My son was sent home with earache yesterday. Had to wait till today to get an appointment. Got here at scheduled time 4:30pm. It is now 5:30pm and we are still in the waiting area. We were told it would be another hour once we are in a room but the rooms are full. Walk ins are a 2 hr wait. Why are we offered an appointment if we are not being seen in under an hour? This is really poor service and should be noted on the website that they are not seeing patients according to check in and appointments rather how the provider prefers. People are sick. People are waiting to get in. Patients are following procedures but providers are not? I was told this rotation of how patients are being seen was new to staff as well and changed up in the middle of the day?! Ridiculous!! Especially after the price we pay for the service and spend about 5 mins with the provider! This needs assessed.
Developer Response
We are so sorry to hear about your experience - the frustration is absolutely understandable. We appreciate this feedback and would like to further discuss. Please email us at info@solvhealth.com, and we can coordinate with the clinic on how to best utilize the scheduling software and make sure patients know what to expect upon arrival at the clinic. Best, Solv Support TeamI have been using Solv for a while and the service is absolutely top notch. The doctors are very caring, thorough, friendly, and knowledgeable. I will definitely keep on using them in the future and would recommend to my friends and family or anyone who needs quality health care. They even take Medicaid and most other insurances. Thank you, Solv!
This app is simple to use when scheduling a urgent care appointment. But moreover, it’s the people that work for this urgent care. That’s what makes it fantastic. The bedside manners everybody has in this organization is fantastic. I couldn’t ask for better medical care. It is rare, in my opinion, they have a doctor and a nurse and a front office individual look you in the eye every time you speak to them. When an individual looked me in the eye, I know the deer hearing me and listening also.
I was in a panic when I tested positive for Covid 19. I could not get a response from my primary or specialist provider. Essentially I felt abandoned and knew if I didn’t get a consult from a provider I was in big trouble.
I was able to speak to a compassionate PA and I chose to start on steroids .
My Covid symptoms got worse with coughing and exacerbated my asthma.
Thanks, to a wonderful health team that provider life saving care. Thank you Jennifer God bless you and give you much health.
Came here to see what is going on with me on my way back home in Morganton and the lady at the front desk Brooklyn is very nice, respectful and friendly and very pilot. She made sure to actually take a minute and listen to the reason I am here today. I definitely have to say if I lived closer this would most definitely be the place I would start coming to without a doubt. Beautiful place inside and nobody except me is here. If you haven’t been here and need to get checked out stop in and check this place out!!
A friend of mine referred me to this ER and I can say I was pleasantly surprised! The atmosphere is relaxing and staff happy to help you in any way!
They had a different diagnosis than 2 other ER’s and proved to be correct!
They have at least 5 locations in the Tampa Bay Area! Very convenient! I took a friend who was in a lot of pain to the Largo Facility yesterday and in the course of 2-3 hours had determined the root cause and made a referral for surgery! They also helped in reducing her pain drastically! She was very grateful! Highly recommended!
Gary
I wont go anywhere but here. Dr. Ahmed is absolutely AMAZING!!!! She honestly cares about you and really listens to your concerns and will do everything she can to help you. The staff are awesome too. They make you feel very welcomed and comfortable regardless if you’re there for something very minor or something major. So if you’re needing to see someone give them a try…you will be very happy you did. They are AMAZING!!!!!
While your app was relatively easy to navigate, I found, upon arrival, that some data/info entered via your app was not received by the clinic, even though some entries were made/edited several times.
Also, I found the waitlist to be deceiving because we still had to wait 2-hours, even though the wait list showed only 5 patients ahead of us. So, it gives you a false sense of expectations upon arrival. It would therefore be extremely helpful to provide a rough estimate of wait time before arrival, using additional or more up-to-date information using available clinic data, such as delays due to walk—ins, staff shortages, etc. Interestingly, check-in desk was able to instantly provide estimated wait time based on walk-ins, available patient room availability, etc. Therefore, I urge you to seriously look into using more up-to-date information.
Thanks!
Developer Response
We greatly appreciate your feedback! We would like to take a further look into your booking experience so that we can address any issues. Please email us at info@solvhealth.com to let us know which clinic you booked with. Thank you! Best, Solv Support TeamI am not one to write many reviews. In fact, I rarely write a review; however, when you come across an outstanding experience with friendly helpful staff and friendly knowledgeable doctors you want to let others know. So I highly recommend both video and in office appointments at Priority Urgent Care on Mt. Vernon.
This is my first time using SOLV and I am very impressed. I joined the call 10 minutes early as suggested, and to my surprise the Provider joined a few minutes after I did! The appointment was effective and efficient and couldn’t have gone better. I am so grateful that I did not have to drive to the Urgent Care feeling as sick and miserable as I do, even though they are less than a mile from my house. I have already told my spouse how great my experience was so he can utilize it if needed in the future. Setting up my account in the SOLV app was a bit time consuming, but now that I am set up it will be easy to use going forward.
Mrs Arevalo
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