Leave a Review Snapshot® Mobile
Dreadful app
I’m a longtime Progressive customer and very happy with the company. Many years ago, I used the plugin device and (I think) got a discount. This app is another story. It’s dreadful. I’m the ONLY driver but the app defaults to “ it appears you weren’t the driver on this trip.” Every daggone time I have to remember to go back to the app and change my role to “Driver.” I don’t drive much anymore & the app can’t seem to handle that either. I’ve used the app a long time now without coming to the end of the progress bar. Yesterday, I got a message to delete the app because it was done collecting data. I logged into Progressive on my desktop and got a message that The app wasn’t finished with me. When I tried to reinstall and reregister I was locked out. It’s very frustrating, and the only time I e been dissatisfied with Progressive insurance. I’ve called twice for tech support and spoken with nice people who assured me the nonworking app was working just fine. Even Progressive tech support has no idea what this app does. If you want to participate in Snapshot, my advice is to ask for the plugin device. It actually does work.Show lessRon Ireland
Not a good app
I have had Snapshot on my phone since February 2023. I just found out today that any movement in the car or any notifications including those from ring doorbells and other forms of notification that cause the screen to go on even if you were not touching the phone, will count against you, because any time the screen goes on, it counts as if you are manipulating the phone. I called progressive about this and find this unacceptable. They do not have a software solution for this. My advice, if you are forced to use this app, turn other notifications off, except absolutely essential ones. Because anytime a notification makes the screen go on, it will count against you and you don’t want to get billed at a higher rate because it is showing that you are using your phone when you are clearly not. This also applies to the phone being in motion and obviously, in the car, the phone is in motion. So I would have to give this app a one star rating based on my experience. I would give it zero if I could.Show lessApp inferior
Barely works
I have had to delete and redownload the app randomly about 5 times since I’ve been having to have it. It’ll just stop working and won’t even tell me and it’ll act like it’s done collecting data even though the tracking period isn’t over yet. I’ll have this garbage app on my phone for the next 10 years at this rate.
Beyond that though, it’s terrible at tracking anything. It’s calculated a hard break when I’m going straight down the road and never even touch my brakes. My latest fun one was I got two hard breaks while the car was still sitting in my front yard. Alongside that, I got a fast acceleration the other day, which is downright comical considering I’m driving a 2012 Prius C, there’s no such thing as a fast acceleration in that car, I’ve seen scooters that are faster than that car.
If I would’ve known what a piece of crap this app was I never would’ve bothered, it’s been way more trouble than it’s worth, don’t waste your time.Show lessCoshten
The App is a joke
I have to have this app in my phone and I can say it’s terrible. Depending on the sensitivity of your phone it will flag you often for breaking hard or accelerating fast even though you don’t. I contacted Progressive to complain and they lied to me and said it only determines if you accelerate or break hard by gps. Total lie as I purposely made my phone read a break hard by lightly slowing down and then dropping my phone on the truck floor….. Maybe it’s a glitchy app, but it’s crazy that it worked….. If you have an old phone probably better to use that so you don’t get so many false “events”….
When I originally downloaded the app, it worked fine. Then after a month it said I could delete it. Then Progressive said I have to reinstall, then it picks up false “events “ all the time. I’m going to switch insurance if they say we have to pay more!Show lessRoxy Buff
New Snapshot in Progressive app hosed
I used the Snapshot app a couple of years ago when it was external to the Progressive (overall) app and it worked well. Unfortunately now it’s internal to the Progressive app - and this time it’s recording phone usage that ISN’T HAPPENING!! I never use my phone in the car and I’ve even put it in the back seat in a bag - and Snapshot will record that the phone was used. I’ve phoned a couple of times (customer service told me one time to make sure my engine was off - no idling in a parking lot) but their suggestions didn’t change anything.
I believe that the app is now registering when the user is using Waze, or other apps that are tracking your locations - like if you’re using a pick up service at a grocery store, etc. I’m VERY unhappy with the new “internal to Progressive app” version.Show lessVbtrfly
Wildly Inaccurate
This app has a great concept just like all of the others. We recently switched to Progressive from another insurance company so I of course wanted to take advantage of the driving app. I’ve always gotten A+ ratings. When you have teenage drivers every little savings helps, however this app needs MAJOR improvements. It does not log all of your trips, it marks trips wrong, it says phone usage when you didn’t even touch your phone. The app itself is also absolute garbage it is constantly telling me to enter my phone number to “log” back in . Okay fine no issues but then It says this number is blocked for too many attempts. It tells me to call. Listen if I wanted to call and wait on hold for however long I’d just use a local company for my insurance. This is an app, I should have to option to fix this “bug” and log back in from whatever mess this is THROUGH the APP! The creators need to go back to the drawing board and give it a whole revamp. It got 2 stars from me because it is decently designed and some what easy to navigate.Show lessASuire
Not accurate
The way it determines “phone usage “ is not accurate. I have to put my phone in a compartment in my car that keeps it in place to keep phone usage at a minimum. Even when it isn’t being touched the app still shows phone usage at least 1 out of 5 drives. Putting my phone in this compartment also causes issues with GPS which makes maps through CarPlay not as accurate. I am likely going to end up with an A+, and have about 1 month left, but I cannot wait to remove this garbage from my phone.Show lessyeahsure1
Not for Someone that Drives Less
The app is great for gathering data on your driving habits. But there’s room for improvement in that if you drive infrequently it doesn’t help. For example; I only average 8 miles a week driving my local errands so I’m not getting the trips and mileage that they need from you. You shouldn’t be penalized for being a driver who drives infrequently. And it’s also logged me a couple of times as using my phone while driving and I never use my phone when I’m driving, so it’s got a glitch there.Show lessSugarLove22
Interesting Concept…but that phone use.
I see many reviews complaining of the same issue. Phone use. I typically would have my partner pull up GPS directions on my phone, text someone back, change the music. Used to resort to giving the grumpy toddler in the back my phone to watch videos to limit the distractions of crying and whining while driving. I can no longer do that as it will say that 80% or more of my drive I was on my phone. I wish there was some way to avoid that although I understand there would be no way to prove it. Also, the hard breaking is a weird part, if a kid runs in front of my car and I slam on my breaks, im getting faulted for being a driver that just slams on their breaks. This is an interesting concept I just think it could use some more workShow lessghm637288
Using to lower insurance, great so far!
I’ve enjoyed using Snapshot so far. It’s been easy and accurate, aside from sometimes failing to register when I’m riding as passenger. It’s okay though, because you’re able to go in and change the method in which you were traveling so it works out and you can accurately keep track of how you’re getting around, while keeping an accurate score. I like that it’s able to show that I’m a good driver and I try really hard to be responsible as possible while using my vehicle. :) thanks progressive!Show lessBailey😻😻👑💞
