My Water+ User Reviews

My Water+

DS Services Of America, Inc.

Food & Drink

Shopping

Reviews Summary

Positive highlights

🚚

This app hasReliable and on-time delivery

🔍

This app hasEasy to manage account and orders through the app

💧

This app hasHigh-quality spring and distilled water

🤝

This app hasFriendly and accommodating delivery drivers

🔁

This app hasFlexible options to skip, add, or adjust deliveries

🏠

This app hasConvenient home delivery service

📦

This app hasWide range of water and beverage products available

🧠

This app hasHelpful and responsive customer service

Negative highlights

❌

This app hasUnreliable and missed deliveries

🔒

This app hasIssues with the app, including login problems and inaccurate information

💰

This app hasIncreased delivery fees with no significant service improvements

🔁

This app hasDifficulties in making permanent changes to delivery schedule or address

🤔

This app hasLack of transparency in product substitutions

📞

This app hasPoor responsiveness and communication from customer service

🔄

This app hasInability to easily cancel or manage account through the app

Top reviews

Leave a Review My Water+

User login
The user name and password is not save it on the app, each time that I have to login I have to type my credentials because are not stored
didakh
2 years ago
Great service!
Great service love the quality of water
Dkfagan
2 years ago
Service is great, app needs work.
I have to log on every time I don’t open the app for a couple of days. What’s the point of the “Remember Me” option if it never works.
MrBrightside008
2 years ago
Service starts with my driver
My driver has been most reliable and good to see he hasn’t been shifted to another route since I began my service with Costco. I’ve come to rely on him and his friendship.
Ellipsis1970
2 years ago
Satisfied, Always in Jacksonville
My driver/delivery person, Lamar, is courteous, professional and the representatives are always top notch. I don’t ever plan to change to a different water delivery company. For over 15 years this has been my water service and I’m happy to be a loyal customer.
P-Clip
2 years ago
Developer Response
Thank you for your 5-star review, we are delighted to hear of your positive experience with our service and we will be sure to forward your review to the area management.
Excellent
Works great and has so many options. Love it.
Sunnybun99
2 years ago
Can’t do anything with the app
I have downloaded the app and it worked briefly, now when I open it I can’t get passed the Home Screen. I see all of the Primo Water companies but can’t move beyond that screen. If there is a way it isn’t obvious.

Please help or fix the app.
Relik1984
2 years ago
Site web à améliorer
Le site web est pas bien fait, il y a des bogues, je ne suis pas à l’aise avec votre site web.
Sosoangel2019
4 years ago
Terrible app
They already had terrible web site. Now they have released terrible app. No way you can find the details of your next delivery. Date only. No way to change delivery details either.
sukhvla
4 years ago
Very Poor Development
This app is released way before its ready. “Every” icon I push to search for products fails. Changing my default order only allows to confirm and can’t cancel changes. Stays stuck in cart. I’d suggest pull the whole app and start over with new developers who can release working products.
Katterman
4 years ago