Does not support on iPad
I liked it when it was introduced many many months ago when you are able to sign in and browse thru what you need without having to go right over to the Walmart site . Each time I wanted something where before you are able to view the price , it goes right over to Walmart once again and then have to go back to the HB and it's a bit annoying going back and forth . Another thing I look at the catalog and it's about $1.00 cheaper then Walmart . It went up in price without notice . A new catalog should be reissued and if one see it in the catalog it should be given for that price and still to many items are not in stock since the last time I have purchased and other categories there are nothing in it. It would be nice to add more items to ALL categories or substitute it .
The original setting should of been left alone, it was way more convenient.
The original setting should of been left alone, it was way more convenient.
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Response from developer
Hello there, thank you for taking the time to share your feedback. I would be happy to help you through the checkout process and answer any questions you may have. You can email us directly at healthybenefitssupport@solutran.com for the fastest assistance. Thank you, Nicole.
Ap is fine but am confused.
The book has ID numbers for each item but none on line. How can one order from both? Or is it all one or the other? I have Used many of your products but not always in the strength you have listed. ie. my PC rec., I take 1000 mg of Omega 3. The one I ordered only had 360 mg. Of Omega 3. The rest of the 1200 was other acids. Either I take 3 a day or go to your store and buy the one I have been using (1000 omega3 and nothing else) Why can’t I use this credit in one of your stores. I can’t take epinephrine, but the cough med. u sent was DM. Can’t use it. Not making my life easy.
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Not useable...
When I find the product I want and the app says its available there is no way I can put it in my cart. So far the only thing this app has worked for is in the store checking to see if what I want qualifies. The pharmacy can do that with the scanner. When I find a product, the app wants me to pick a store, when I do, it immediately takes me to my google maps. I don’t want directions, I want to know if the store I selected has the item in stock. When I back out of the map it closes the app and I have to start over. Maybe I’m doing something wrong. I pretty tech savvy but this app is frustrating me.
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Not helpful at all, fed up
You can not use the card in Walmart stores at all, you must do a phone order or a mail order. Tried to order by phone first using the catalog sent with card after activating the card , operator could not find catalog number from the computer data base, gave up. Tried a second time by phone, catalog number were not in data base or out of stock, gave up. Tried mail order, order 6 items , received one item, now the app shows a balance $5.14, but no details about the order. So I do not know if there more items coming or not.
Received a letter from Walmart, system overwhelmed .
Something is wrong with all the 5 star ratings.
This app is no use , it only shows balances, not items order or shipped. The app may show a balance, but there may be back ordered item that have not been shipped.
April 2020, nothing has improved, Walmart still can not handle the business. Placed a mail order April 1st, I know we are in trying times, but I do not know if they received the order, the app is of no use, it will only show a balance, the app will never gave a brake down of items to be shipped or back order.
Update: April 13, 2020, Received a conformation email from Walmart showing all item ordered( but one ) and the shipping dates, order coming in 4 separate packages over a period of 2 weeks. One item I ordered not showing up at all.
Received a letter from Walmart, system overwhelmed .
Something is wrong with all the 5 star ratings.
This app is no use , it only shows balances, not items order or shipped. The app may show a balance, but there may be back ordered item that have not been shipped.
April 2020, nothing has improved, Walmart still can not handle the business. Placed a mail order April 1st, I know we are in trying times, but I do not know if they received the order, the app is of no use, it will only show a balance, the app will never gave a brake down of items to be shipped or back order.
Update: April 13, 2020, Received a conformation email from Walmart showing all item ordered( but one ) and the shipping dates, order coming in 4 separate packages over a period of 2 weeks. One item I ordered not showing up at all.
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Response from developer
Hello there, thanks for taking the time to share your experience. You can view your transaction history by tapping Redeem at the bottom of the screen. After tapping Redeem, swipe to the bottom of the page and you’ll see a Transactions button. Tap the button, and you’ll be able to view your list of purchases. If you have any other questions about the app or your program, feel free to email us at healthybenefitssupport@solutran.com. We’d love to help! Thank you, Gary.
Trouble today
Is there a reset button? I couldn’t use the app today which surprised me since I didn’t have any problems previously. Nothing worked today but I was able to access my account on my desktop computer. What do you suggest?
I’m updating my original review. When the developer asked for more information I wasn’t able to replicate the problem. The app seems to be working fine today. Was I like the ability to scan products in the store to see if the are eligible. I would give it 5 stars but for the experience when it seemed frozen. It’s handy but not something I’ll use every week; only when I’m shopping for an OTC product.
I’m updating my original review. When the developer asked for more information I wasn’t able to replicate the problem. The app seems to be working fine today. Was I like the ability to scan products in the store to see if the are eligible. I would give it 5 stars but for the experience when it seemed frozen. It’s handy but not something I’ll use every week; only when I’m shopping for an OTC product.
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Good app but....
The app is fine. In some respects it’s very user friendly but the program itself has some issues. It’s great to be able to order $100 worth of products 4 times a year but how do Walmart or the insurance companies make money off of it. I ordered 6 items and they were delivered 1 at a time over a 6 day period. Actually 1 of the items still hasn’t been delivered. I ordered them all 5 weeks ago. Because of that delay I was told I will receive a $10 gift card. So there is that expense plus all the individual shipping costs. I don’t see why they couldn’t have all been shipped together. Or why couldn’t I have gotten a receipt and then picked the items up at my local Walmart? I’m not complaining, like I said it’s a great savings for seniors, I’m just afraid someone’s going to say hey, we’re loosing money here and cancel it
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Response from developer
Hello there, we’re glad to hear you are enjoying the program. Products ship out to you as soon as they are available, so your order may arrive in multiple packages. There has been a high demand as the program is starting, which may cause some delays in product availability. Thanks, Nicole.
Really??
Just got on the UHC program and was excited about getting some otc products with Health Care Plus. looked through the catalog(not as excited as many of the products I use weren’t there). But, I made a list, tried it on-line(now I’m even less than excited as some of my order wasn’t available) so, I said ‘what the hell, I’ll just call in my order’. My list of seven items were reduced down to one that was available for shipping, a $4.97 package of bandages ended up costing almost $12! WTH?someone is making money off this scheme! Evidently I can go to Walmart and pick up the items but that’s a 40 mile drive, what about people that aren’t able to drive? Just needed to vent. I hope that the UHC program that it’s affiliated with is more functional!
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Response from developer
Hello, we want to help you order the items you want. All items in the catalog are available online on your program’s Walmart.com shelf. To access the shelf, go to the benefits tab on the app or website. If you would like someone to walk you through order process, please reach out to us at healthybenefitssupport@solutran.com. Thank you, Nicole.
Not very customer friendly!!!
I have ordered couple of times through this app (via UHC’s OTC benefits) and I must say, this app seems to be created by a committee. They haven’t made it easy to use as one has to struggle before they can get over many nuisances. I believe it can be improved significantly, to make it easier to place orders. An example example: if I have not entered a value in a text box, or checked a box, TELL ME WHAT I MISSED. Instead one has to stare at the same screen, waiting for it to take them to the next step. After several tries I figured out that I actually HAD to enter a mobile phone number in a box that was OPTIONAL info.
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