Leave a Review Local by Toast
Love the app, but minor frustration…
In concept, app is awesome, but it will not save my cards for future purchases so I have to enter my card info every time. I check the box to save payment info, but it never does. In the settings, there is a place to manage payment cards, but there isn’t a way to manually add any (it says “use a card on your first purchase to add one”…I’ve made over 10 purchases now!). Thus, I’m stuck in a cycle of manually entering card info every time I dine out. Wish this could be fixed in a future release!Show lessMrEWii
This App is Horrible - stick to DoorDash or UberEats
Ordered take out via the “Toast App” two main items $$$ were left out of my order. When I called the restaurant in Davenport no one would answer the phone even though the restaurant wasn’t busy at all. The recording only says to order online or in person. When I checked the “Toast App” about missing items and a refund it instructed me to contact the restaurant directly. Very poor and lazy customer service not answering the phone. I realize people make mistakes but there is no excuse for poor, or in this case lazy customer service. I did enjoy the food in the past at Adlers but when half of an order is missing and you can’t even contact the restaurant or the ordering app to make things right, sounds like it’s time for me to move on to another restaurant and use DoorDash or UberEats in the future.Show lessVegasNeal
Worst Customer Service - beware of using
Beware using this service: they don’t consider app users to be their customers. I placed an order for delivery, but it never arrived. I tried calling the number listed in the app by toast, but because the restaurant is in a food hall, it is just a general recording that directs you to the food hall’s website. With no way of contacting the restaurant, I called the only Toast customer service number that I could find. The guy on the other side said that the restaurants are Toast’s customers, not app users who place orders through them. His only suggestion for getting a refund was to call the restaurant and for the restaurant to then call Toast to process the refund. I explained (again) that I had already tried to call them and the listed phone number doesn’t work. The customer service person then hung up on me without providing any other contact phone number to get a refund. And a couple minutes later, my order was marked as completed despite never receiving my food. I ended up calling a different location of the restaurant that I ordered from. They were really nice and explained that their other location does not do delivery and Toast isn’t supposed to have it listed for delivery. This other location is now working on getting me a refund. I never leave reviews, but just wanted to warn other users of this issue with Toast.Show lessHemi422
Beware of auto tip$$. Okay but not better than calling in
A local restaurant started using Toast for delivery and take-out orders. The app is okay. A lot of back-and-forth to search what you’d like. It gives an option to repeat a previous order but you are not able to see the order before you select.
I will say I have have errors with my orders since using Toast as well. Items were missed and generally the cost is a lot more. And I don’t mean the $$$ delivery fee. The actually food costs more to order through the app.
I also do not like the auto-tip option. There is a feature to enter a custom tip; while that seems perfect, I have entered a more than fair custom tip but alas when I hit “place order” my tip **magically** is more than I set it to be. I just placed an order and paid THE SAME AMOUNT in fee and tip 👀👀😳😳 as my order?!? What??
I will try one more time and hope that Toast provides and update to correct this “glitch.” After that I will just continue direct with the restaurant.Show lessDrSamSam
User friendly all the way
Toast Takeout was easy to set up. I was able to use Apple Pay to pay for my order or I could set up another payment method if I wanted to.
I live in Hawaii on the island of Oahu. It was a pleasant surprise to see many restaurants on the app.
Our first order was placed at Kalapawai Market. We were able to pick between placing an order for pickup right away or a delayed pick up at a later time. The full menu was on there and placing the order was easy and smooth. There was a box to leave comments to customize the order the way we wanted. Checkout was easy and seamless. There were also buttons to add tip if you wanted. When the order was ready for pick up we received a call from Kalapawai and it was right at n time.
Great app! I would recommend to all my family and friends. I think this is going to be my go-to for ordering out from now on.Show lessKeAlii_3
Repeat order — defaulted to pickup instead of delivery
I used the “order again” button for one of my usual orders. I always use the delivery option. I optimistically placed the order too quickly to realize that it was a pickup order by default. My food sat at the restaurant for 40 mins before I thought to look at the order details. Very confused as to why it wouldn’t have set it to delivery since that’s what I used on the previous order that was copied. Be sure to check so you don’t make the same dumb mistake!!Show less0806whitney
Garbage
Do not use this app or interface. I have used other delivery apps with virtually no problems. This one I finally got as a favorite restaurant is only on Toast. Placed order and after a huge delay the driver eventually claimed the restaurant was inaccessible and refused to pick up the food. Restaurant said that could not refund and it had to go through Toast, but that the driver was lying as the road was open and spaces free right out front. Toast refused to refund and said nothing they could do, and would not even take a report on the fraudulent driver. After hours on the phone with every place involved with no luck, I gave up. Life is too short to deal with these idiots. So someone swindled me out of $150 and I got nothing but high blood pressure. This app is garbage and at the very least happily enables fraud while waving its hands and saying it has no control iver anything that happens. I will never use this app nor will I ever get food from any restaurant again that insists on using Toast.Show lessIgnatius J Maul
They added ads in the checkout…
This was a perfect app. Everything was great until they added big advertisements for Amex (at least for me) in the checkout process. I get that you need to make additional ad revenue but it pushes the Tips section another 30-40% down. To me thats an anti-pattern if you really want users to support both you and restaurants. Put the ad somewhere else, not during checkout. Super irritating, makes me not want to use the app anymore.
Would give 5 stars otherwise.
On an iphone13 pro max fwiw, so screen size isn't an issue - probably much worse for SE or other phone sizes if the UX is consistent across devices.Show lessfantastadonn
Critically annoying bugs
Despite ordering from a restaurant routinely (and allowing Toast to use my location) Toast picked another branch of the restaurant 45 minutes away to place my order. Most location apps will warn you that your service location is distant, but not Toast. I didn’t notice the mistake until I was at my local branch. So my choice was to drive to the other location (or wait 75 minutes on a busy Friday evening.) Ugh.
Earlier that week, I had thought I ordered breakfast on Toast and then gone to pick it up. The app could not show me my order, instead displaying “unable to complete this operation” or similar message. I had no idea whether my order had gone thru or not until I got to the restaurant and they told me they did have the order.Show lessBKBKBK11215
Reduced Restaurant Delivery Radius
I would’ve given this app a much better rating if I were basing my review solely on the pick-up aspect of it. It’s pretty straightforward, and the menu options available tend to be more comprehensive than what some of its competitors offer for the same restaurants.
Nonetheless, as I personally tend to order delivery more often than pickup, the inexplicably limited delivery radius prevents me from enjoying said benefit in most cases. As a result, I find myself left with far fewer restaurant choices in general on ToastTab if I want to have my order delivered.
It is frustrating to me, because I cannot understand the reasoning behind said strict delivery distances. Even though ToastTab is merely serving as an intermediary for DoorDash: facilitating the placement, payment, and contracted delivery of orders for various restaurants, they still apparently dictate the overarching limitations, on delivery distance, as I’ve l found that DoorDash DOES offer delivery for many of the places listed as “too far” on Toast, for a $0 fee, and at roughly 1/3 the delivery minimum!
So, not only do I lose out on the food, but the app and restaurant lose as well, because I walk away with the $30+ I was willing to spend to meet their minimum ($18 more than I would’ve had to w/ DoorDash directly), and neither of them profits either. It seems silly, when they stood to successfully execute such an obscene upsell without lifting a finger!Show lessCailin!!!
