Leave a Review Local by Toast
Takes your money - and no responsibility
Do not use this app. When a restaurant was closed due to a power outage - Toast refused to cancel the transaction. When I made the $50 order through Toast the restaurant was already closed up due to lack of power. I didn’t find out until I got there - which is fine, life goes on - went home and cooked dinner. But I had to HUNT to find the Toast customer service (because they really don’t want to be bothered), and after several conversations, they have said they are not responsible for any transactions and they have no control over cancellations. Well I can see the “TOAST” on my credit card statement so they better find some control or get out of the payment gateway business. Lesson learned to call the restaurant directly so you don’t give into this racket.Show lessCqgriffith
Don’t use this for delivery
I’ve had generally okay results using this app for pick up, but it’s always been dreadful for delivery. They don’t show you where your driver is, nor do they provide you real-time updates about your food’s status.
I had to wait over an hour after when Toast said my food would be delivered and as a result got extremely cold food; never once did I get an update about it. When I tried to contact customer service to locate my order, my ticket was never replied to. When I tried to request a refund because of the poor delivery and food, I was again ignored. I’ll never use this app for food delivery again.Show lessJmz5264
Great for local food, needs updated functionality
I’ve used Toast for some time now and really like the ability to order easily from local restaurants. Overall it’s a good app and does what it promises.
The app does need some very basic functionality added especially to profile management. There is no way to update information such as your email address. Payment method management is also non existent. To be useful in the long run it needs more professional level functionality.Show lessBDBDBD
First order fails
Ordered 3 drinks got none late delivery can only contact the store directly which will eventually pose a problem and can only receive refunds on incorrect orders from the store. Was still completed by doordash on the receipt and cost nearly 15$ for just those 3 drinks its far too much headache for not enough efficiency I believe stores are not accurately updating their accounts as well. My overall is a zero for lack of completion and most platforms such as these lack competency so I can go by the fact this was still technically a doordash delivery on a toast app I can’t see myself breaking the chains of Ubereats/postmates or grubhub and doordash. Unfortunately the bulk of my order was not delivered and took an hour to complete though it’s under two mile distance. In concept a food delivery app is nice but they all fail to complete what they promise with lack of efficiency or awareness.Show lessthe hacklist
Anti Privacy Company
Toast is against privacy as they will not allow any of their websites or apps to work if you use a VPN. They and any restaurant who uses them have lost my business until fixed. Allow users to remain private and do not add the hassle of having to toggle the vpn just to get a burger. For a service charges around $500 a month to the restaurant, in addition to a litany of other fees, as well as doing all the credit card processing for most stores, the fact that they demand to have access to your data as well is troubling and disturbing and should make you question using them at all. 1 star for the greedy data collectors who are already getting paid yet demand more from youShow lessJonAbt
Good luck if you’re a restaurant using this service …
A restaurant I was considering uses “ToastTab”. So I click the link to place an order.
There’s no FAQ or any information about “ToastTab”, or how it works prior to placing an order. You’re expected to blindly create an account and then (somehow?) set up payment. But I don’t really know because I can’t learn about this product before using.
So I set up an account using a throwaway email address. (I had little choice). There’s still almost nothing listed to learn about this service. They have a section called “Payment Options” and it says “No saved cards”. That makes sense because I have yet to place an order. So I click that section and …nothing happens. A little arrow turns as if a drop down box was meant to appear or something but that’s it.
Sorry, not using “ToastTab”. I have no idea what they’re about and they offer almost zero educational on boarding assistance or FAQ. Feels clunky. While DoorDash and others are controversial for taking a large cut of the restaurants’ revenue, at least those apps are flexible, modern and allow the consumer (me) to feel like I have some control over the situation.Show lessChampion.#2
Very poor performance and seems to be fraudulent compared to previous MyBurger app
We tried to different times to place an order for my burger, since we were told this is the new app for that restaurant chain. Both times they try to center order to location it was over 25 miles from where we actually were located (across the street from the MyBurger we wanted to get food from.)
Now I show a pending charge for an order at a MyBurger location that I never went to. I have contacted the restaurant, but they have not refunded it, yet. The app support does not seem to respond.
Very disappointed because we loved going to MyBurger and will probably go somewhere that has a reliable app.Show lessJamieInMN
Charged for Nothing
I used toast to order from a restaurant when I was staying at a nearby hotel. I was charged for my order and told it would be ready on 15 minutes. I walked to the restaurant to pick up my food, only to find out it was closed for that evening. Toast doesn’t issue you a refund. They email the restaurant, and when nothing came of it, told me to dispute the charge. If you ever use them to order, be sure to call the restaurant first to make sure you actually are ordering from a place that can fulfill your order. I wasted my time ordering from them, walking back and forth to a closed restaurant, and now writing this review and soon to be disputing my charge. Seems like terrible customer service.Show lessjdjfurjfhuekqldufj
Nice app; saving a card- frustrating
I like the app to help take away some of the run around for the server/bartender. It gives you tip amount options which helps a lot.
However, when I try to add/save a card, it requires you to purchase something (no problem since I’m paying my tab). The app gives you the option to save the card- I’ve done that about 5 or 6 times and I anticipate having to do it again next time I use the app.
Otherwise a nice appShow lessRLAndrews
Easy updates could fix this app!
App is okay. I like the access to online ordering for smaller independent restaurants. I have a few issues that drive me crazy! It doesn’t allow you to put a condo or apartment number in until pretty late in the process. It’s also very hard to find to add one. Due to this I sometimes forget and then I have to call the restaurant. Also way too easy to accidentally submit an order before you’re actually ready. There should be a better review process before the pay button comes up.Show lessLkf7
