Whatever you do, do not sign with this company. If you just did, please consider paying the silly fees to have it removed. Or just never go to your install appt. This device has made my car inoperable twice, by getting it stuck in accessory mode without the ability to turn it off or fully turn it on. Stuck. They had to replace the device three times, all on my time. Kills my battery even in “power save mode”. Spent over $1000 in batteries. Seriously, pick anything else. And send all your invoices to them via email, then call and just continue to ask for a higher up person until they agree to credit the invoice to your account.
Horrible device! Avoid if you can! I have issues with it since day one of install. I will be asking for sample whenever the alarm goes on and even though I am driving in the highway! If you don’t follow the step correctly then you need to pay additional $75 to unlock the device. I was sick and already feel discomfort but still need to provide the samples when i have difficultly breathing. That’s insane! Life is hard already. Do not install with them please go somewhere else!
Gonna leave a 3 star review so they don’t filter my message out right away. The best thing about this company is that when I get to remove this device from my car in a month, it’s gonna feel like Christmas! Their customer support are basically demonspawn summoned by the d*vil himself. I’ve found contacting their customer support is a complete waste of life and energy, UNLESS you miss a payment. Then you can bet they're gonna be calling right away to collect that payment! I think my favorite part about their device, is how it stops working every couple weeks, or how it makes your car stop working every couple weeks, or the hidden fees! Too many awesome things to chose from! I Wish I could use stronger language to talk about this company because I have a lot of beautiful things I wish I could tell them, but they’ll just have it removed. Life is unfair sometimes. Stay away from these people, they’ll make you really dislike life for however long you have to deal with them, which is usually at least 6 months. But if you chose them, have fun with your $150+ a month headache! Everyone have great day, besides intoxalock, you can have a bad day.
I only had the blow and go in my care for a little over a month. I was never informed i was gunna be signed up for roadside assistance but its understandable givin the lockout feature of the device. Ive had this thing out of may car since october and its the middle of january but im still derring charged for the service, i had called several times and sent cancellation emails 3 times. They responded saying it was cancelled twice but im still getting charged to this day. If you desire a company with a shred of competence save yourself and find a place that is capable of canceling a service after 1 call.
I was given one year with one of the Intoxalock devices. My first device left me stranded at gas stations 5+ times, causing me to be late for work multiple times and at one point left me stranded for 6+ hours in below freezing temperatures. My first device lasted me 9 months with problems occurring about once to twice a month, and once I was within my last 3 months I went through 2 different devices. One lasting me no more than 72 hours. The people that are on the helpline sound like robots reading from a script, and some don’t even know what to say. This place is the definition of a state run scam to take money out of peoples pockets for nothing in return. This company deserves a review from the better business bureau, because this seems to be a state run scam. Even the garage that installs them that I go to, has said that this company has failed to pay them their dues on several occasions. This seems to be a problem running rampant throughout this company of just getting as much money as possible with the time they have allotted.
Like the above review mentioned, they find ways to charge you for anything and everything. You are subjected to unreasonable fees and dishonest representatives. They told me if there was a lockout that they would come to me, for a cost included in my monthly price. They gave me a bunch of excuses like, “we can’t find any record of that in our notes,” referring to the plan they sold me. Three times I was transferred to a “supervisor” until the last representative told me supervisors don’t work on the weekends. This is extremely unprofessional, and I don’t appreciate being flat out lied to about those terms because fees are already extremely unreasonable and you bare all costs for this device not matter the rep tells you, they’re lying. Whether it’s lying to me about what’s included in my plan, or pretending to transfer me to “supervisors,” it makes the whole company look like a joke or a scam. I document all my correspondence with Intoxalock and the DMV.
I’m writing my senator to expose the level of manipulation and irresponsibility associated with Intoxalock. I’m all for keeping people safe, but I don’t like when companies take advantage of people just because they’re in the position to do so. There are other companies worth checking out in my humble opinion.
I can’t make an account online and if I try to call them it says I need to make an account before I can even call anyone. My accounts past due because of some bank account information being messed up at work so they haven’t paid me yet. They said I’ll get locked out if I can’t schedule a payment but I can’t even login to schedule anything nor can I talk to anyone.
If I could rate this company any lower I would. If you are already in a bad situation, don’t make it worse by using these leaches. Their customer service is god awful!!! The app is no help with any problem (there will be many) that you experience. If you can get someone on the phone they will be of no help and usually refer you back to their worthless app. Their billing department is the only thing you can count on to not fail.
This is the worst service ever, it constantly puts you on lockouts for no reason, they change you for everything, lockouts $75 the. Calibrations $20 every month then $50 every two weeks!!! Be careful this is like the biggest scam ever. Not considering that you need to pay a $150 for them to send you the device and install it. Ooh wait and if you want to leave they charge you $200 plus $100 to the shop for them to uninstall the device. Y’all be careful out there.
Got my device sold in on Monday and they didn’t have the form which seems to be an ongoing issue with this company looking at the reviews. I should’ve looked at them sooner because I can’t even get my license without that form. Called multiple times and they keep telling me the same thing and it’s already been a couple of days since I’ve gotten installed if I don’t get it by the end of the week I will have to cancel my services. Because I’m not paying for a device that I can’t technically even use
madelieneandmable
wind two
stkeboy
Sklack
2girls1dev
kpthomson
anon783838;647
crau62
Sara_189
Ken barajas
