I was already in a state of anxiety because I had no working phone and in the middle of business, so having being brand new to this and not having any prior “lockouts” yet, I got a second sample request as I pulled into my spot at the ATT Store to get my insurance replacement phone. So I just turned the car off and thought I would be good. Then I come out of the store my alarm is going off and it says I have a stage 3 lockout or something along those lines and then I had to pay $75 fee. How the second “rolling” (which is very dangerous) samples worked should have been explained in the beginning. Or at least one waiver for the first time. Because obviously when I came out of the store and restarted my car I had to provide a clean sample 10 mins later. So I don’t believe I should have had a $75 fee n this FIRST and specific incident. I called in and they said give it two days to see if I get a waiver. Tomorrow will be two days.
The hoops you have to go through with these people is disgusting. They definitely make it hard and unfair, also don’t forget they love to gouge the people struggling with addiction to no end to lease this demon. It’s like they sat in a board room and thought “how can we be more of a public nuisance and hurt the lives of those who need help… I know! Let’s lock the device for any reason ever. Rolling re tests need to be outlawed it is SUCH a distraction and it asks for one ALL THE TIME, I’m assuming they’re hoping you don’t hear it and get locked out. Any lockouts, even if they are their fault, mean you have to get towed and pay the fee. Forget ever trying to work on your car, you’ll have to tow it away after. Forget enjoying a drive it’ll beep every 7 minutes, forget leaving on time because it’ll have to warm up for the cold, forget having a manageable vehicle because this will drain your battery until it dies and guess what?! It’s your fault! Pay us please and thank you. There’s a special place in the underworld for everyone affiliated with something so grossly immoral and blatantly broken. It’s disgusting capitalism has made companies like this possible. Get your stuff together DOJ because this punishment makes me wanna drink MORE
I HIGHLY DONT RECOMMEND THIS COMPANY, has so many hidden charges that is not even communicated with you on the policy nor the contract. As soon as they get the money they don’t care about anything else, I paid the full “loan plus taxes fee” at once but all of a sudden I have to continue on paying the full DOUBLE TIME amount. They need to step up their game because all their doing is just cause their clients more court problem, and also on top of that the customer service either give you false information or just keep you on hold until THEY HANG UP. Unprofessional customer service. Out of 1-10 a STRONG NEGATIVE 10!
Avoid Intoxalock at all cost because it will cost you. This company is only about charging you for lockout fees. Twice I’ve had to pay lockout fees because my unit has said that I’ve missed moving retests that I didn’t miss. No doubt I did the crime and I’m in the process of making that right but this company is taking advantage of our inability to fight back. They have the upper hand and they know it! Intoxalock is a racket and should only be utilized as a last resort. I’d give less that 1 star if possible!
They are super helpful until you actually get the device installed. You’ll have so many issues with the device and when you try to call customer service you’ll sit on hold 30 min+ every single time and don’t even try the live chat on the website because they’ll just tell you “call the customer service number our team doesn’t specialize in troubleshooting” so then more of your time is wasted. I just bought a new car battery not long ago and the device has ruined it I’m pretty sure because it won’t turn on now and that makes me wonder if the device didn’t mess up my previous battery as well. I’m sure Intoxalock will find a way to make it my fault so I have to pay more money.
I got my device installed recently, and they didn’t send the most important form to the installation place, the form that will get me my license back, so I had to call Intoxalock back and ask them to overnight it. They said they would. It has now been 3 days and the installation place has not received the form. After being transferred to 2 other departments, I was put on hold for 25 minutes and finally got through to customer service (who couldn’t even find my account at first), only to be told that the form will arrive in a few more days. Last time I checked, “overnight” didn’t mean 1 week. I have done everything right to get my license back, and I’m at the mercy of a piece of paper that this company should’ve sent out with my device. I should’ve been able to go to the DMV that same day, or the next. Thanks, Intoxalock. Do not settle for these guys unless it’s your only option. If my form is not there by Monday, I will do early termination of the lease, because I’m paying for this dang device and I can’t even get my license back. I cannot believe how unprofessional you guys are.
If you’re reading this , unfortunately it’s probably too late.. Stay Away . Once lease is signed .... you’re their hostage.. no customer service . No accountability. No professionalism AT ALL . Watch for a response to this review. They will say call “this” number and our “supervisor will address your concerns “ at this point , I feel a supervisor should be calling my to address my concerns. My next action is a complaint with the BBB . Customer service should be number one priority with ANY business. It doesn’t even exist here. GO SOMEWHERE ELSE
Fist to be clear... I understand I did something wrong... albeit 17 years ago... that we all can agree we are in the same boat...
But... I am employed by the government and it’s during a pandemic... have had to have my vehicle towed while in the midst of vaccination efforts... NEVER have blown anything other than .000... so no reason for “lockouts” or extra fees. WRONG! Somehow they, Intoxalock, are able to nickel and dime me for reset fees, etc... Technical support is non existent...
We are in a difficult situation... why make it worse with Intoxalock? Plan on shopping for different vendors...
Hello, brutal cold weather season, be nice if we could get phone notifications when our device is going off when we are warming our car up. Almost got hit with a missed test because it rung a minute after I turned my car on.
This might be the worst service of any kind of service I have ever encountered and this is not hyperbole. I WOULD ADVISE ANYONE CONSIDERING INTOXALOCK TO PLEASE FIND A DIFFERENT SERVICE. I am currently using them. Initially, the sales rep will make you believe they’re ready and willing to guide you through the process. Once you receive the equipment, you can forget about prompt service. What Intoxalock customer service needs to realize is we are just trying to obey the conditions of the court and do right!! I mailed back a unit on March 1st, today is the 11th and UPS tracking says the unit has been delivered, however, due to the incompetence of their employees, they can’t seem to find out how to reflect on my account that they received it and now I can’t get my unit calibrated at a service station. The standard wait time to reach customer service is 20 minutes and they hang up on you at least 2 times before taking care of you! I spoke with an agent to send another blower unit to recalibrate my current one, the agent said it will arrive in 2 days and I would eat the cost. The unit never arrived and when I called an agent on the supposed arrival date, he said it never got mailed and he so sorry. Again, folks, I implore you, DO NOT USE INTOXALOCK!!!
Munich6
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