Great service and price
This was our first time using Way Airport Parking. I was a little skeptical because the price was so cheap and it was self-serve parking, but we were pleasantly surprised at how easy it was. We parked and were immediately picked up by the shuttle. The driver welcomed us on the shuttle and helped load our luggage & gave us a card with our space number. On our return, the shuttle picked us up within 5 minutes and took us right to our car. The driver was just as pleasant as the departure driver. We will definitely use Way again.
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Great Experience
Scanning the confirmation off my cell phone upon arrival at the entrance gate of the lot made it easy and it felt more secure. The driver on duty picked me up at the building where I was going to ask a question about the parking pass. He drove me back up to my car to get my luggage and also waited for my friend to arrive and park as well. Very friendly. Return from airport was perfect. Happen to catch the driver right as we got to the pick up area. Drove us back to each of our cars. Will use them again in the future! great rate, easy access, friendly staff.
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It was easy and efficient! I really love it
It was easy and efficient! I really love it. This was the first time I’ve used Way. Our normal parking garage was full. I was pleasantly surprised however. When I showed up there weren’t any parking spaces, so they valet my car for me. I was worried about leaving my keys and asked them to please not park my car too close to another car for fear of door dings, when I returned, the car was parked up front on an open space! They were also at the airport to pick up quick! I think we waited two minutes! I was thrilled. The lot attendants were also friendly and nice! Triple bonus!!!
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Scam.
Customer service is the absolute worst! I was refused a refund for an airport parking lot reservation even though the policy sent after paying said refunds were available. My flight was cancelled due to a category 4 hurricane so I no longer needed airport parking. I tried to cancel my parking reservation less than an hour after I made it. I tried several different ways to contact customer support. Each time I was given nothing except a short and dry answer saying no refunds. When I asked them about the policy that I received saying I could get a refund they said the policy is different for that particular parking lot… THEN THAT SHOULD BE IN THE POLICY! Scammy and dishonest business. They don’t care about anything/anyone only that they get to keep your money. Negative star ratings should be an option.
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Would definitely use Way again
I blindly chose Way Airport Parking online based on the price - I knew nothing else about the company. When we headed to LAX last Friday I was a little nervous about where I was leaving my year old, very proud of car. Was happily surprised as soon as we pulled up - the sign was easy to see & the lot was easy to access. The lot was pretty full but we found a spot I could pull right thru & the shuttle pulled up to our car as soon as we opened our door. Our driver was friendly & helpful, got us to the airport quickly & let us know how things worked on our return. Five days later we found the pick up site with no trouble & waited less than 10 minutes for the shuttle. It was a different driver but just as nice & had us back at our car very quickly. The car was just as we had left it & we drove out with no “surprise” extra charges. Would definitely use Way again & recommend them to anyone needing to park in LAX.
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Morons and Crooks. Two types not to trust.
This has been one of the dumbest and most negative experiences I've ever had with such a service. We ordered parking at a lot that apparently did not exist because, when we went to the destination that Apple Maps brought us to, the attendant said that it was in fact the wrong place. We drove around for about an hour trying to find the "correct" parking only to find ourselves in the same place and reject several times. We even went to the one next door, and they too told us that they did not know about our parking reservation. We ended up finding free parking on the street and walking to our venue.
That could be on the lot. BUT THEN, we contacted the app, demanding a refund. They asked us for a receipt of where we ended up parking, to which I told them that we didn't pay for parking at another place. We parked on the street. They asked for the receipt again, and I repeated myself, emphasizing that there's no receipt. They told us they wouldn't give us a refund unless it was before we checked in to the lot, which is STUPID because how do you check in to a lot that doesn't f**%ing exist!!! These idiots are a bunch of crooks.
That could be on the lot. BUT THEN, we contacted the app, demanding a refund. They asked us for a receipt of where we ended up parking, to which I told them that we didn't pay for parking at another place. We parked on the street. They asked for the receipt again, and I repeated myself, emphasizing that there's no receipt. They told us they wouldn't give us a refund unless it was before we checked in to the lot, which is STUPID because how do you check in to a lot that doesn't f**%ing exist!!! These idiots are a bunch of crooks.
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I park in this lot once or more a year.
I park in this lot once or more a year. Paying in advance offers significant savings. I have seen the "Lot Full" sign out during the holidays but with a reservation I am able to scan myself in, using my printed reservation, and park. The shuttle usually follows me to my parking spot. Upon return to the airport I usually get picked up by their shuttle within 10 - 15 minutes. The parking spots are close together so getting my mid-size pickup truck out of its spot can take some maneuvering. Vans are clean and drivers are polite. I continue to use Way because I have been pleased with their rates and shuttle service.
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Great price and great location
Great price and great location. I only wish the vans were a little more frequent at the airport on our return. It always seems that we have to wait about 10-15 at the airport for a Way van while I can see some of the other companies come through twice. It's always there at the lot though when we are heading to the airport, so that is a plus. I seem to always use Way because you can't beat the price so apparently I am willing to wait a little longer at the airport on my return. I use their service about 1-3 times a year and will continue to do so.
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We parked at about 4:30am
We parked at about 4:30am, so it was dark and we were a little confused about where to park. As we arrived, I rolled down my window to ask a van driver where to park and he told me. When we came back from our trip 7 days later, I noticed my car window was open! It had been open all week, with nothing disturbed. I thanked an attendant for their good security and he said they'd noticed the window open and would have covered it with plastic if it was raining, which it didn't do all week. We always feel secure at Way, and it's so convenient to airport. Thank you Way Parking!
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Best possible parking experience.
Best possible parking experience. Reserved a spot online minutes before pulling in with a fair rate. Scanned my phone for lot entry and found a spot quickly, though a long walk from the pick-up. The instant our luggage was out of the car a shuttle pulls up and the driver is grabbing it to put it on for us. They drop us at the normal shuttle spot and we're off. On the way back we waited for the shuttle for a little over 10 minutes and they should be there every 15 or so which is super fair. Dropped us right at our car once we hit the lot.
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