Leave a Review Local by Toast
This App is Lacking
One major concern for me is the absence of options to cancel or modify orders. This becomes a serious issue when you are unable to get in touch with the restaurant to make any changes. Additionally, the app defaults to pickup, which makes it easy to accidentally select this option instead of delivery. I have personally experienced this problem multiple times, and as a result, I will no longer be using this app until it is rectified. While I typically notice the error right after placing the order, it is too late to make any changes. This issue seems to be unique to this particular app and has never been a problem with other ordering platforms. It can be incredibly frustrating to have no recourse to fix the mistake.
Overall, the app has potential to be excellent, but customer support is virtually non-existent.Show lessKyber iTunes
No hidden fees
This is the only delivery app that doesn't add $1-$5 to every menu item, then charge an additional service fee, delivery fee, tax, and tip. I've compared several options on the app to online prices from the restaurants and they always match, unlike doordash. Next time you order doordash, check the price of the item in your cart compared to the restaurant's price for the same item online. They always deceptively add several dollars to every item and then charge a bunch of fees on top of that. Toast is cheaper and faster than every other app I've used, even for delivery (as of March 2023 at least). What they lack in available restaurants they make up for in honest prices.Show lessMorrrgan
App is good but missing key functionality
Decent app but it makes it too easy to choose Pickup rather than Delivery. Once a Pickup order has been made, you can’t make the change to Delivery which makes using the app in a hurry really inconvenient and troublesome. Even a simple pop up before the order is finalized would be monumental. This has happened to myself and others I know! Additionally, Toast doesn’t have customer support - only thru DoorDash which ONLY deals with delivery orders made on Toast. Super inconvenient. Please make this fix Toast!!Show lessHelenIH
Needs to improve user support
Have been increasingly disappointed by Toast over the last few months. They lack any clear customer service for users of their app. The only number I could contact was service for restaurants when I needed to change the phone number with my account (no way to do that on the app). Also have had increasingly poor experiences with their restaurants. Food tonight had clearly been sitting out for awhile and I picked it up 11min early. Smaller portions and overall poor quality compared to previous experiences a few months ago, but no way to relay this information to Toast or leave a review on the app. Thus, I type this frustrated review over my lukewarm dinner.Show lessleynsc
Nice but needs some fine tuning
2 out of 5 times I’ve used this app recently my order was sent to the wrong restaurant, partly due to my blind acceptance that the restaurants near me were actually the ones near me. I order frequently from a privately owned chain restaurant with dozens of locations. I have had to drive an extra 15 miles each way to the other location to pick up my order when the restaurant I intended to order from is just around the corner from me.
What I think this app desperately needs is the ability to “favorite” a particular restaurant.Show lessfothermuckerOU812
Simple tweak to prevent frustrations
Why can’t toast detect (like DoorDash / Uber etc) that the user isn’t where the delivery address and suggest it upon checkout?
I accidentally placed an order to the wrong address and was left in a maze of calls with the restaurant. No way to cancel an order once it’s in made it even worse. Apparently because you sub out the delivery to DoorDash - even though we cancelled the order and placed a new one to the correct address the driver still managed to deliver to the wrong address. While I don’t want to blame your app it is a simple mistake users are likely to make if they previously delivered to a different address.Show lessvendoragnostic
Terrible app- the review is DEF not 4.9
I’ve used many food delivery app, this is by far the worst in both technical side and customer service. I used the app for delivery for the first time two days ago. The app charged 20%+ on deliver tip ($29) when I manually entered $5 and also double checked my entry. Note that this was for a delivery distance within 3 minutes. Secondly, when I called customer service, I was told that there was nothing they can do, and that they will only speak with the restaurant owner. This is after the restaurant owner told me to call the Toast app. So, I offered to do a 3 way call while I was on the phone with him, he said, “No, I can’t do that. Have a nice day. Bye” and hung up. I called the restaurant back and explained everything. The restaurant owner was shocked and called the Toast immediately. Then, Toast finally agreed to refund the incorrectly charged amount. Restaurant owner was sincere and kind. They will continue to have my business. Toast app, not. I’m removing the app and will never use it again.Show lessMimimambo
Not impressed
I just downloaded the toast app to check it out and I’m already disappointed. I selected “delivery” for my address but when I tried to start an order for the 2nd restaurant on the delivery list, I got a pop up that says delivery is not available! If delivery isn’t available, why is the restaurant on the list?? The list of restaurants for delivery is already pretty paltry, I counted and there’s only 13 options to choose from, which is apparently now down to 12. It’s also not immediately clear what the delivery fee is for each restaurant, I had to first add items to my cart in order to see the fee and wow was it was an eye-popping number for some of them!! All in all I don’t think we’ll be ordering anything via Toast anytime soon since the other apps are still vastly superior.Show lessLauren7717
Flabbergasted customer
This is a delivery app used by many restaurants in Seattle. It feels like the developers don’t use it at all. And I think I know why (read below). For example, the default order setting is set for “pickup”, we keep forgetting to change the setting to “delivery” and end up having to drive to pickup our order. I’m flabbergasted that this passes quality control… I mean come on folks that’s not rocket science. If you’re so passionate about the pickup / delivery option then at least add a setting to default to “delivery” or “pickup”. Or even better, remember the last setting!
Also, the app relies on DoorDash, but it’s integration is super basic so it’s impossible to know where your order is except through some spammy SMS text. It’s like the app development was made through a mismatch of sub-contracts by 3rd parties. That would explain the lack of quality control.
I wish you luck in the delivery space. Given the sub par quality of this app and its high rating, it’s clear that the delivery app space is up for grab. May the best win!Show lessFlabgasturd
Developer Response
Thank you for your honest feedback. We appreciate your suggestion to remember the last used setting for pickup or delivery and are working on it. In regards to delivery order tracking, you will receive an SMS notification with an order tracker, and that link will show you where your driver and food are located. If you have more feedback, please reach out to us at support@toasttakeout.zendesk.com.Inaccurate ETA’s
The first time I ordered via Toast Tab App, my food never arrived and I had to call the restaurant directly to find a resolution. The restaurant placed another order which also never arrived. When I called to check he status they said there was nothing they could do, the kitchen had closed. All I received was a refund and an empty stomach. I gave them another try today and first they said the order would arrive at 2:40, and then at 2:40 they pushed it out another hour. I am still waiting for my order and hope it arrives at the new time (which is well over the ETA that was provided).Show lesslarat00
