Worst service ever.I was warned about this company but I didn’t listen and now I’m stuck with a past due bill and equipment that doesn’t work properly. After you get your equipment installed it is impossible to call anybody to get anything resolved. I was lied to about the cost of the installation and the equipment failed on the way home. The vendor who installed my unit was as disgusted with this company as I am and he said he is going to opt out of putting their equipment in any more cars. So now I’m stuck and nothing can be resolved. Wish I had listen to the people who wrote the reviews about this scam.
The device is irritating, but it worked fine for the year I had to lease it. No battery issues or malfunctioning, nor did it make erroneous detection of my breath, except when using hand sanitizer after being in a store. You should give your breath sample, THEN apply the sanitizer. All of the Intoxalock customer service and using the app was quick, painless and friendly.
If I could rate it - stars I would. I was told I had to have this device in my car for a year, which I have. Then when the year comes up they say I need 4 month compliance which my batter died due to the device which caused me to restart my four months. Long story short I was supposed to have this device out of my car and each time I call they say it’s up to the state, I talk to the state, state says it’s on them. Can I just get this stupid device out of my car.. it’s been 2 years when I was told 1 year would be all I need. Word of advice we all make mistakes and if you’re reading this you probably made the mistake of drinking and driving. Don’t make another mistake I’ve made by supporting a company that has different answers each time you call about an issue, no supervision or management on site to escalate too.
Do not get Intoxalock!!!
So many hidden fees, the customer service is terrible, and the device has ruined 3 car batteries (so far) causing me to spend over $300 in replacements. I always communicate to their team letting them know I’m having an issue, I submit tickets through the app, I do everything they ask me to do but I STILL get locked out and asked to pay a $75 lockout fee. When I call to contest it, their team doesn’t care and tell me “it’s your responsibility to have a car battery that works.” I am dreading the upcoming New England winter. I can only imagine what the cold weather will do to my car and their device.
I am doing what I need to do to move forward with my life. Stop, turn around, and find another company that will actually help you and provide you with a device that doesn’t destroy your car, and will give you at least adequate customer service.
Developer Response
We are sorry to hear that you're having an issue with your battery. We would like to speak with you and learn more about your situation. Please call us at 515-461-2253 or 515-204-2573 to speak to a supervisor who can assist you. The device has caused more stress than the DUI! It ruined 3 batteries and I’m hoping the 4th survives! I had to spend tons of money for a mechanic to tell me it wasn’t a problem with my vehicle. It kept going into a software malfunction and wouldn’t start. Also caused me to be late to work several times due to this! All you should have to do is worry about staying sober, not be stressed about the device you’re required to have. Not impressed so far and I’ve had it 10 months.
I’m not sure if this feature is available yet but it would be helpful if the app could send Bluetooth alerts to my car to alert me of a test? I like to listen to the radio while driving and I am hard of hearing so if it announced a test over Bluetooth through my car audio I would be able to test easily and without worrying about missing a sequence.
The device usually takes me a few times to blow hard enough (I swear it’s some incel out there who developed this). When I first got it it took me about 15 tries... Talk about nerve racking! And then the random blows on the road! If it wasn’t mandated, no one would ever use this product. They don’t have to do better because they get paid no matter what. I’ll do what I gotta do, but I’m not gonna pretend this is anything more than garbage.
Honestly if i could do it over it would not be here. The device has destroyed three car batteries in a year! They nickel and dime the crap out of you and even when you are correct, your wrong until they are out of excuses. I have had two devices installed now because of their error and each time i was told there is nothing wrong until i paid for my own mechanic to do up a report to show them i wasn’t making it up. Here is the best part of this device...it stays on constantly in your car! But when your battery dies because this is in the car, you have to pay $75 to this company each time it loses power. oh and it does if you don’t drive the car every day, or it’s too cold, or you have car problems. I have been told so many things by these people i’m just over it. And it’s not like u can change companies, nope once it’s in you gotta get an order for them to remove it!
Developer Response
We are sorry for the negative experience you've had. we would like an opportunity to work with you on a resolution. A supervisor can be reached at 515-461-2253 and would be happy to assist you. Intoxalock is the worse company I ever make contract to help me with my device this company are the worse they are stilling my money Dmv ask me for 5 month I completely everything and they don’t wanna send the information about I did my program to Dmv when I told them I was gonna cancel they stop answering my calls they don’t send the report to Dmv things I’m haven’t completed my program just cuz they wanna charge me more money worse I don’t recommend this service never again
Find someone else.. from the beginning I had issues not only with device which often gives bad readings even though I’m blowing my lungs out each time and sometimes I’m driving in the highway making very difficult and extremely dangerous to blow and still get bad readings ! Also has me blowing sometimes every 5 minutes right after leaving my house completely absurd. You’d think they have the best of the best with all the money they charge . Also when they sold me the service over the phone the guy never explained in full detail all the fees and costs and now I’m getting often . And to top it off yesterday I chatted with someone called Keyla asked her about the fees she not only had me online taking each time more than 5 min to reply ask her if there was any type of assistance maybe % discount for medical employees since our hours have been cut is difficult to pay for a NON essential service right now, she not only said No she said if I remove the service I would have high cost fees and then logged off without any notice .. completely rude . Please do your research and find someone who is willing to help and not rip you off this is truly not essential right now .
Developer Response
We’re sorry to hear of your experience, and would like the opportunity to investigate this further to see how we can help. We are committed to providing the best customer service possible, and we’d love the opportunity to correct your situation. You can contact a member of our management team at 515-204-2573 or 515-461-2253 for direct assistance with this matter.
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