Horrible
First thing bad about the in home device is there is a lot of charges that they definitely don’t tell you at the beginning. Second thing they don’t have any backup proof showing you did a breathalyzer. The last time I called for a representative and they answered they didn’t try to say I was wrong and there device never messes up, which tells me they get a lot of calls from people wondering if there breathalyzer’s went through, I didn’t know this until after my court hearing so I don’t know how many breathalyzer’s I have missed because of how low standard this device is. means you can get a heavier jail sentence and fine because of The unprofessionalism of the Intoxalock company. That means if there machines messes up you are held responsible for it or if you don’t know the breathalyzer went through you are responsible for it. For people getting device make sure it Says “LINK” that means it went through. I didn’t know this till after the court hearing” . Truly a disgrace our state represents such a trash company. This should not be accepted.texan103
Find a different company
This is literally the worst company I’ve ever had to experience. When I called the lady gave me a completely different price than what the instal actually cost. Then she said she would send all the paperwork to the DMV and looked up all my info but never mentioned that it wasn’t even time to get the device installed. So for the past 6 months I’ve been paying for a device I don’t need. It drains the battery of your car and every time your car dies it cost $100… customer service is trash. Called them several times and they all tell me different things. The only people who know anything are the people at the auto shop who installed it and even they complain about how bad Intoxalock is. Just don’t do it.channnyyyyyy
You shouldn’t do this to a 19 year old
Having a low income job on top of the amount of extra fees they have made me pay and also me having a broken car that has a bad battery and is overall a rust bucket, this is by far the lowest I have been in my life… yet they still take cash from me, I can’t afford food and yet they still, take take take… A man with no therapy and no help regardless of asking always leads to a final conclusion if you know what I mean… but who are they to care? Overall I guess don’t drink and drive or you will suffer the wrath of this painful program for 6 consecutive month of ur miserable life. Anyways anyone who else has to go through this, I love you and hope you make it out strong.Yo Boi Taylor
Legal Scam
This is by far the worst company to be legally allowed to operate. They will steal your money and give you no option for refunds because they know your situation. They added charges to my account even when it was not necessary and after closing my account they continued to charge me for 5 months… it’s impossible to speak to an actual person and when you do they all give you different/conflicting information that results in you owing more money.. find rides, by a bike, take the train. Whatever you do DO NOT give them money.Crispybrewster
I am so sorry
I’m so sorry you all have to deal with this company. On one hand, some need it.
I used to work here and can say that they lie a lot to customers to get them onboard and get their sale. Please don’t take it out on the customer service people you deal with after. They are trying their hardest to fix things that your sales rep lied to you about. There is absolutely no support in terms of management for them. Managers literally will not help and we felt a lot of anxiety and pressure from this. You should go with another company if you are only looking into it. But if you already have the device you have to keep it until your terms are through or they charge you even more. It’s ridiculous.beenewt
Horrible company even worse app
This company adds so many hidden fees and charges onto your account. When the device was installed my installation rep said “I threw in a coozie for ya.” Turns out Intoxalock charges you a mobthly charge to lease the coozie. Can’t make this up. Good luck trying to add any numerical information on the app (like credit card numbers) the keypad won’t populate so it’s impossible to input any numbers. I would not have chosen this company or this app if I had a choicebadmamajamabex
Pain and suffering
This is the worst company ever to deal with. Talk about kick a person when they are down, they charge the craziest fees whenever they see fit and nothing a person can do about it. They lie, as in they get you in more trouble so you never get rid of this device, basically stealing from you because what can we do about it. I find it hard to believe that a different blow and go company can be worse. My problem is this is the only one within a hour from me so I’m stuck. I’ve never meet a worse customer service department, I honestly don’t know how a human can treat another person that way when all we want is some help. I hope nothing good ever happens to this place or an employee, not 1 good day not 1 good second. I hope everyday for all of them is just as pleasureful dealing with having this device and dealing with that customer service.abosluty for real
Scam artist
Biggest joke of a company I’ve ever had the displeasure of dealing with nobody seems to know what’s going on they sent me a flyer while I was on ard me thinking it be convenient to drive while my license was suspended even though I didn’t legally need to put it in… boy was I wrong these people have been lying to me fir the last 4 months and I am now delayed getting my license back and still can’t get a straight answer out of any one here after having the device installed and remove under instructions of one of the call center people was told by pendot I need to have it reinstalledMickle Vick
3 stars is generous
Trying to contact customer service is a literally nightmare! I’m lucky enough to have the direct contact information for a rep that I can always reach Monday through Friday. However now I’m in a situation where it’s Saturday and only option is customer service…and to top it off I’m supposed to have a contact chat feature on my app and I just don’t even though it’s updated to the latest version I’ve I downloaded and re downloaded and still not there… but according to the App Store photos for said app I should have it. And don’t even get me started how I pay for the roadside assistance that I originally opted out of but still pay for apparently but last month when the device randomly stopped working and I got stranded at a gas station with my child and had to get my car towed, praying that doesn’t happen again I’m the next 8 MONTHS!!!Ffcthf
Disgusting Company
I never write reviews on anything. The hidden fees I was subjected to over the course of my lease was disgusting. Over a three month period I spent over $1000 when I expected to pay much much less. I just found out that a month after cancelling my account I was still being charged $4.00 for roadside service fees that were not cancelled. After calling customer service I was told there’s nothing they can do to cancel it and to email an admin! It’s absurd the hidden fees they are still trying to charge to my credit card. Choose anyone else but this horrible company.DMurz123
