Leave a Review UCSF Eureka Research
Great App, but needs improvement
Great App to gather data; however, please improve its functionality. Too many crashes as you complete the surveys. And to all those on the front lines during this pandemic, THANK YOU!DieselFire1
Works fine for me.
Never had a problem. Just downloading the update today.Lulu in Chisago
Filled with bugs and crashes
They released an update to fix bugs today it didn’t fix bugs and introduced new bugs and it still crashes. This isn’t even a beta quality app it’s at best alpha and very unstable and lots of settings not working. It’s also at as if the team who makes it does no testing and doesn’t use it themselves.
How could researchers even trust the data from an app this unstable and bug filled?Show lessbkerensa
High battery consumption
I initially enabled location tracking as I thought it would be useful to the researchers but have turned it off now because it used to much battery when tracking in the background. Most app developers who use location tracking solved this battery issue years ago.lewisbrown1973
Developer Response
Thank you for your valuable feedback. We are actively working to improve your experience and will be releasing an update to address your issue shortly. If you continue to experience issues, please reach out to us at coordinator@eurekaplatform.org.Crashes randomly
Very hard to use the app as it randomly crashes during surveys.JMB8877
Great App
Hi! I wanted to say thank you for helping everyone figure out more info around COVID-19. This app hasn’t given me any problems and notifies me once a day to record my personal info. I have the latest iPhone and set all apps to auto update so maybe that’s why I haven’t had the issues everyone seems to be experiencing? I have one concern though, I originally granted Eureka access to my iPhone health app but I cannot see where that info is being synced from any of my devices. When I went into settings to ‘Connect a Device’, the screen was just blank. Since I want to help as much as I can, I wanted to know how I can make sure my health app data is being recorded. Thanks again!Show lessGrafenstine
Buggy
Trying to do the survey for covid. It won’t allow me to scroll through options to answer one of the questions. Would like to help but the bug is getting in the way.App user 94087
App is buggy, makes you wonder
I want to help make a contribution to research, being a scientist myself. The app is very buggy. Really, unnecessarily so. And as others have mentioned in their reviews, those kinds of problems do not inspire confidence in the security of the data and the fidelity of the eventual results. It seems like a fly by night operation. Who are the researchers? Which body gave the ethical clearance? I’ll carry on using it to contribute, but I have my doubts.Show lessDarkmolt
Doesn’t work
Unfortunately the current version of the act just doesn’t workFitzroy78
Developer Response
Thank you for taking the time to rate us. We are continually working to improve our participant experience and hope our updates will resolve the issues you've encountered. If you're willing, we'd like to hear more about your experience in hopes that we can improve. Please reach out to us at coordinator@eurekaplatform.org.App is unusable
Participated in a prior study and the app was repeatedly failing and the developers were always trying to figure out what was wrong. UCSF is a great medical research organization. It is a shame they are stuck with this app hampering good research.
I got an invitation to join another study. I want to contribute but the login is an endless loop of asking for my phone number and then telling me it is already registered. I know ... the developers are looking into it. Please get a different app UCSF.Show lessArpad88
