Leave a Review Menchie's
This app is garbage!
Signed up and kept getting error message. Tried to log in and it says there is already an account with my phone number, so I did a password reset and still can’t log in. Continues to give error message. App is broken!!!!LP1357
Not letting me log in
I had an account already created i put my password and number in and it keeps saying error it’s honestly getting annoying and when i press create account and put number in and everything it says i have one already so what’s the deal😟snakndwmndmwmsc
* Former Employee* I hate this app!!!
As someone who worked at Menchie’s I hated having to tell customers to download the app besucase it’s so useless and unusable. The payment system rarely worked with the registers and we never learned how to to add things in the app as reward/ menu updates so the only useful aspect to this app was how many rewards customers had and to register their number to redeem points.
It got to the point that my co-workers and I would tell customers to “download the app, register and then delete it” because it’s so USELESS. Plus most of our customers weren’t able to do it on their own (due to the app’s difficulty-ness) so we’d have to fill it out for them and many of our customers were elderly people so they usually didn’t have a smart phone, and got fed up that they could no longer use their rewards that they’ve had accumulated.Show lessmjbp99
Mobile number JSON error
Fix this bug!!!! Can’t use app because you are not converting the mobile number format correctly in JSON!!
I cannot create account and whenever entering cell phone number on both new account creation and forget password screen, it gives an JSON error.
I cannot use my reward because this bug!!!
You shouldn’t have same field for user to input both email and phone number!!! Bad design!!!!Show lessZE-5056-2400
How to get around B-day entering problem
So I read the reviews before I got the app, and just like everyone said, it seemed impossible to sign up because the birthday spot is broken. I almost gave up, but at least on my phone, I figured it out.
➖It is not a text entering slot. It pops up a date selection box. And it doesn’t pop up where it should. The box with the date is located in the lower left corner, kind of in the margins. It was a little cut off on my phone, but once I clicked it, it popped up the date selection box in the middle of the screen and I was able to register.
This is not intuitive, or easy, and it is defiantly a huge problem, especially since their whole reward system switches over to this in 3 days. It is very unprofessional to have this difficult of a layout problem, and weeks of negative reviews and asks for help have seemingly been ignored. I hope they fix this soon, because a lot of people are unable to join because of this. Also store flavor and topping selections are not correct, at least for the week or so I’ve had the app. Great yogurt and sorbet though!Show less-SilverSwan-
Developer Response
Hi there! We're sorry for any inconvenience that you experienced with the birthday selector, and this issue has been fixed in the newest version of our app released today. If you continue to have any issues, please contact our guest care team at info@menchies.com.Do not get this app.
Why does a yogurt app need all the personal information that this app requires. Instead tell your menchies owner to tell the company to get stuffed. Give us back the rewards program that doesn’t require an app that pilfers our location history.thewellington
Nonfunctional
This app is apparently required now to redeem loyalty points but I can’t register at all. The birthdate field of course doesn’t work and whether you can successfully paste one in or just leave it blank, it tells you you must be at least 13. From the looks of other reviews, this has been broken for months. A little testing by the developer would’ve avoided this.Show lessTheDelayFish
Not happy
Stopped in the terre haute, Indiana store. Was rudely told have to wear a mask and gloves to even go near the machines. I don’t carry them all the time due to we don’t have to. Then seen the same woman take a full open box of gloves pushing used gloves into the garage can. Then stood there giving us a dirty looksShow lessms...mary
App doesn’t allow registering for account
I downloaded the app and tried to register but it tells you that you have to be above age 13. You can proceed pass that scree. Also, there is no way to input your age.ldimbero
Menu not correct.
Whenever I have gone in the app to order, they only have cookies and cream cake. I’ve gotten emails about Santa cakes and a reindeer one but it’s not in app. We called and ordered once but I’m not doing it again. 2020 pandemic is going on, if you can’t up your app’s options to reflect the offerings on the DAILY emails you send me, well, I can’t be bothered to call. I will just deal with DQ. More expensive, but easier for me.Show lessOHReally
