I’ve only been twice but both times I was happy with everyone involve. The receptionist was helpful and understanding. I have some special needs and they handled them 100%. The medical staff was friendly and attentive to what i told them. The care they showed was excellent.
I would recommend them to everyone. I’m 66 years old.
Rapid Urgent Care on Veterans Hwy at Cleary in Metairie is by far the best, most professional medical facility I’ve been to lately. The first contact by phone was most quick and thorough; the young employees running the clinic (I’m 63 years old so “young” is relative) are so professional, so accurate and assuring. Today was a doctor cyber day where the clinical assistants took all the information needed and prepped me for a cyber visit with the doctor which was quick, thorough and easy. My Covid test was negative and they gave me a steroid shot because I’ve been sick for almost a week. Meds were e-scribed to nearby CVS and I was done and on my way home in an hour without contaminating anyone or being exposed to others.
This is the way healthcare should be run. This clinic could teach other private and urgent care clinics a lot.
Thank you all at Rapid Care Urgent Clinic!
This app is infuriating. Why do I have to enter the same information every time I make an appointment? Including photos of my insurance and ID? These do not change very often!! In fact, I had to take photos of my insurance card, front and back, two separate times during the same process!!! Madness! Just keep this stuff on file! And the same with the rest of the “paperwork” I must have wasted more than an hour in the last couple months by having to repeat the same busywork every time I make an appointment. You’re a computer! You can remember this stuff!!
They have always been great to us the staff is very friendly. This is the only place that has been gentle with my daughter when it comes to getting swabbed for COVID other places have hurt her and she’s afraid to go elsewhere.
Very easy to get appointments through the app and this is the place I recommend my family member and friends to take their kids.
Tried multiple times to make an appointment for my son. The app first showed no appointments at all then showed available appointments. Tried to make an appointment twice at 2 locations but when I hit the “book it” button, message said “sorry this appointment is no longer available” and to choose another time. Tried the next time, same message. But the EXACT same times STILL show available!!! We ended up just taking him down to wait outside in the parking lot for them to open to try to get a walk-in time.
Not sure what the deal is but why is it showing available appointments only to refuse to book it but still show the time as available? This is making an already very difficult situation worse when we’ve now on our second day trying to get our son seen by ANYONE.
Developer Response
We are so sorry for your experience and would like to understand what went wrong! If you could, please email us at info@solvhealth.com to let us know what version of the app you are using and your device. We will work on a fix ASAP! Best, Solv Support TeamThis app and company are a scam. I have gone to two locations in Illinois and never received results from either location. Called the testing site and gave my info and they said they would email me results by the end of the day, I have not received any emails, texts, or calls from them - and even verified they had my correct contact information in the app. The app will allow you to make an appointment, will show you your appointment, but nowhere on the app does it show results. This has to be some kind of major scam, do not waste your time or give your information to Solv.
I book an appointment for a Covid test through here and when I went to the address there was a line of cars and a women administering test. I mention my appointment and asked how to get in the line. I was told they do not take appointments and that they were done giving tests for the day. My appointment was for 11am. She asked if I booked through this app. So, obviously there have been others such issues. They text you a number to call when you get there so someone can come out to administer your test. I called that number and got a recording that said the party I was trying to reach was not available.
I can’t believe this horrible app has such a high rating. Did nobody notice that when you want to review a provider’s rating on the app, it only provides the “Top” 20 reviews?! So you can’t read all the reviews about a provider - just the good ones. I had an appointment for a Covid test last night that I had to book through the Solv app. I have had a problem with the testing site unrelated to the Solv app that I am trying to resolve. Last night my appointment was visible on the app, but today, there is no record of that appointment in “past” or upcoming appointments. The app sends appointment confirmation number - which you need for your test - through a website and not by email or text, so you better take a screenshot of your confirmation number or it will be lost if you need to retrieve it later. I will be deleting this app, which unfortunately has a lot of my personal information, as soon as possible.
Developer Response
We are very sorry to hear about your experience, and we would love to understand what went wrong. If you could reach out to us at info@solvhealth.com we can check your booking history and go over your account details. Thank you for your feedback! Best, Solv Support TeamAre you legitimate? It is now 4 hours since my test and I have yet to receive the result!
I spent 20 minutes on hold and finally spoke to someone in California who said my result was negative. She said she would email me the result and repeated the correct email. It is now another 3 hours and I have received nothing
Are you legitimate?
This is my third or fourth time using the app for a quick visit in the clinic. Or a rapid Covid test. So fast and convenient. Very easy app to use. And same day appointments is the best for my situation. I have five kids with my husband and we have a ton of responsibilities so it’s. A blessing to find apps like these that’s easy quick and efficient and beneficial for my entire family. Thanks to the creator of this app. Very helpful and I’m very grateful!!!!
Leonydes
Tommie Duffy - Happy Patient
cmcintyre3600
ailReyes
waspbuzz2201
czientara
Goosepen
mjmj6969
have i been scammed
Jessy611
