Leave a Review Local by Toast
Autocorrects addresses
This app will automatically “correct” your address when ordering to be wherever your phone GPS says you are. My orders regularly get delivered to the wrong address, causing frustration for me and the small businesses I’m trying to support. Most recently my $68 order needed to be remade and sent since it went down the street from me. The restaurant owner was understandably frustrated because they are out that money, and said when they contacted Toast, they were told they needed to have their customers turn off their location. Seems like a terrible solution. Anyhow, I’ll probably still use the app because my fave restaurants offer discount codes. But I’ll have to call the restaurants to verify my address after I order. Wish they’d fix that as it’s inconvenient for users and super unfair to restaurants who have to absorb those extra costs for Toasts mistakes!Show lessMjharris5
Cant change your account email or phone apparently
Choose your email and phone number carefully you can’t change. I set up via a merchant a while back now I want to update my email address,supports totally user unfriendly solution:
Right now we aren't able to update an email address on an account. We do have a few options though. If you'd like to have a new account with that other email address I would start a new account. You'll just need access to a secondary phone number in order to do so. If you don't have a secondary phone number, I'd suggest checking out a service like Google Voice which is able to create a phone number for free and forward the contacts to another cell number.Show lessJPP2018
No Apple Pay and breaks auto fill? So much friction!
There’s just way too much friction in the account creation and checkout process. The app somehow breaks iOS’s autofill capabilities, so I have to manually type in my name and contact info. Can’t you just use the native frameworks? Then, plenty of other e-commerce apps are fine with just using email address verification for authentication, but not this one, so I had to create a password. A password? What year is this?? Then, at checkout, there’s no Apple Pay support, and again, it breaks autofill so I can’t have iOS fill in my credit card details. And there’s not even an option to use the camera to scan in my credit card info. So, I have to type that, too. All of this means there’s a serious amount of friction involved in placing an order. Surely Toast Tab wants to reduce this friction? They must have a high rate of abandoned carts. It’s a super hard time for restaurants right now—fixing these simple issues would make things better for everyone involved!Show lessJackseriouslythey’realltaken?
Won’t Let Me Sign Up
I kept trying to sign up for the app and every time I would make it to the “fill in your name” part it would have the “next” button in the keyboard but not the orange next button up top that would usually take me to the next step. So I would get through most of the sign and get to this point and have to stop. And I thought I was going to be able to order through the guest feature but it made me try to sign up again and it didn’t work. So I didn’t get to order my food from that location cause they weren’t picking up their phone and the voicemail said to sign up on Toast. The business unfortunately suffered cause of the app and that’s not okay.Show less21st century life
Solid basics, but needs 2 key features
Works great for your basic orders. But please give us:
—Ability to edit/add to a saved order. I have my usual favorite order, but today someone else is joining me. I have to start from scratch, as no way to edit the reorder cart, and trying to add my reorder to other items in a new cart wipes out that cart. So I have to manually reenter the entire combined order. That’s kludgy and silly.
—Let us heart or otherwise save our favorite restaurants, then view them as a separate list. Pretty basic functionality in most apps with a huge list of options.Show lessCheetohead
Easy to use
Some of my favorite local restaurants use Toast for their curbside offerings, and it works great! Once I find my restaurants that I want to order from, it’s super easy to use.
I wish it were possible to pin or flag my favorite restaurants so it were easier to find them on the app. The app is location dependent, and I have to enter an old address since these stops are in a different neighborhood than where I live now. Maybe in a future version of the app we will be able to save certain restaurants so they always show up at the top of the app when we log on.Show lesscmwasmund
App is missing some features
I ordered from restaurant recently and when I went to pick up the order they said they had not seen the order. Later I learned they when no longer using Toast for their orders and as a result they were unable credit my account. The restaurant is still listed on Toast. The only option that Toast provides is to contact the restaurant, but that doesn’t help with this scenario and I had to spend a couple hours to resolve the problem with my credit card company. It would helpful to report the issue to Toast so others can be spared going through the same issue.Show lessSupport our restaurants
Non responsive customer service setup
Our order was delivered to the wrong address by contactless delivery. Same number on order but wrong street (go figure). They dropped at the wrong door, rang doorbell and left. Thankfully the people were home and nice enough to drive it over to our house. Customer Service on Toast is only a messaging service and they emailed back almost 2 hours later. How is this Customer Service? Restaurant was so busy and address was correct in the order. They have a lot to live up to. We got our food but they didn’t do the delivery....
app has a ways to go on functionality. It’s clunky but it supported one of our fave restaurants.Show lessCarlita20
Form fields need auto fill tags
When setting up a new account and entering credit card information none of the forms allow for auto fill on iOS. This means that users have to manually enter values in each field and adds friction to the ordering process. You should be properly tagging your form fields so that iOS can auto populate them for users. You shouldn’t make it so hard for your users to complete an order.
Also please add Apple Pay to the payment types! It’s easier to use, requires the user to enter less data, and is more secure.
Finally, how about an iPad app? It’s 2020...maybe it’s time to learn autolayout or at least let your web views scale to the full screen.Show lessForest10W
Hands down the BEST
This is the absolute best to-go experience we’ve had since SIP started. Chef’s ability to translate her dishes into takeaway form obviously was a tremendous work of love and skill. Quality is spot on, flavors are amazing and bright, and don’t get me started on the cocktails. We order from Top Hatters at least once a week and I even did a large group order for our social bubble one special evening. Favorites are the entire cocktail menu, spring salad, vermicelli bowls, the mochi sesame balls (which are exactly like my grandmother’s “lek doi”!), and the pepita little gem salad. 💜Show lessjung mun
