Great service!
The staff at Way Parking was so accommodating, pleasant and helpful. I had a passenger to pick up and decided to choose parking with Way Parking rather than looking for space at arrivals in an airport I had never driven to before. Once arriving at JFK, the driver gave me directions to get to the appropriate area for arrivals (their shuttle normally only drops off departure passengers), and when we were ready to return to my vehicle in the Self Park lot, the driver was literally at the door when we emerged from the airport. Great service, secure lot, far easier than fighting arrival traffic out of the terminal. I will definitely recommend Way Parking app to others and use their service in the future.
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Helpful folks
The app system for logging in and out worked very well as we were first time users. It let us in and out with no problems. We were parked in a different part of the lot when we went in which was very convenient when we left. Our driver noticed our left rear tire was low and said we should have it checked before we went very far. We went to a gas station about 2 miles away and pumped it up and the next day took it to a tire shop which found a screw causing a slow leak and repaired it for us. I probably wouldn't have even noticed it until we broke down on some deserted road at night on the way home. Thank you Way for noticing and caring!!!!!!!!!!!
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Terrible service- Scam - avoid at all cost
I have used Way to book an airport parking in Advance, I paid everything upfront and when we arrived at the parking location with my whole family, we were told that the parking is full and there is absolutely nothing they can do!! I quickly realized that we were not the only one as more and more customers kept on coming and being told the same nonsense answer!
They have clearly largely overbooked the parking, which has to be on purpose since all bookings are made in advance!
I ended up having to find another parking location at the peak price and almost missed my flight in the process. I’m
This is a pure scam and I will obviously never use them again.
I strongly suggest that everyone avoid them at all cost!
They have clearly largely overbooked the parking, which has to be on purpose since all bookings are made in advance!
I ended up having to find another parking location at the peak price and almost missed my flight in the process. I’m
This is a pure scam and I will obviously never use them again.
I strongly suggest that everyone avoid them at all cost!
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Very disappointed
I will not be using this app again! Back in March I made a reservation for LAX airport parking. Given the circumstances with COVID I was not able to fly and had to cancel my order. At the time, the app said I’d get a full refund no questions asked. I emailed Way and let them know of the situation. Given the fact that I had a screenshot of the cancellation policy, I was told I could either get a refund or get way bucks. I asked for a refund. They never got back to me. I messaged them again in May and did not get a reply again. I messaged them again now, 5 months later, and they are not abiding by their policy or what they had told me at the time. I believe this company is very unreliable. If you say one thing please stick with it. Do not lie to your customers! I’m very upset with this situation and hope others don’t go through the same thing as I did.
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Inaccurate information, refused refund, and showed dishonesty
I used Way to find a parking lot and paid in full. Upon arrival, the security personnel told me the lot (part of Holiday Inn) was closed indefinitely and I had to exit the place immediately. I called Way (that was even before the reservation even started), and the representative said she would issue a refund along with a confirmation. After a while, I reached out to the Way’s support team via email and they claimed that a refund wouldn’t be so simple since I “cancelled after reservation started” (which wasn’t the case!). I called Way the second time, and learned that they assumed that I will be parking somewhere else without consulting or contacting me. Despite promising they will follow up with me via email, they never did.
In summary, a few things they did that was infuriating:
1. Inaccuracy - Way allowed booking and charged for a place that was no longer operating.
2. False claims - Way falsely accused me as a customer for making a mistake which was in fact due to their inaccuracies
3. Failure to keep their promise / dishonesty - Way’s agent never did what were promised
4. Making unwarranted assumptions about customers travel plan
5. Poor communication
In summary, a few things they did that was infuriating:
1. Inaccuracy - Way allowed booking and charged for a place that was no longer operating.
2. False claims - Way falsely accused me as a customer for making a mistake which was in fact due to their inaccuracies
3. Failure to keep their promise / dishonesty - Way’s agent never did what were promised
4. Making unwarranted assumptions about customers travel plan
5. Poor communication
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This Company Needs To Be Out Of Business!
I made a reservation and once I arrived to that location they told me they were not doing shuttles due to COVID-19. Way does not provide any of this information on their mobile app! I began to book another reservation and the company that I booked with called me back and stated they were not doing any shuttling as well. Both companies told me I need to call Way to get a refund because Way still allowing people to book reservation when they know these places are not open for shuttling. I called Way’s customer service to get horrible customer service from not only 1 rep but 2 reps. They both stated that they cannot provide me a refund and it was nothing more they can do about it. I am now in the process of following a claim with my bank to get my money back! Do not use this site as they are inconsiderate. I was told a manager would give me a call but do not know when I will expect it. It could be today or it could be next week! Total rip off, they do not want to give me my money back but I will have the last laugh.
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Be careful
I use Ways a lot as someone who travels for work 42 weeks out of the year. To this point I have spent a lot of money parking and will never again use ways. I had good experiences until today. I retrieved my car from the parking lot at Hampton Inn in Boston MA as I started driving home, I reached down to grab a dollar ( I keep a few dollars and some change in my center console for tolls ) I noticed the money was gone as well as the change. I called Ways and the hotel neither wanted to assist me or talk to me about it. It wasn’t my life savings or anything it was at most $10 worth of loose bills and change. The point is someone had the audacity to take it. ( most likely the lot attendant who moved my car ) and not one from ether company is willing to at least talk to me about it. Lesson learned, just park at the airport and pay a little extra at least I have my keys, no one has to get in or out of my vehicle.
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Awesome Customer Service!
I’ve received a text from an agent telling me that the garage I booked over a month ago is too early for my arrival. They also asked if I would like to cancel/book a new reservation plus offering a $20 credit for the trouble. I was kind of freaked out because I need to be in the airport by 5:30am and I was informed less than 24 hours of this changes. I really needed to drive to the airport because Uber/Lyft will cost a fortune to carry my snowboard equipment. I booked in advance for a reason because garage spots sell out quickly! Everything was sold out as expected except for the few expensive ones. They did help me through texting which is a really cool feature to have! Way to go WAY!
This is the 5th time that I am using then and it has been great! Thank you so much!
This is the 5th time that I am using then and it has been great! Thank you so much!
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Lyn
Easy to booked
Simplicity
I was very surprised at the whole system really. Not only was the booking system so simple on line, the surprise came when I got to the airport with the unique camera system they had in place. All I had to do was drive up to the barrier take my ticket and bob's your uncle. It was the same when I got back off holiday, which was a bonus really, especially when all you want to do is get home after a long flight. The staff at the end of the phone are very good too. When I first arrived at the car park which was massive by the way and my first time on there I panicked a little because I couldn't find where I was supposed to go, so I simply rang the number I was given for customer services who answered almost immediately and gently guided me to the bus stops for the airport terminals. Most of all I felt my car would be safe and in good hands (because she is my little baby afterall!! lol), so much so that I have recently booked my car in for another five days in December. See you soon.
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