Leave a Review UCHealth
App wants full assess to my calendar!?
The app asked for full access to my calendar. Like, ALL of the access. What is the purpose for this? I can imagine some benign and awful reasons, but the app didn’t tell me WHY it wanted that access, so I kept it at “Add Only” (to add appointments to my calendar). If the app is trying to do something fancy like know when I’m available, accessing my entire calendar any going to do it, because I have multiple calendars that list events that aren’t actually places I’ll be.Show lessnathangsm
Developer Response
We are so sorry nathangsm for the issues you are having related to the calendar access. Could you please send these details along with any screenshots to our technical support team at dpx@uchealth.org. We would like to troubleshoot this further for you. Thank you and we hope to hear from you.This App has no business being this good
Went out of my way to come write this review. This app is ridiculously well-designed and helpful. All of your records are in one place and sent to you in real time, there is a gps function that will walk you directly to where you need to go in the hospital, you can check in for your appointments before you show up. Truly well made.Show lessAdam_Wolnski
Developer Response
Thank you for your feedback Adam! We are very glad to hear the app is helpful and truly appreciate your comments. Have a great day!Poor
This App is disappointing because it is supposed to be the site for UC patients to be able to see and review their test results, messages from their providers, and message to their providers.
First of all, the App drops the contact info for one’s provider if they have not communicated with them within 1 year. Consequently, a patient is unable to message that provider within this App. Secondly, the App limits how many characters a patient can input when messaging a provider. Meaning, one has to communicate in abbreviated sentences which often leads to a misunderstanding of exactly what the patient is attempting to convey.
Thirdly, the App support is limited to M-F business hours, 9-5. And it crashes too often.Show lessHansola1
Developer Response
Hello Hansola1, thank you for sharing your concerns with us. The app will remove provider information from a patient record if they haven't had a visit with that provider in the 24 months. Patients can call a provider clinic and request that they be added back to their account. We appreciate the feedback regarding the character limitations and will share that information with our developers as an opportunity for a future upgrade. We apologize for any inconvenience around our support hours. Please reach out to dpx@uchealth.org if you have any issues before or after support hours. We hope to earn a higher star rating in the future as we continue to improve the app experience.Useful to handle meds,appt and communicating with medical team, but very bad for data management
I have over 1000 unopened autogenerated messages. The app doesn’t allow to mass delete any of messaging. To delete each message needs to be opened individually and deleted from inside the message. The system generates bogus questionnaires sometimes 3 per visit. None of the messages are sortable or file-able. Almost impossible to find Doctor notes after the appointments because of all other worthless messages. Being a leukemia patient for over 1.5 years this app is horrible in data and information management and it doesn’t allow stopping stupid questionnaires and irrelevant notifications. The app is preoccupied with feeding unnecessary news and advertising Colorado instead of data management and assisting patients with actual needs. I complained about it over a year ago and nothing had been done. The app also doesn’t allow screenshots of the tests, claiming that it violates my privacy. It’s my privacy and for me to decide if I need a screenshot of a blood testShow lessqwerttyyyyupoffjklzbg
Developer Response
Thank you for your review qwerttyyyyupoffjklzbg and we're sorry to hear about your experience regarding the messages section of the app. We will share your very valuable feedback with our development team to consider for future improvements/releases. Regarding screenshots, that functionality is currently available. After logging into the app, click on Test results. On the test results main screen, click on the top 3 vertical dots (kabob) which is App Preferences. You should see a toggle to switch enabling screen shots on or off. If you don't see this option, please send us screenshots at your convenience to dpx@uchealth.org and we can troubleshoot this further for you. We will continue to improve the app and hopefully your star rating in the future.Cant turn off research opportunities
While the app is very useful, pls give consumers the option TURN OFF research opportunities. Or at least, show it as read. The red dot is always present telling me i have a “to do” in the app. I dont. You are forcing unsolicited marketing on me. Fine if i have the opportunity to opt out but I dont. There is jo way to turn it off. It text we can reply STOP. In apps, say yes or no. Your uchealth app….just forced into seeing ur red tick mark every time i open the app. Pls stop.Show lessUser5634
Developer Response
Hello User5634. We apologize for any inconvenience you may have experienced with the app. We are a research institution and we are presenting the opportunity to participate in the Biobank research study to all of our patients. If you visit the menu in the app, go to Tools, then click on Research opportunities. If you select "View/sign consent" from that page and decline, the badge will disappear. We hope you will reconsider your rating after completing the above. However, if you are still having issues, please don't hesitate to reach out to us via email at dpx@uchealth.org or by calling 855.395.9031. Thank you.Could be better.
The app is great, the one downside is it needs to allow for time sensitive notifications. If you’re on a waitlist for a provider like I am you’ll more than likely miss the notification sent to you saying a new appointment time is available. You go to click on it and the offer has already expired. I tried to change the notification sound to something unique in my phone for this specific app and I can’t because the app itself doesn’t allow for time sensitive notifications. I would say if you get notifications for being on a waitlist then those notifications are time sensitive. If this is fixed then the UCHealth app notification tone could be made different than the generic app notifications you usually get with all the other apps in your phone.
Please fix this so I can have A CHANCE to not wait 7 months for the appointment I just booked.Show lessJoRaeOU
Developer Response
This is a great idea JoRaeOU! Thank you for sharing your experience and providing your comments. We will ensure that your feedback will be shared with our developers to consider for future development opportunities.Long time listener, first time caller
10/10 would (and have) recommend to friends. For someone with complex treatment plans this is invaluable because it keeps everything in the palm of my hand- priceless peace of mind and empowerment to make smart health decisions. All the things (bills, tests, messaging, scheduling, ALL MED HISTORY) you need and can do on a desktop website but ACTUALLY works IN THE APP. There just isn’t another healthcare system that is on the same level in CO. Honestly sits top of the nation functionality and offering wise.Show lessMaureen CK
Developer Response
Wow Maureen CK, we are so grateful to receive your feedback and appreciate you taking the time share your experience with the app. We truly value your comments.Great tool
I love the feature where you can see your loved-ones appointments and notes. It keeps us both on track when it comes to our health. The only thing I’d improve is the capability of responding to providers.Sunanta.Bee
Developer Response
Truly appreciate your feedback Sunanta.Bee. You should be able to message any provider within the app that has been seen in the past, outside of Urgent care providers. We will send your comments to our improvement team for consideration in a future release. Thank you!Definitely the best health system app
Let me just say wow. The app had everything I needed in one place. It was super easy to make an appointment and send messages to my doctor. I loved the Livi chatbot function too. The bot was able to help answer questions and reset my password. I will definitely using the app going forwardTomas Est13
Developer Response
Thank you so much Tomas for sharing your experience with the app. We are so glad to hear this feedback.Good app with full set of features
Never had any problem with functionality. Making/cancelling appointments requires calling off which is likely office policy.
As an app developer and engineer, I want to be able to track and trend test results. Even printing test results would be helpful but the functionality doesn’t exist.
Support can only recommend using the full website which is inconvenient or impossible when using a MOBILE app.Show lessGizzmostarr
Developer Response
Thank you Gizzmostarr for sharing your experience and providing your comments. We will share your feedback with our developers to consider for future development opportunities.
