O&R User Reviews

O&R

Con Edison

Utilities

Finance

Reviews Summary

Positive highlights

💳

This app hasEasy online bill payment

🔍

This app hasIntuitive and easy to navigate

⚡️

This app hasQuick and efficient

🤖

This app hasFacial recognition login

📊

This app hasInformative and visually appealing

🙌

This app hasExcellent customer service and restoration of power during outages

Negative highlights

🔒

This app hasInconsistent login and authentication issues

🚫

This app hasUnreliable real-time usage data and outage map

💰

This app hasUnexpected fees for bill payments

🤖

This app hasFacial recognition login issues

📱

This app hasLack of iPad version

🔄

This app hasFrequent app crashes and bugs after updates

📢

This app hasLack of bill due date visibility in the app

🤔

This app hasConfusing and misleading billing information

Top reviews

Most RecentHighest RatedLowest Rated

Bad transaction

Sending money, and never gets received!

לייבל מאיער

2 years ago

Good

jeanpower_3

2 years ago

No stars.

Need an iPad version. Looking at real time usage graphs on a small screen - come on now. Can’t be that difficult.

“Near Real time” usage data is 4 hours behind. Why? ORU support told me to call them because of this. Why? Just plain stupid.

Basically, just use the website instead. No app needed.

hyenabear

2 years ago

App is GREAT!!!

Calling is a NIGHTMARE, so very pleased with app.

WEJ-BOY

2 years ago

Worst app ever

I never get alerts letting me know my bill is due. I get annoying phone calls!!!

two window castle

3 years ago

Excellent Easy Service

This online payment option is the absolute easiest paying this bill online with no complications and always fast and simple. They always give you a confirmation number right away and I never have a problem paying online on the O&R online option at all! Thank you

dlave906