I’m grateful
I had a terrible accident that almost ended with my life, I fell from a building. I lost my teeth, broke my face, hip, spine, hand, femur it was really bad. Thanks god I survived, and thanks to spirit My family was able to fly here from Miami every 2 weeks to see me and take care of me I was when I left the hospital and I learned how to walk thanks to spirit I was able to fly to Phoenix to see a cheaper dentist from New Orleans every Month. We are immigrants from Venezuela and I think if we didn’t know spirit we wouldn’t be able to be together when we needed it the most. It literally changed my life. We couldn’t afford those crazy expensive flights, I’m grateful for you guys now I’m a member of 9 fare and I have the credit card and I love it
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Not stable
Keeps crashing on trying to add trip to the app!
Save yourself some time: App Doesn’t Work
It’s bad enough to have to fly with Spirit and deal with the zero-notice 3-hour delays, tiny seats, no wifi or outlets, the constant up charges for things like traveling with more than just a purse/backpack, choosing your seat, or getting a mid-flight beverage. To make things worse for their customers, they’re also subjecting us all to their heinous mobile app that logs you out randomly, crashes unexpectedly, and—when everything else is going fine—just isn’t able to communicate with Spirit to pull up flight information or check you in to retrieve boarding passes. I had (literally) 3 minutes of success with the app and was able to get boarding passes for my group’s first flight; immediately afterwards the app become nothing more than a waste of space on my phone. Restarting the app, signing out and signing back in, reinstalling the app, trying it on a different phone, trying it on different days—none of these efforts had any impact.
“You have a flight? I’m not sure about that”
“I want to check you in but I don’t believe your name is what it is”
“Is this airline even traveling today? I can’t find a single flight”
“Maybe just go to the website bc I have no idea who you are or what you’re trying to do and I’m pretty sure you’ve never booked a flight with us before”
- Famous errors of this godawful waste of time that spirit is calling their App
“You have a flight? I’m not sure about that”
“I want to check you in but I don’t believe your name is what it is”
“Is this airline even traveling today? I can’t find a single flight”
“Maybe just go to the website bc I have no idea who you are or what you’re trying to do and I’m pretty sure you’ve never booked a flight with us before”
- Famous errors of this godawful waste of time that spirit is calling their App
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Keeps Crashing
Both mine and my wife’s apps crash whenever we click on one of our trips. How do they expect you to check in through electronic means if they don’t provide proper tools? Customer service was no help. Just kept reading from their scripts. We are pretty committed to this airline, but come on, fix your tool. We cannot always print when traveling. Should not have to use work arounds. They suggest using online check in and they will email the boarding pass. Should not have to. Using that method you can’t save the boarding pass to your wallet. We are happy to check in electronically, but if your app is not working at all, then scrap it and start over with better technology.
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Shockingly bad
I’m trying to check in using the app, I enter my passport’s expiry date but it keeps changing and saving it to two days before what I entered, also having issues with entering my US address
Worst App Ever!
This is the worst app ever especially for a frequent flyer on all airlines. The first flight to our destination city Spirit is flying. App crashes every single time if not when opening as soon as the first click down it goes and disappears. Can’t get boarding passes, buy luggage (nice surprise a charge for a carry on) or change seats can’t do anything in an app that crashes every single time.
Go on the website and it’s just as horrible. It’s hard to navigate, most links don’t work, can’t check in either but was able to buy seats and again luggage since they charge for that too even though everyone has a carry on. Once you add up the cost it’s not any cheaper than other discount carriers and with advanced purchases nor the major airline.
Lastly when we called to see why the app crashes or the website don’t work and want to check in, there’s another 25 buck charge for that too, wow. So now we will have to wait in the long lines to get paper tickets which is more than frustrating and we’re also TSA pre-approved so instead of zipping through the process which we’ve paid to do now our onboarding will take forever. This is the first and last time we will fly with Spirit!!!
Go on the website and it’s just as horrible. It’s hard to navigate, most links don’t work, can’t check in either but was able to buy seats and again luggage since they charge for that too even though everyone has a carry on. Once you add up the cost it’s not any cheaper than other discount carriers and with advanced purchases nor the major airline.
Lastly when we called to see why the app crashes or the website don’t work and want to check in, there’s another 25 buck charge for that too, wow. So now we will have to wait in the long lines to get paper tickets which is more than frustrating and we’re also TSA pre-approved so instead of zipping through the process which we’ve paid to do now our onboarding will take forever. This is the first and last time we will fly with Spirit!!!
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Response from developer
We apologize for this experience and would like to look into this for you. Please send an email to mobilehelp@spirit.com with your confirmation code and any additional information so we can help. -- Your Spirit Mobile Help Team
crap
I agree with review above this is a piece of crap
Overcharged and left to wait on the refund
While on vacation in Austin, we used this app to purchase our bags and check in for our upcoming flight. An error message appeared on the app, indicating our baggage payment hadn’t processed, so we tried it again several more times only for it to suddenly inform us that it had been working the entire time and we had purchased 10 bags instead of 2 and charging us $450 instead of $90. This left us with $17 in our bank account while traveling abroad. After 2 hours on the phone between Spirit and the bank, we were informed that due to the way they process transactions, our money would be returned to us in 5-7 business days. To add insult to injury, I had to fight with a customer service rep to even have our bags compensated for the idiotic mishandling. I’m beyond disappointed with this experience. I’ve flown budget carriers around the world, but this is by far the most pathetic excuse for an airline I’ve ever seen.
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Most difficult website to use - bad company.
My mother Lin law was dying and need a flight from Myrtle beach. Got on line and tried to book it. Less then 24 hours so it kept showing available but would not book it. Called them and held on almost 1 hour 40 minutes and finally someone came in. Suggested i join their $9 club and go directly to the airport to have them book it. Got there 3 hours prior and was told they could not help me. I told them about holding on for so long and told to join the club. They apologized and said “we hear this all the time”. Offered to file a complaint but they did nothing. Bought a real ticket from a legit airline and got there. Since then tried to see what my $9 club gets me. NOTHING. Sign in and there is no options to use it ANYWHERE. No instructions or help unless you want to wait an hour or more to speak to someone. Go Frontier if you want a discount airline. This may be cheap but no good when all they do is take your money.
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Crashes for everything
Pretty awful, crashes when you try to do anything
