Lyn
Easy to booked
Simplicity
I was very surprised at the whole system really. Not only was the booking system so simple on line, the surprise came when I got to the airport with the unique camera system they had in place. All I had to do was drive up to the barrier take my ticket and bob's your uncle. It was the same when I got back off holiday, which was a bonus really, especially when all you want to do is get home after a long flight. The staff at the end of the phone are very good too. When I first arrived at the car park which was massive by the way and my first time on there I panicked a little because I couldn't find where I was supposed to go, so I simply rang the number I was given for customer services who answered almost immediately and gently guided me to the bus stops for the airport terminals. Most of all I felt my car would be safe and in good hands (because she is my little baby afterall!! lol), so much so that I have recently booked my car in for another five days in December. See you soon.
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Reservation is not guaranteed
It was Christmas Day, and a week prior I booked a parking spot for Seatac airport. Everything was set, and all is well right? Wrong. I pulled up to the parking lot where I booked my reservation and they said the parking lot was full. I said I have a reservation through “Way”. They said to call “Way”, and maybe they have another parking lot. Of course none of this is convenient when your trying to catch a plane with your 5 person family. I call “Way” and sit on hold for 5 minutes for the representative to tell me they have no more availability, and they can’t offer any assistance besides reimbursing me. Unacceptable. This app should say, “Your reservation is not guaranteed.” The other bummer is they left me and my family trying to find parking on Christmas Day. Luckily a company called Jiffy took us in. Apparently we weren’t the only customers that “Way” left stranded. I’m hoping that beyond the reservation they also pay my bill for my last minute and expensive parking, but we will see. I recommend not using this app for reserving your airport parking.
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Highly Recommend You Avoid This App/Service
How’s this for customer service:
We made a reservation, paid for it in full through the app. Showed up at the location for the event last night (Staples Center in LA), only to find out that Lot has been out of business for quite a while!
So, basically I paid for a spot, showed up to find it fenced off/closed, had to drive to another Lot (btw that Lot attendant told us numerous other people complained to him that they had been duped the same way recently by Way re the closed up Lot), then pay for that new spot in full, all of this caused us to be late for the event, and best of all.. I just called Way customer service to let them know what happened. Their response was not an apology, or sorry, or thanks for letting us know. What they said was “as far as we know the Lot is still open, (they basically called me a liar) and since i’m calling them after the event date (as opposed to??) they won’t give me a refund unless i send them a copy of the receipt for the additional $20 i had to pay to the other Lot i ended up parking at! Then, they would “review” it and get back to me to see if it qualifies for a refund!
Needless to say, I immediately deleted the App and will never use Way again. There are several other much better options out there, and ones that care more about the customer experience than just making a quick buck.
We made a reservation, paid for it in full through the app. Showed up at the location for the event last night (Staples Center in LA), only to find out that Lot has been out of business for quite a while!
So, basically I paid for a spot, showed up to find it fenced off/closed, had to drive to another Lot (btw that Lot attendant told us numerous other people complained to him that they had been duped the same way recently by Way re the closed up Lot), then pay for that new spot in full, all of this caused us to be late for the event, and best of all.. I just called Way customer service to let them know what happened. Their response was not an apology, or sorry, or thanks for letting us know. What they said was “as far as we know the Lot is still open, (they basically called me a liar) and since i’m calling them after the event date (as opposed to??) they won’t give me a refund unless i send them a copy of the receipt for the additional $20 i had to pay to the other Lot i ended up parking at! Then, they would “review” it and get back to me to see if it qualifies for a refund!
Needless to say, I immediately deleted the App and will never use Way again. There are several other much better options out there, and ones that care more about the customer experience than just making a quick buck.
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Rip Off!
