Local by Toast User Reviews

Local by Toast

Toast, Inc.

Food & Drink

Reviews Summary

Positive highlights

💳

This app hasNo hidden fees or extra charges

🕰️

This app hasFaster and more efficient than other delivery apps

🔍

This app hasComprehensive menu options for local restaurants

🤝

This app hasSupports local businesses and restaurants

📱

This app hasUser-friendly website and app experience

Negative highlights

🚫

This app hasLack of customer support and communication

🔒

This app hasIssues with locked gift cards and location-specific orders

🔁

This app hasDifficulty modifying or canceling orders

🗺️

This app hasInaccurate delivery radius and location detection

🔑

This app hasFrustrating account and payment management features

🚧

This app hasBuggy app performance and technical issues

🤔

This app hasUnclear policies and responsibilities between Toast and restaurants

Top reviews

Leave a Review Local by Toast

Poorly designed
I only got this app because the one restaurant I order takeout from uses this service. I had been going to the restaurant’s Instagram page and using the link in their bio every time I ordered but then thought the app might make it easier and faster. Nope. When I search for the restaurant by name, the app tells me it doesn’t exist. Even after I logged in and it shows me my previous orders it still can’t find that restaurant. And since I live more than a few miles from it, and it defaults to just showing me restaurants near me, it won’t show up there either. I can put in the restaurant’s address and the app finally deigns to acknowledge it exists, but that’s a pain to do every time I want to order something, since there’s no way to favorite a restaurant or anything to make it quick to get to. Really, really clumsy design. I won’t be using this app. My circuitous route of going through Instagram is actually easier.
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Tyria
4 years ago
How to Pay?
Decent App. Use it every day, but I have two problems with it:

1) Setting up Payment- there seems to be no way to set up a new payment option (new credit card) without first trying to purchase something. If you go to your personal profile, you can see your payment options, but there’s no way to edit them! What the...? You can delete them, just can’t add or edit. Sooo...you order something, then click payment options, THEN you can add a different card if you want. Not easy in a hands free world when I’m driving to work, approaching my garage and want to quickly place my order before I park and head to the coffee shop. What am I missing???

2) someone recently gave me a gift certificate to that favorite coffee shop mentioned in 1) above. On the back of the gift card, it’s says “powered by Toast”, and there’s even a scannable barcode. But guess what? there’s no way to load the gift card into toast. Soooo....while I have this cool app, and I have this gift card to my favorite coffee shop, all powered by TOAST, I still pay for coffee at my favorite coffee shop with my old credit card, and I’ve got 50 bucks sitting on a gift card I don’t use because my coffee is all paid for (on my old card) when I get there. Uggh!
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SiWFty
5 years ago