Leave a Review Local by Toast
Impossible to contact driver or corporate
I placed a delivery order that was never fulfilled. The app claimed it was completed after 15 mins. I called the restaurant and hour and a half after placing the order to see if the food was still waiting to be picked up. It was. So I wasted my time and money waiting, paying for a service that was never fulfilled, and going out of my way to pick up cold food 2 hrs after it had been prepared. I tried submitting a “help ticket” requesting to at the very least have the delivery charge reversed. No response. There are enough other delivery apps out there that actually fulfill orders and care to make up for mistakes. The poor quality of the service this company offers & their lack of response led me here.Show lessXKateMariex
Good for takeout
On fathers day I ordered food from my favorite local Thai restaurant. The app told me my order would be ready in 20 minutes. I arrived at the restaurant for the pickup time and was told my order would be ready in additional 30 minutes, I canceled my order by talking to the manager. They were very busy with other other takeout orders from bite squad, Uber eats and grub hub. It would be nice to be informed on the app when the food prep will take longer than normal. I guess I will now have order from the app and call the restaurant before leaving to pickup my order.Show lessMN Golfer
Supporting local without the middleman fees
We’ve relied more and more on takeout to support local restaurants during the pandemic, and we want to keep doing so after things go back to normal (alongside eating out again). But we HATE all the fees and knowing that other apps take such a significant cut from our favorite restaurants. Toast is amazing for ensuring that our local go to spots get the most bang from our buck, and we really appreciate that.Show lesslindsay-ml
Terrible customer service
This app has terrible customer service. I had an issue where I was charged for food and never received my food. I asked Toast for assistance and all they told me was to call the restaurant. I told them I had been calling for two days and no one is answering. “Ryan” then blatantly lied to me and said he confirmed that the restaurant is open and I should call again. I go to the restaurant’s website where I learned that the restaurant is only open Wednesday- Sunday therefore him confirming that the restaurant was opened on a Monday was impossible! I will never be using this app again and I do not recommend it. Uber foods and Door dash are the way to go! They reimburse you and sort out the details with the restaurant themselves.Show lessBitchesbcrayy
Terrible
This app is such a mess. Two restaurants right nextdoor to each other—one available for delivery, the other only take-out. Why? They are the same distance from our home. Other CONSTANT issues is that restaurants think they have delivery through this app, advertise it on their sites, yelp, google, but when you look it on toast it only offers them on take-out. And this isn’t about distance—one of the restaurants is about 1 mile from my home and walkable. I don’t even understand what the purpose of this app is or how it can compete when there are currently 4 restaurants they deliver (we live in the city, surrounded by restaurants) and we can get just about anything from other apps. I had to write this for restaurant owners because I think those are who toast is really hurting by making them believe they’ve got their delivery covered when they don’t. It’s bad for local businesses.Show lessXoxo79
Potential but customers get screwed
I really wanted to like this app, in order to better support restaurants while we’re under lockdown. But this app is janky & there is NO SUPPORT for customers. They outsource delivery with DoorDash, at least in my area, so if you have any issues with your delivery.... you’re stuck. (Since you don’t get DoorDash support.) And even worse, they put the onus on the restaurant for all issues. You can’t even contact Toast – like, I haven’t even been able to find social accounts. When my order didn’t show up tonight, I had to call the restaurant and the poor staff had to grab their manager to figure out a solution (on Valentine’s Day of all days, suuuper busy). They were kind enough to place the order again, but no idea whether the restaurant will get reimbursed or have to eat the cost of the 1st order. In which case, we both would’ve been better off using another food delivery service, even if they take a bigger cut....Show lessjuliaaaatee
Decent tool poor end user help
Toast is a great tool for restaurants, probably on the expensive side for them, but a-nice tool. I am a customer of the various restaurants that use Toast. If you have a problem ordering good luck getting your issue resolved. The Toast support crew supports the restaurants, not the end customer like me. If you have a problem, contacting Toast is of no help—they only seem to help restaurants—their paying customers. You need to contact the restaurant directly, which when they are busy, it is next to impossible. What Toast should do, is have a person(s) that supports ordering customers and another crew that supports the restaurants directly.Show lessWheaton Ron
!! Our information has been leaked!!
I have received a notification about a leaked in regards to our information that we have saved on this app. Can you please verify? I am did saved my credit card on file for a fast check-out and now, I am concerned about this leak.
I have frozen my credit card, also.. I can’t login to my Toast account. I get a wrong password notice. I have tried contacting your department on this matter and other, but I can never get a hold of anyone. I asked a question and was answered with a question...Show lesshayahay87
Would love a way to favorite or give feedback!
I love that my local coffee chain has started using toast so I’m able to order ahead. However, the set up of the app makes it easy to order from the wrong location despite clearly visiting one location more than the rest. It would be great if I could star the restaurant or for my most visited location to be first. The other locations frequently mess up my food/drink but I have no way to review the orders on the app. With the addition of these two features, this app would be my favorite!Show lessneglected notability customer
Cart not flexible
Overall the app is good but recommend 2 areas of improvement: 1) if load a previous order into shopping cart to save time you can only delete items and not add any additional items. For instance 5 items from last order added but want to change one item—can’t do it—if you delete item and go back to order the new one the other 4 items are no longer in your cart so you are essentially putting in the whole order anyway. 2). Can’t seem to change my email address in the Edit Profile!Show lessCocosthebest
