Leave a Review Snapshot® Mobile
A few issues to address
The app generally seems to work well. It doesn’t kill my battery and most of the time I don’t see events in my trips. I’ve never had an accident or a ticket in 15 years driving, so that makes sense. When I do get an event, however, it often counts one “hard brake” as 3-5 events but only shows one dot on the map. It also records “phone use” events on every few drives even when my phone is in my pocket the entire time I’m driving. I don’t have CarPlay, so it can’t be related to using a hands free device. This means my grade is a “C+” and the app says I need to “keep working toward a discount”.
Progressive needs to work a bit on the accuracy for sure.Show lessMBZ300D
Driving with full coverage I am paying for alone
Here over the few yrs I have only used lie ability insurance cause I thought I could never afford full coverage insurance and went in on this the insurance was almost 40 dollars more a month if I paid by 6 months at. Time and the snap shot came up and didn’t know how that would work I am not good with phones and apps but it put my insurance to little over 80 a month total if I done 6 month at a time and was paying close to 60 for cheapest insurance before now have the peace of driving and my fault are there’s my truck is covered and no insurance I am not out trying to get them to fix my truckShow lessBubbydo
Needs to be fixed, now dings on Apple CarPlay usage
The app was perfect; but in the last few days it has been dinging me for phone use. I never use my phone while driving; but do use Apple CarPlay, and only to skip song tracks or to choose destinations via the map. Prior to a few days ago, the app never dinged me for using CarPlay, and I am not using CarPlay any more than normal; so I don’t know why Snapshot keeps dinging me for phone usage. Really disappointed because I’d have a perfect record on a handful of drives if I wasn’t getting dinged for phone usage. I’ll change my review to 3-stars if this issue is resolved.Show lessCAP001
SnapApp
I love this app. I like how it keeps tracks of my miles, dates, times, etc.
I think that it should be able to read what type of phone usage is actually being used though. That’s if it doesn’t have it already. I’m not to sure of that cuz I’m new to this insurance, but I do use my phone when driving around at times for maps & direction. I have it on speaker every time it’s in use. I don’t think it should have any type of negative impact when used safely. That’s just my opinion. I still think it’s a good app to have :)Show lessGabs Rs
Left my car but still counts phone usage.
Once you leave the car and you’re in the house or at work, I’ve checked to see my rating and it will say I’m still driving and I’ve checked past trips and it shows phone usage when I didn’t use my phone. I’m assuming it’s from picking up my phone once I’ve gotten to my destination. It’s also counted phone usage for when I answered a call handsfree or asked Siri for directions. This is a major problem for me.
It will also say there was an event but it doesn’t what the event was so I feel like it does this on its own to keep you from getting A+ rating.Show lesscuzshellsaidso
The 1-2 star people are just bad drivers.
The app is quite accurate. The only complaint is when it shows phone usage but really I was using my Apple car play. It also says using your phone while driving doesn’t effect your score. So far it has logged every single trip and I like to look at the app for my score each day. Usually getting 1 hard brakes a day. When I’m driving and I stop harder than normal for any reason that the road throws at you. It will count as a hard brakes and I know this. Some people hard brake for every stop and think it’s normal, it’s not. If you tailgate, don’t get this app lol. Don’t bash the app because of YOU’RE bad driving.Show lessStrong097
Too many false positives on “phone usage”
Application is not distinguish between hands-free BT and headset usage. Using GPS for direction, incoming calls, texts, emails even if not answered counts toward phone usage. Giving the fact that using headset now is illegal this app falsely creates record of illegal activity. Even if car stopped and engine off and you make call it flagged as “usage”
originally i requested the dongle, but they told me that Virginia required the app. Well, I am using it for a month already, zero hard brakes, zero accelerations and zero after midnight, but will have to opt-out because of deficient app.
Update: talked to Progressive on how app reported on events “phone usage”. We went through all 5 events, date and time, and all reported “phone in hand” even though 2 calls were on BT, one call was inside parked car with engine off, one was incoming routed to the voice mail, and one was incoming text that I looked after stopped. Basically false reporting as “distracted driving”. I immediately opted out and will return original discount, no matter how accurately one is driving, “distracted driving” surpass it all in all evaluations.Show lesslester358
Inaccurate app!
This app cannot honestly tell the difference between hard braking and regular braking, and they need to program the app for a better “judgment call” on what true hard braking is. Not once have I ever hard-braked on this app, but in one trip they had me down as having 4 hard-braking episodes in 2 areas. Better for a human to be in the car with you, “judging” your driving ability than this app! I guess they wanna make it hard for people to get a discount “honestly”....so why even try for it when you’re already “defeated”. Plus, we live in a day and age where it’s the others around us that we have to look out for, because of their crazy driving, and we are on the defensive end trying to keep from getting hit. Oh well, the app will still make it your fault for hard-braking or swerving because of trying to avoid an accident WE didn’t cause. WE have to avoid idiot drivers out there who seemingly got their license from a Cracker Jack box! Anyway, final verdict on this app......flawed and very inaccurate!Show lessMysticPerihery
This app can cause you hundreds of dollars
Progressive uses the data from this app to calculate your insurance payment. So you imagine this app is fairly accurate. Unfortunately NO. I used the app for about three months. Five out of ten trips were not recorded. Even for the recorded ones, it missed part of the trips. Or even after you left the car, it still says you are in the car. It produces wrong data, not just inaccurate. I was out of the country for nearly three months, during which I called and let progressive know about this. However, they still opted me out. And then I got a $175 increase on renewal. I didn’t have any new tickets or accidents. The Rep told me that the increase was based on data collected from Snapshot. If you are using this app, you may be paying hundreds dollars extra for the wrong data collected by Snapshot.Show lessKisas.Q
What is this thing doing?
I would have left feedback on the app but that doesn’t work either. This thing will say that I had 2 hard stops (when I didn’t) and not even show on the map where it says I did it (that’s because I didn’t). It keeps doing it; making up hard stops. I’ve had snapshot before and it used to be more accurate then this. Someone changed something within the last 2 years and now it randomly makes up hard stops and doesn’t show where it claims you did it. Which will effect your overall grade. Which effects your overall coverage price. Pretty convenient glitch, if you ask me. If you are marketing a technology it better work like you claim it does. So please fix it!Show lessHopaizo
