Leave a Review Way
Terrible service- Scam - avoid at all cost
I have used Way to book an airport parking in Advance, I paid everything upfront and when we arrived at the parking location with my whole family, we were told that the parking is full and there is absolutely nothing they can do!! I quickly realized that we were not the only one as more and more customers kept on coming and being told the same nonsense answer!
They have clearly largely overbooked the parking, which has to be on purpose since all bookings are made in advance!
I ended up having to find another parking location at the peak price and almost missed my flight in the process. I’m
This is a pure scam and I will obviously never use them again.
I strongly suggest that everyone avoid them at all cost!Show lessYaye4514
Very disappointed
I will not be using this app again! Back in March I made a reservation for LAX airport parking. Given the circumstances with COVID I was not able to fly and had to cancel my order. At the time, the app said I’d get a full refund no questions asked. I emailed Way and let them know of the situation. Given the fact that I had a screenshot of the cancellation policy, I was told I could either get a refund or get way bucks. I asked for a refund. They never got back to me. I messaged them again in May and did not get a reply again. I messaged them again now, 5 months later, and they are not abiding by their policy or what they had told me at the time. I believe this company is very unreliable. If you say one thing please stick with it. Do not lie to your customers! I’m very upset with this situation and hope others don’t go through the same thing as I did.Show lessBbbbygrrrrl
Inaccurate information, refused refund, and showed dishonesty
I used Way to find a parking lot and paid in full. Upon arrival, the security personnel told me the lot (part of Holiday Inn) was closed indefinitely and I had to exit the place immediately. I called Way (that was even before the reservation even started), and the representative said she would issue a refund along with a confirmation. After a while, I reached out to the Way’s support team via email and they claimed that a refund wouldn’t be so simple since I “cancelled after reservation started” (which wasn’t the case!). I called Way the second time, and learned that they assumed that I will be parking somewhere else without consulting or contacting me. Despite promising they will follow up with me via email, they never did.
In summary, a few things they did that was infuriating:
1. Inaccuracy - Way allowed booking and charged for a place that was no longer operating.
2. False claims - Way falsely accused me as a customer for making a mistake which was in fact due to their inaccuracies
3. Failure to keep their promise / dishonesty - Way’s agent never did what were promised
4. Making unwarranted assumptions about customers travel plan
5. Poor communicationShow lessDave Chen iOS
This Company Needs To Be Out Of Business!
I made a reservation and once I arrived to that location they told me they were not doing shuttles due to COVID-19. Way does not provide any of this information on their mobile app! I began to book another reservation and the company that I booked with called me back and stated they were not doing any shuttling as well. Both companies told me I need to call Way to get a refund because Way still allowing people to book reservation when they know these places are not open for shuttling. I called Way’s customer service to get horrible customer service from not only 1 rep but 2 reps. They both stated that they cannot provide me a refund and it was nothing more they can do about it. I am now in the process of following a claim with my bank to get my money back! Do not use this site as they are inconsiderate. I was told a manager would give me a call but do not know when I will expect it. It could be today or it could be next week! Total rip off, they do not want to give me my money back but I will have the last laugh.Show lessSherika M.
Be careful
I use Ways a lot as someone who travels for work 42 weeks out of the year. To this point I have spent a lot of money parking and will never again use ways. I had good experiences until today. I retrieved my car from the parking lot at Hampton Inn in Boston MA as I started driving home, I reached down to grab a dollar ( I keep a few dollars and some change in my center console for tolls ) I noticed the money was gone as well as the change. I called Ways and the hotel neither wanted to assist me or talk to me about it. It wasn’t my life savings or anything it was at most $10 worth of loose bills and change. The point is someone had the audacity to take it. ( most likely the lot attendant who moved my car ) and not one from ether company is willing to at least talk to me about it. Lesson learned, just park at the airport and pay a little extra at least I have my keys, no one has to get in or out of my vehicle.Show lessBeliveauj
Awesome Customer Service!
I’ve received a text from an agent telling me that the garage I booked over a month ago is too early for my arrival. They also asked if I would like to cancel/book a new reservation plus offering a $20 credit for the trouble. I was kind of freaked out because I need to be in the airport by 5:30am and I was informed less than 24 hours of this changes. I really needed to drive to the airport because Uber/Lyft will cost a fortune to carry my snowboard equipment. I booked in advance for a reason because garage spots sell out quickly! Everything was sold out as expected except for the few expensive ones. They did help me through texting which is a really cool feature to have! Way to go WAY!
This is the 5th time that I am using then and it has been great! Thank you so much!Show lessIsland Beast
Lyn
Easy to bookedLyn1974
Simplicity
I was very surprised at the whole system really. Not only was the booking system so simple on line, the surprise came when I got to the airport with the unique camera system they had in place. All I had to do was drive up to the barrier take my ticket and bob's your uncle. It was the same when I got back off holiday, which was a bonus really, especially when all you want to do is get home after a long flight. The staff at the end of the phone are very good too. When I first arrived at the car park which was massive by the way and my first time on there I panicked a little because I couldn't find where I was supposed to go, so I simply rang the number I was given for customer services who answered almost immediately and gently guided me to the bus stops for the airport terminals. Most of all I felt my car would be safe and in good hands (because she is my little baby afterall!! lol), so much so that I have recently booked my car in for another five days in December. See you soon.Show lessAshtonn Harvey
Reservation is not guaranteed
It was Christmas Day, and a week prior I booked a parking spot for Seatac airport. Everything was set, and all is well right? Wrong. I pulled up to the parking lot where I booked my reservation and they said the parking lot was full. I said I have a reservation through “Way”. They said to call “Way”, and maybe they have another parking lot. Of course none of this is convenient when your trying to catch a plane with your 5 person family. I call “Way” and sit on hold for 5 minutes for the representative to tell me they have no more availability, and they can’t offer any assistance besides reimbursing me. Unacceptable. This app should say, “Your reservation is not guaranteed.” The other bummer is they left me and my family trying to find parking on Christmas Day. Luckily a company called Jiffy took us in. Apparently we weren’t the only customers that “Way” left stranded. I’m hoping that beyond the reservation they also pay my bill for my last minute and expensive parking, but we will see. I recommend not using this app for reserving your airport parking.Show lessRich12302
Highly Recommend You Avoid This App/Service
How’s this for customer service:
We made a reservation, paid for it in full through the app. Showed up at the location for the event last night (Staples Center in LA), only to find out that Lot has been out of business for quite a while!
So, basically I paid for a spot, showed up to find it fenced off/closed, had to drive to another Lot (btw that Lot attendant told us numerous other people complained to him that they had been duped the same way recently by Way re the closed up Lot), then pay for that new spot in full, all of this caused us to be late for the event, and best of all.. I just called Way customer service to let them know what happened. Their response was not an apology, or sorry, or thanks for letting us know. What they said was “as far as we know the Lot is still open, (they basically called me a liar) and since i’m calling them after the event date (as opposed to??) they won’t give me a refund unless i send them a copy of the receipt for the additional $20 i had to pay to the other Lot i ended up parking at! Then, they would “review” it and get back to me to see if it qualifies for a refund!
Needless to say, I immediately deleted the App and will never use Way again. There are several other much better options out there, and ones that care more about the customer experience than just making a quick buck.Show lessNot Happy 00034
