Snapshot® Mobile User Reviews

Snapshot® Mobile
Snapshot® Mobile
Progressive Insurance

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  • Continues to track when not driving

    If you make a short stop somewhere, it’ll continue to track as if you didn’t stop. I frequently make short stops at coffee shops or other places and if I use Apple Pay for that, it counts it as me being on my phone, but I won’t be driving at that point. It’s just kind of annoying that the app doesn’t see that your stopped at a coffee place or something. It also continues to track phone use for a little bit after you’ve ended your drive. Like when I get out of my car to go into my house, the app will still have the notification that I’m driving, but I’ve already parked locked my car and went inside my house. Other than that, the app tracks driving patterns really accurately.
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  • Has Issues

    I have two big issues with this app. One is phone usage. If my Lock Screen is even just on it seems to count as usage even if I’m not using my phone. I keep it in my cup holder because I have CarPlay and never using my phone physical in my car. The other issue is it is terrible at recognizing if I’m the passenger. Every time I ride with my coworker it thinks I’m driving and his habits hit me. And if I don’t check the app daily, then I can’t switch it to passenger for those trips. My coworkers driving is definitely hurting my score on the days on forget to check the app.
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  • USER UNFRIENDLY - READ BEFORE DECISION

    If you have an older car that does not have a Bluetooth function and you use a voice command to call someone without touching your phone it counts against you.

    If you are sitting in a parking lot with your car turned on (to warm up etc) and pull up a map or do anything on your phone it counts against you.

    If you pull over and park to look something up mid trip it counts against you.

    If your phone falls while you are driving or getting out of your car it will count against you.

    If you forget to check your phone and input your status in the car (ex: passenger, public transport, etc) there is not reminder function and after a few days regardless of what you actually were it will solidify it and you will not be able to audit it.

    This app is EXTREMELY user unfriendly and unforgiving. The kind of data it collects, while some of it is accurate, fails to correctly capture and promote good driving.

    As a user it feels inaccessible and inaccurate.
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  • Scam to get you into Progressive

    This app and its 10% initial discount is just a scam to get you into Progressive insurance. I just used it for several months and had an A+ for my driving. They sent me an email saying I’ll be getting $191 discount starting from my next 6 months period. They indeed gave me $191 discount but after raising my rate by $206. They raised the premium to cover the “discount” they promised. So, basically I’m not getting any discount. There were no reason to raise my premium as I didn’t have any accidents or any claims, did not move my residence, did not add any drivers to my insurance, did not change my car, did not receive any traffic violations or citation.

    The only thing changed was the discount they are offering me for safe driving.

    This app is very sensitive when counting hard break and fast acceleration. If you have one hard break it will count like 5 hard breaks. I had been driving like my grandpa to get this discount. If they give you discount, they will raise your premium to make it even or in my case I’ll be paying $13 more than I used to after getting the discount.

    I wouldn’t recommend anyone to sign up for this scam. It’ll be a complete waste of time. Also, this app drain your battery very fast. You’ll be charging your phone 5-6 times a day.
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  • Needs start and end drive buttons

    I think some of the app works well, but it’s really frustrating. I have an A+ rating, but I’m never going to get the required miles. The app needs two things:
    1. Start Drive Button - A button you click right before you start driving. I work remotely so I don’t drive a lot as it is. The app only gets about half my drives (I have the app open on my phone, latest app version, latest iPhone version).
    2. End Drive Button - I’ll arrive at my destination, but the app doesn’t register it. Example, I’ll get home, put away all my groceries, then go on my phone and it still thinks I’m driving so I get an event
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  • Need to work on accuracy and more options.

    This app needs a lot of work. The app needs to detect when the vehicle has completely stopped and turned off. I have been penalized twice within a week for having turned off my car and looking at my phone right away. This should be worked on for better accuracy.

    Another flaw is the option to depict that the driver was not using their phone while driving. My phone ring on FB messenger and my spouse picked up my phone that was charging to answer it. I was penalized for 10% of the ride. My passenger picked up my phone and was interacting with it. Please come up with an option to choose this for the trip.
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  • Terrible app if you use your phone a lot

    App judges your driving based on several things, including phone use. I use my phone a lot but thanks to this app, i now turn off my phone before i start driving, have put my iphone in do-not disturb when driving and do not even touch my phone till i am done driving, even then the app keeps dinging me for phone use while driving. Once i am done driving, for a good 3-5 minutes, app thinks i am still driving and keeps giving me negative feed back. I would get rid of this app and get the device if i could but i drive a tesla and app is the only option, terrible app, do t use if you can avoid it
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  • This application has limitations.

    If you don’t have the phone securely mounted someplace and ones dog moves the phone while one is driving, the app thinks you’re using the phone. If one pulls over to a safe place to use the phone, the app records that as phone usage while driving. The app is requesting a lot of metadata from the end user only to misconstrue this data. Why does the app need permission to use my contacts? Also, with location enabled my battery goes down to 20% rather quickly, which causes one to connect to a power source to make the phone usable. This app could be so much better.
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  • Very inaccurate

    Ive reported inaccuracy over and over and they have actioned nothing. I have to check the app everyday because no matter where youre at in the car it says your driving. I dont drive much maybe twice a week. My week old driving habits with excessive phone usage ate all from me not checking the app cause i wasn’t driving. Last thing i want is to have to baby sit an app so my insurance doesn't go up. The few times i did drive my phone was in my purse and i answered a call via my car and i got phone usage. Again contacted them and they said the app only counts it if my phone is physically interacted with so i guess my check book is in there playing phone games while im driving.

    What a joke!
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  • APP costs me money but doesn’t work

    I voluntarily uploaded the because it will “save me money”. It crashes. I get nasty emails from progressive saying “ app isn’t on, you can be penalized if you opt out!” BUT I DIDNT OPT OUT!! It crashed. I hit the link in the nasty email. It reopens to a “survey”. I answer the survey and phone freezes. Many times, not just once. So I can’t open the app to report my driving. I call. Rep says” delete and reinstall” except when I Do that, to reinstall takes me to the app in the AppStore, and a tiny Cloud symbol which reinstalls the app with all my data and it crashes. I call. Rep says “delete it from the Cloud”-( family member works for apple and has no idea how to do that. ) I ask rep-He had no idea either. Meanwhile I am voluntarily increasing my auto premiums and I am a GOOD DRIVER. Progressive-SNAPSHOT IS A BAD IDEA UNLESS IT WORKS *FAIRLY*!!
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