Leave a Review UCHealth
Fantastic!
It does absolutely everything I need. It’s easy to schedule appointments, request med refills, pay bills, and do virtual visits. Fast and reliable.Rosesndragons
App doesn’t show badges and I don’t get text messages
How do I turn on text messages? I miss time sensitive appointment notifications because I am not continuously looking at my iPhone or iPad. I don’t get notifications on my phone. The are no sounds or badges. This has caused me to miss things. I called the support number given in the “developer response” and was told that the app doesn’t give sounds or badges. The only way to see if you have received a message is to check your email. The doctors are busy so I’m on wait lists for early appointments. When they become available there is a very short time window to accept the earlier appoint. Since I don’t keep my email in front of my face all day long, I miss the window. I hope this is fixed in the near future.Show lessAZDoodle
Developer Response
AZDoodle, you should have the ability to turn on push notifications within the settings of the app. We are happy to help troubleshoot this with you. Please contact us at 1-855-395-9031 or email dpx@uchealth.org. Thank you and we hope to hear from you.UCHEALTH
Really don’t know why the app for UCHEALTH doesn’t receive all 5’s. I have used the app for over 10 years and have nothing but praise for the app and UCHEALTH.dousal52
Customer service dies not LISTEN
When you call asking for help booking an appointment at a tier one provider down near Denver because you do not feel like working with the providers that are up here in the mountains on tier 1. And the customer service representative just keeps giving You information about providers that you were aware of but are choosing not to use. Thanks UCHealth for making me prefer to not get treatment rather than dealing with this maze of confusion 👍👍👍👍Show lessMitch J B
UCHealth App
1. Most every time try to access App all the servers are busy! Message call back later!!!
2. The “log in to my account rarely” is accessible and the help robot is always unresponsive to any questions or attempts to lock “Liv” out of any further interruption or attempting to hold the system out of dialogue to provide helpful guidance to log in requestShow lessHeagleone
Useful but could use some tweaks
The AP is very handy when trying to schedule an appointment however, lately it’s been sluggish when I’m trying to do that and seems to get stuck when I’m trying to choose the location.
It also seems to have issues on the page where you put in the requested information such as when your last appointment took place, relevant questions and Dr. info. And it would be great if that page popped up after you figure out what day you’d like to schedule your appointment.
And last but not least, you should be able to go backwards on whatever page you’re on if you need to make changes, especially if you want to choose a different appointment time. These changes or updates would be great.Show lessBcosofMercy
Developer Response
Hi, thank you for using our app and thank you for your feedback. We’ve passed this along to the development team to see what we can do. If you think of anything else, please call 855.395.9031 or email dpx@uchealth.org to let us know more.Won’t Take a Payment
Neither the website nor the app will accept my credit card. Tried Safari and Chrome, as well as the app. It might cut down on your collection calls if your app worked.gref720
It works but it doesn't
So keep trying to use the app on my apple watch and connect it but it doesn't let me. Please install watch app before continuing. There isn't a way to do it though.KaiSulet
Great App, BUT
I love this app. It’s worked very well for me, which is great for patients during the past two years.
HOWEVER: there is a perpetual alert on the “Pay Bill” tab, even though I owe nothing and cannot find any message under this tab.
Is this a bug?Kdpatty
Almost flawless
I have used the UCHealth iOS app on quite a few Apple devices and it has been almost flawless. It makes dealing with “normal” healthcare processes easy, as well as COVID-related things. Like the rest of UCHealth, the app is outstanding.VelkySyr
