Leave a Review UCHealth
Unreliable.
I had a covid test scheduled for a Saturday at 9am. The app was working fine throughout the week because I had to reschedule due to work obligations. I couldn’t remember the address and ended up having to google it because the app kept saying that there was a problem logging me in. Not that my login was incorrect. I turned my phone on and off. I deleted and then downloaded the app again. Tried everything I could think. Called the number and technical support only is available M-F 9am-5pm. So now I’m in the line to get a covid test and I was not able to check in for the almost hour I am waiting. I kept trying and trying. So hopefully when I get to the front they understand and let me get tested.Show lessNikkita South Bronx!
Unable to connect
Multiple times I have tried to take advantage of the virtual appointments and each time I have been unable to connect. I start the visit and the app crashes. I’ve tried different devices, updated and uninstalling and reinstalling and nothing seems to work. This app has some big problemsmegbrecto
A Bill I Can’t Pay!?!
Don’t trust the bill section. It will have a badge you can’t clear as if you have an outstanding bill. Click on every thing in the app and it won’t clear but I have a zero balance. Call UCH no bill UNTIL I get a paper one in the mail from a collections agency. That alone makes it a one star app.CiCi;)
Update needed
Very inconvenient to be able to send a message to only one person at a time. Also patient needs to be able to delete drs/Correct dr list. Also asking a provider to fix records data seldom works. Evidently they mostly ignore info/requests from patient. Duplicate data entry is a disaster. I have quite a few specialists who enter contradictory data on a regular basis. In my case this could be life threatening in an emergency.Show lessjjvvlla
Developer needs to do some TLC
Cross reference family’s conditions to patient’s. Questions asked about relatives should also be asked about patients. 🙄 Provisions should be made for uploading files. Automatic assignment of a password should not be done unless user requests that you do so. You need to sit down with someone who is filling out the forms and watch and time without offering any advice whatsoever; you will find the coding changes you need to make.Show less....An....
Take a blood pressure pill before using!
My software skills are above average. This app is poorly designed and is NOT user friendly. Links that you need to tap aren’t where you would expect them to be, so double or triple the time you’ll need to get where you want to go.Granny Smiles
Cluttered Landing Page
The landing page is chock full of announcements about UCHealth but I thought this was supposed to be MY healthconnection- doesn’t seem to be much about me except for small icons atop the page. There will undoubtedly be a canned response they’ll copy from another response about “overwhelming support from patients for articles” and other marketing blurbs despite other reviews below to the contrary. The app team is definitely committing staying on-message.Show lessLeupold Vortex
What did you do to the app?
I have used the UCH app for several years and enjoyed being able to schedule appointments, ask questions and refill meds.
I am now unable to open the the app and only see a message “ this app is no longer shared with you” you must go to the App Store and purchase. Of course it does not allow me to do so.
How do I resolve?Show lessAwesomefuncool5
Just a big ad for UC Health
It works, so a star. However, the entire content screen is taken up by articles and irrelevant content promoting UCHealth instead of making things easy for its users. This is supposed to be a health portal management system, but those aspects seem to be a side thought. The little red info bubbles don’t tell you what you need to look at and don’t go away. Some are not for actions at all. There’s no way to adjust settings to stop seeing the crap on the front screen.Show lessBlazeJester
Unable to login
Unable to create an account and login. After receiving an email and being asked to download the app I would have guessed it would be a little simpler. Tried calling tech support and was put on hold for roughly 30 minutes until I hung up. Sent a message to support and nothing through that route either.
Less than 24 hrs was contacted and the issue was resolved. So far the app works well.Show lessFlcub
Developer Response
Hi, We are having some server issues this morning that we are working through. Please give us some time and we should have everything back up and running. Thank you, UCHealth Mobile App Team
