing at first, but overall satisfied!
The driver was really nice and made sure we didn't forget anything before taking off. The drive there was roughly 5-7 minutes which was a lot faster than I expected. I was overall pleased. I just wish they had instructions for checking in and out. I was also hesitant at first because I kept reading about these hidden taxes charged at the end even when you prepaid, but I wasn't charged anything extra when I left. I chose the pre-paid valet option. They also left my receipt in my car which was nice. I would definitely park there again in the future!Show lessMicah Meyers
Great service and price
This was our first time using Way Airport Parking. I was a little skeptical because the price was so cheap and it was self-serve parking, but we were pleasantly surprised at how easy it was. We parked and were immediately picked up by the shuttle. The driver welcomed us on the shuttle and helped load our luggage & gave us a card with our space number. On our return, the shuttle picked us up within 5 minutes and took us right to our car. The driver was just as pleasant as the departure driver. We will definitely use Way again.Show lessMichaela Costam
Great Experience
Scanning the confirmation off my cell phone upon arrival at the entrance gate of the lot made it easy and it felt more secure. The driver on duty picked me up at the building where I was going to ask a question about the parking pass. He drove me back up to my car to get my luggage and also waited for my friend to arrive and park as well. Very friendly. Return from airport was perfect. Happen to catch the driver right as we got to the pick up area. Drove us back to each of our cars. Will use them again in the future! great rate, easy access, friendly staff.Show lessKolten Hansong
