Leave a Review Snapshot® Mobile
Logs phone use even when phone was not in use
I purposely leave my phone in my purse when using this app, so I do not use my phone when driving. Still, most trips will have a phone use “event”. It may be because my screen lights up when a text or call comes in, but even though I don’t answer it, it will log it as a 0.1% phone use and count it against me as a full event. It is extremely frustrating because I am so compliant: I no longer take phone calls when driving (I can’t even have my passenger answer my phone call or text for me), and I can’t use navigation or my phone for music when driving because it counts it all as events. So even though I have given all this up to try to get a good rating, I will still have a drive where I do not touch or use my phone in any capacity, yet still get a phone use event. I think it’s unfair and extremely annoying.Show lessmichelle 293$294$8
Hoping for savings!
The app is no problem. It’s easy to download and it just does its thing. You are able to review your “trips” in the app. Apparently, the only motor vehicle incidents that are monitored are hard brakes, fast acceleration, and percent of phone usage while you are driving for the duration of that individual trip. My only concern about phone usage is; What if you’re using Google maps to locate your destination? Does that count against you? Does it know when you pull over alongside the road to make a call rather than making it while driving? And, quite often it will show in the app that I was not the driver for a particular trip. I am the only one who drives my truck, so, does that mean that I was a passenger in another moving vehicle? Because on more than one occasion I was the driver and I was the only one in the vehicle and it shows I was not. Not sure how it determines you are the driver but their programming needs some enhancing or de-bugging.Show lessSassy Cassie 63
Can we gat a fix here please?
I hate that I can’t even skip a track on my car stereo without it counting against me. I literally only have to hit a button on my steering wheel to change the track. I use iTunes through my car, and that’s the ONLY thing my phone does in the car. It sits inside my bag, not EVEN in sight, and is usually muted. There a certainly some adjustments that need to be made here.Show less33Pixie33
GPS Counts As Phone Usage
A few others have mentioned it and I feel the need to as well, but there is an issue where if you have your phone open with GPS it will count as phone usage.
This is a problem for me especially as the only time I really drive long distances is to see family and I have a tendency to get lost. I learned that due to me using GPS constantly it counted towards my phone usage while driving and my rate went up 189$ because of this. I literally cancelled my Progressive policy because of this as they said there was nothing they could do because I was using my phone while driving. Mind you my phone was in my Center console not even in sight, so this just felt like an extra blow.Show lessMax Prowess
Inaccurate phone usage
I’m learning I have to be careful while using this feature now because the app will continue for about 5 minutes or so after you have gotten to your destination. I am able to use GPS as long as I set the destination before I leave and don’t touch my phone the whole trip. But when I park my car if I don’t wait at least 5 minutes it will count the phone usage on my trip. They should make a feature that lets you end your trip on the app and trim the phone usage off at least a minute before you end the trip.
I have used the snapshot device in the past and so far I feel like the phone app is more accurate with hard breaks. The device was way too sensitive and would always report on what most people would consider normal breaking.
I’m giving 2 stars because the app at least has made me drive more cautious, stop tailgating and pay more attention. All for saving money lol.Show lessSinist1988
Inaccurate
The phone usage is incredibly inaccurate. I don’t use my phone at all while I drive. I actually keep it in my purse. I have such bad anxiety about being distracted while I’m driving I hardly even talk to passengers in the car. But this app constantly says I’m on my phone. Every time I shut my car off, go inside or to my destination and THEN get on my phone it counts it as phone usage. If I use my gps but don’t even touch my phone, just have it on so I can hear the directions through Bluetooth it counts as phone usage. I literally have to leave my phone in my purse for about 10-15 minutes after I get out of my car before I can get on it safely without it being counted against me. It also doesn’t always get my drives correctly. It will stop my drive after like two miles. And then halfway through my drive it will start again and create a new trip. If I go to the gas station, get gas and get on my phone while waitin, then leave and continue driving it counts it as one complete trip and Phone usage. Even though I literally wasn’t even driving and the car was off pumping gas. It’s extremely frustrating.Show lessfinallygotfedupwiththeglitches
Doesn’t work
Every time I open the app it directs me to settings to change that it can always monitor me. I do it every time. Then a few weeks later I get an email that Snapchat hasn’t heard from me for a while so I get back on and it has me change it to always allow. I have changed it to always allow over a dozen times. I have tried leaving the app open in the background in the hope that it monitors me if it is still open-ish and it still doesn’t work and track my driving. My car insurance is going up ten dollars a month and I can’t help but think that it is a direct result if this app not working properly.Show lessEllllllleG
Tested it out on an easy drive
Gave it a trial run. It said I had “7 events - hard braking” but the trip details only show 3. Funny enough, I actually had ONE where a car (no signal) cut me off so they wouldn’t miss a turn and THAT one actually didn’t register. One of my “hard braking events” supposedly occurred when I gingerly parked my car in a cramped parking lot and another during the slowest roll through an extremely busy construction zone. Definitely seems like a scam to raise your rates.
Update: I literally NEVER use or so much as touch my phone when I drive. I do however have teenage daughters that take turns picking songs on my phone while it’s using Apple CarPlay. There’s no way to change this data without dismissing the entire event as if you were a passenger.
Also there’s now an extra trip showing during a time both me and my phone did not leave the house because my whole family had COVID. Despite the threatening “you must keep this app open in the background” messages or whatever, snapshot managed to record allll of this ^^ regardless.
Anyway, my update is that it’s still a scam. I’m deleting and will gladly pay the whole like $11 dollars it had knocked off our policy. Hope my rates don’t go up even more based on the few trips they fabricated/“collected data” from. If you’re thinking of signing up, don’t. Just have Credit Karma or Chime pull better rates elsewhere instead.Show lessASGoodin
Phone usage
I have issues that when I use Apple play I will get docked points for phone usage or when I arrive at a location and park and get my phone to check text messages or check while I stop at a gas station and am parked in a safe location I get docked points. Seems unfair as I don’t use my phone while driving. Randomly got hard braking a few times without it even mentioning where exactly. (I’m very light on the brake pedal) so the app seems figidy if my rate does go up because of their app issues I will switch companies. I have also had an issue where my wife was bad so it would charge my phone and then disconnect and automatically reconnect and so on this also docked me points.Show lesscup of jotv
Inaccurate
As others have said, this app erroneously records phone usage. It regularly says I’ve used my phone when it hasn’t been touched for the entire drive. I’ve contacted progressive a couple of times about this issue. The most recent time they told me if the phone moves it could count as usage. So basically if it slides around a little in the charging area of my car, that counts as usage. It is also extremely sensitive about the hard breaks issue and then gives condescending advice about slowing down at a stop light. Hello, I’m not slamming on my breaks when I get to a red light. I’m slamming the breaks when some idiot cuts me off! Or once when I stopped for a pedestrian who walked out into a crosswalk. I guess the app would prefer I ran him down. All in all I regret signing up for this thing. Especially if I don’t end up getting a discount. It is not worth the hassle.Show lessssmk79
