This app made me write a review
I’ve never written a review for an app before. I’ve never felt strongly enough. However there’s a first time for everything! This app is a waste of space. None of the functionality ever works. I end up using the website and even there only about half the functionality works. I’m all about a bargain airline but not having a functioning app is next level. Why even have an app if it doesn’t work? Just get rid of it. You make everyone print their boarding passes anyway and the check flight status doesn’t work and I can’t look up my trips so really, just fire the developers in charge and instead allocate that money to try and improve efficiency so when I’m checking how delayed my flight is (on safari because I can’t in the app) maybe it’ll only be delayed a little bit because let’s be realistic it’ll always be delayed - it’s just a matter of by how much.
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Useless, just like the airline itself
The app doesn’t work, and for me, neither did the website. I’ll be deleting the app, and the airline, from my life... worse than Wizz Air, and that is really saying something. Only fly with this airline if you are beyond desperate.
Utter crap
Wont let me create an account. Wont let me check in either. Just crashes.
Doesn’t Instil Confidence
They force you to use online facilities to avoid their hidden costs , yet the app just keeps crashing ... in this day and age there’s no excuse for this level of ineptitude
Essentially doesn't work
Can't check in online via app ("internal server error") or retrieve a boarding pass when checked in (progress wheel just spins and spins, then no result). Utter waste of time downloading it. Don't bother, use the website instead.
Rude people on the phone
Here is the reason why I gave them one star .i was going to book a flight through their app but I received an email telling me that something went wrong and I have to call them .so I went ahead and called the phone number in the email I received it so,after 15 min in hold someone answer me he was nice and tell me they the booking didn’t win true because the card declined don’t know why I always use this card for all my purchases but it’s ok .then he told me he can book me by phone and almost after over 40 min he hang the phone and cursing me because he couldn’t finish which I told him it’s ok my concern was just to make sure my card will not charge .then thanked him and told him I can go ahead and book it my self again online that will be easy but he insisted to do it by the phone which the price was more higher than online ,so please everyone read this review don’t waste your time and money with this company specially if you are immigrants,thanks
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Trying to like this airline
I’m trying my best to like Spirit Airlines, and I shouldn’t complain about the money they’ve saved me. However, there are a few issues that rub me the wrong way that weren’t known prior to biting on their BOA credit card scam. #1, I wouldn’t have gotten the card and opted for a southwest airline card had I known they only fly to hubs when they feel like it ( in my case ft Myers fl), #2, the booking website could be the worst ever and #3, pack a lunch if you have to wait for your luggage. I realize the airline is no-frills, and going through growing pains, but I hope they remember to take care of the early passengers who jumped onboard if the succeed, it’s been a trying process. As a side note, I’ve never had a negative experience with any employee interaction, kudos to them!
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My first review of an app..
I’ve never wrote a review for a bad app but I had to do it this time. I don’t understand how a national company this big that flies people all over the country can’t afford to hire a real development team. This app has countless bugs. I am an IT admin so I deal with electronics everyday but I can’t get the app to finish the check in process. If I relaunch the app multiple times I will get a different upgrade price for the same seat. Then in the total price summary the seats will be yet again a different price. When you get the pay button, it shows a different price from the total above. Once you just bite the bullet and pay what it decided randomly then an error will come up saying to contact agent for full check in- not paid in full. I would love to pay so I don’t have to deal with it at the airport but no, not in this app. I will not fly this airline until I hear that the basic functionality issues are resolved. Going back to United.
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Yes, the app is as bad as everyone says
I read the reviews before installing the app, so I knew that it was not going to be pretty. But I prefer using a digital boarding pass on my phone instead of having to print a paper copy and trying to keep track of it, so I took a chance on the app. It is utter garbage! I couldn’t even access any of the features because it would not allow me to sign in. My last name is St. Pierre and I kept getting a “validation error” for my surname. Obviously whoever created the app never considered that someone might have a surname that has punctuation or a space in it. I checked my confirmation email to see how Spirit had listed my last name (St Pierre) and tried that ... did not work. So I tried every other variation (no period/no space, period/space, all caps, no caps etc. etc.) and nothing worked! So I’ve now deleted the app and will resort to paper boarding pass. Useless! Ugh!
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Don’t move your seats using this app
The app okay. I was able to look at my flight time and boarding passes (it did not crash on me like other users seem to deal with). However, I wanted to move our seats on our flight, so I did that. But then it never updated our boarding pass with the new seats I chose. Instead, the pass check to “check at gate”. So, I went up to the attendant and told them the pass said I needed to check in with them and that I had moved our seats using the app. She prints off boarding passes for us and instead of them being he seats I chose, they are all the way at the back of the plane and we are no longer next to one another. I explained to her the seats I had chosen and asked if we could have those, but she said those seats were already taken. If you’re going to make an app, all aspects of the app should function. To show the seats I chose were available and then to find out they actually aren’t and we got moved to the very last row of the plane is very disappointing and frustrating.
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