Way is put to take your money! They knowingly advertise false information! We prepaid for airport parking that states the location was one mile away! Location was an extremely small lot adjacent to the main drag with little to no parking. We had to drive 5 miles not the one they indicated to find out the lot was so small and packed in like a dealership. NO ROOM TO EVEN GET OUT OF YOTR CAR. We had to race to the general parking garage to have to pay three times to amount to find out the do not refund you In the same manner as payment was made but in WAY BUCKS that we will never use so we paid over $80 and another $228 to park for 5 days and all they could do is give you credit! Not kewl and will never recommend them for anything. They are located is CA and have no idea what they are selling only thing they want is your
Money! Don’t do it and run like hell! Seeking legal action and submitting complaints to BBB!
Money! Don’t do it and run like hell! Seeking legal action and submitting complaints to BBB!
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Simple- efficient
This was the first time I used Omni our of MCO and found it easy to find, easy and rather quick to get my car dropped off and on a shuttle to catch our flight. I appreciated that the spaces for self park were not crammed too tight as to avoid scratches from other people’s car doors. We were given a lift from our car to the building to catch the shuttle but not offered that when I arrived to get my car. This is why I gave it 4 stars.... would have been 5 had we been offered that. Especially after flying all morning from across the continent and pretty exhausted from our travels. The car was a ways from the building and the walk not too appreciated as I wasn’t expecting that! So if you are traveling with family- you’ll need to leave them at the building to wait while you do the hike to get your car. Other than that- it was a good experience all around.
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Really bad experience.
The very first option with a tag that says OFFER on JFK Airport parking from Way is Airlot parking. This is the first and last time I use Way because they have to do research and be aware of the facilities they offer to the Way users. This Airlot place should not be in business, it is chaos, they don’t know what they are doing and what’s worst they don’t even know how to drive or don’t care how to drive the vehicles they are trusted with. When I dropped the vehicle off I was told the shuttle will take long so they suggested to take an Uber which I did. But the unbelievable stuff happened when I picked it up 9 days later. The shuttle this time did the job. But at the lot, you have to look for you car that could buried 3 or 4 cars deep. While I was there one of the employees swiped another car and left it touching together damaging the front right side. After I inspected my vehicle it had a paint chip the size a penny in the back bumper and scratches in the front bumper. I asked what happened, they said to text the pictures of the damage and someone will contact me which is not happening. That was my experience. Be careful with Way. They told me they are jot responsible for any damage, sorry, exactly their words.
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Excellent congratulations
My wife and I love Way. On our trip in May, we used the covered outdoor parking and it was great, but I left a dome light on and our battery was dead when we got back a week later. Our shuttle driver had their guy give us a jump and he helped me get the car running.(It was so cold it took almost 20 minutes to get it jumper and running.) Everyone was so great! So this last trip we decided to use the Way parking and it was Perfect! No issues at all, car up front and running for us ready to load up and drive out. Estella also had our card and paperwork waiting in the car for us. She was very nice and helpful. My wife and I have come to count on Way, to help make our trips easier and as trouble free as possible. We will always use Way Parking when we travel!!!
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Simple and complete format.
We have parked at Way for over 2 years now. (Used to use one of the outer airport lots, dragging baggage to the bus stops, running for a bus, waiting for the right one upon return and dragging baggage back) It is more than convenient to drive to a row indicated, sit in your car until the shuttle arrives, have help loading luggage, and enjoying a nice comfortable ride to the airport. Upon returning, use the Way app to know when the next shuttle arrived ( no standing outside in the cold or hot) and be driven in comfort right to your car). And belonging to the 5280 club and express toll program earns discounts and free days. Oh. The customer serous always awesome.
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Many thanks
Wonderful experience! All staff were prompt, friendly, and helpful. One of the many employees we found near their fleet of shuttles kindly directed us to the correct location when we failed to notice the sign to the indoor lot. We left the lot quickly upon our arrival and had no wait when we returned. In fact, they were waiting for us! Both drivers took care of our well-stuffed 50 pound suitcase with smiles, even carefully placing it in our car after our return. We felt very comfortable leaving our car in their indoor parking because it appeared clean and well secured. It was great not having to navigate the traffic around the airport and the price was better than we would pay for airport parking. We will definitely use them for our future needs!
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