*User of app: be sure and check you bicycle back in even if you pick one or three hours- it doesn’t just expire. You have to tell the app you’re finished with your rental! I’m sure it says that in the terms and services but I surely didn’t read that being impatient and on vaca wanting to take the bike to run and grab a couple groceries for the week.
Ok with that being said- I woke up on day 3 of my vaca after renting two bikes in two days- one for 3 hours and one for 12- but I didn’t check them back in- so I look on my bank statement and I was charged almost over $300. I was like this is going to be a nightmare to dispute and prove I only rented them for a couple hours each time….
MY PHONE RINGS AND ITS THEM- the company- Zybra Bikes!!! as I was looking at my statement a few moments ago- and they say- hey, something doesn’t seem right- we will fix it for you and you will only be charged for the amount you originally purchased!!! What??!?!? 🤯🤯🤯
They could easily pull the wool over peoples eyes on this bc who is looking at the terms and service on vacation trying to rent a bike??? Or maybe I’m the only one haha but if I’m not- you’ll be fine! And they are watching out for your best interest. Thank you so much Zybra App!! As a bike advocate and a gravel race Director back home, who only wants more people to be and enjoy bikes this company has morals and for that I’m unbelievably grateful- 🥰🥰🥰
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