The app is a good idea, surprised to see some data from a visit a couple years prior.
When trying to upload a profile pic, it automatically rotates the photo, so they are all sideways.
Once you try to “save test results “ it brings you to your profile. You then can’t get back home where test results link is without completely exiting the app and clicking back in to bring you to the home page.
The user interface is missing some connections between pages to make it a little easier to “go back”.
Test results should have an automatic option that converts to a printable pdf for work/school purposes, instead of having to show the phone.
I have gone to other urgent cares around town & usually try to schedule ahead, it typically becomes an annoying process because their websites or portals aren’t very user friendly. With the isolve app I have no trouble what so ever making appointments for my kids and I. They have many locations around town so if they don’t have the time slot you want at a certain location, chances are they have it at another. I wish all patient portals were this easy.
I have had to use Urgent Care twice in the past. The first time I was a walk in. The doctor and the staff were extremely kind, especially given the circumstances. Even though they were extremely busy and took the time to see me. The young lady working the front desk told me about the app they have called Solv. You can do everything from the app like book your appointment and the time that works best for you. You can go ahead and fill out your paperwork and put in all your insurance information. If you’ve been there before the app will store all of that for you and you can always update any information if you need too. I highly recommend them for anything. I’ve told all my family and friends about them, which a couple of them has used them in the past. I just wanted to say thank you to all of you for your warmth, kindness and all you do.
Sincerely,
Erica Phillips
Fast, easy and friendly service! Went for an std screening (walk-in) and was seen even though they were close to closing. The testing process was a piece of cake and there was no wait time. The staff was very sweet and welcoming. Plus, I’ve gotten my results back within 48hrs. I strongly recommend this place 100% for your physical needs, rather you’re looking for a primary doctor, or just a go to spot to be tested.
This is a phenomenal place to go. They get you in and out, but you don’t feel rushed. They take all the time needed to properly explain and they make sure to answer any questions. Like I’ve said before, I don’t normally like walk in clinics, but this place has been our go to place fir the last year. The staff are the sweetest people ever, with most of them working 15 hour days during this epidemic and they’re still just as sweet. My whole family goes here and they are the best!
The app is fair. It lacks customer service number for phone questions. Such as, I keep getting an incomplete profile email. What is incomplete?
Privacy is a bigger issue. Corporations & Healthcare providers keep getting hacked. I don’t want my information being sold or given to 3rd party providers. The worst is getting my Identity stole on the web.
I tried searching for a customer service number. All I got is an email communication to contact customer service.
The Solv App is too general. It wants details about colon screening, Blood Pressure, etc… My Chart App is there for this purpose. The CDC V-Safe App has specific COVD only questions. I believe Solv should stick to COVD related issues. I get the feeling that Solv is a third party entity. I my be wrong.
If I can not phone customer service, it raises a flag.
Developer Response
We are so sorry for any confusion caused and want to make sure you’re getting quality urgent care. Please reach out to info@solvhealth.com if you'd like to discuss our privacy policy, or if you have any questions about how to set up your profile. We appreciate your feedback! Best, Solv Support TeamSchedule through app but still had to wait an hour. People arrived after but were seen before us. Also fill out paperwork online but they had me redo paperwork because they had no record. I am worried I gave private info to an app thinking it was for tge doctor. They wanted Ssn pictures of DL, insurance cards everything but the dr off had none of it. Then you check in online but it’s not hooked to the dr they had no idea we were there we finally went to window and that’s what put us waiting so long. Don’t use app it appears to be a scam.
I’ve been so stressed because of the delta variant and have been using Solv to easily book COVID tests for myself and my kids. It gives me such peace of mind to know we have an easy, affordable testing option at our fingertips. And to know that if we get sick we can book urgent care through the app and get seen that day has been a game-changer.
Great app that actually does what it states in description plus more. ost humbled app se en so far with person in mind when you need help at the moment and check on you even afterwards. As if that’s not in itselfA reason to at least check it out for yourself there’s no as really there’s no as when you’re not using it actually leaves you alone when you’re not using it does he keep popping off, doesn’t kill your battery…Do use a lot of tabs for a lot of things so if I’m in prison it’s not like it’s my first medical app to check off a win on no basis. I’m also a nurse.I’ve been interested in where medical actually going all of our roles in it that can revolutionize the healthcare system. I’m excited for it! Ty Solv!
Riverside is convenient, fast, friendly staff and easy when it come to COVID testing. I have used them several times over the past year for testing related to travel. The Solv app makes it easy to make an appointment. Only down side is you can’t schedule weeks in advance. You have to schedule appointment within 48 hours of the appointment. The process from start to finish is typically under 30 minutes with PCR results in hand when finished.
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