Leave a Review My Water+
Simple, effective
Using this app has made managing our delivery so much easier. We require distilled water, and have tried multiple ways to keep our supply at a certain level but have struggled with it until we started using this app. We always keep eight bottles on hand because we go through 4 every 2 weeks, so we keep 4 extra in case something happens with a delivery. This app sends a reminder in the form of a banner to my home screen, and I don’t have to remember a password so I’m able to update my order because sometimes it will vary that we need five or only two or sometimes all eight. We have two standing racks in the garage that hold four bottles each so it becomes cumbersome when we go beyond eight and it gets a little worrisome when we get down to one bottle. Also, our delivery man, Ruben, is awesome. He is always as accommodating as possible. Thank youShow lessMediardo
Developer Response
Hi - Thank you so much for sharing this great feedback! We're so glad to hear that our Route Sales Reps are doing a great job. It means a lot to us when we hear from customers, like yourself, that we're treating you well.Unable to open the app
It was great until 4/8/24. Now it’s totally blank, therefore I’m unable to track the delivery which was supposed to have arrived yesterday.
UPDATE
The App is now working fine. The professional service of Carla was significant to correct the connection issue. The delivery was on time as promised the day before.Show lessAbuelamcg
Developer Response
Hi - Thank you so much for sharing your feedback and we're sorry to hear of the issues you are encountering with our mobile app. Please ensure to check for any available app updates but should this issue persist, email us your information to mobileapp@primowater.com.Ok app, terrible company
Primo is the worst. They took over water delivery services from a locally owned delivery service and it’s been downhill from there. Primo immediately doubled the delivery service fees with no material change to service. The company blames inflation, but we all know that the real reason they raised fees is because they hold a monopoly and basically can do whatever they want to their customers.
This app doesn’t really do much aside from letting you add products for delivery (but you can’t remove them, you have to call in for that) and paying your bill. Any time you make any sort of change related to your delivery address, all your settings are deleted without any sort of notice. For example, It took 3 months for them to reinstate my autopay after my address change.
Water delivery problems aren’t easily remediated either. The last time I got a bad bottle that was leaking, the operator on the phone told me that I would have to contact the delivery person directly to get the water sent back because “all we can do is send an email”.
So, to summarize: the only service Primo provides is taking your money and they can’t even do that very well.Show lessirregularhuman
Developer Response
We value your feedback and want to ensure your concerns are addressed. Kindly send us an email at social@primowater.com so that we can investigate the matter and provide a satisfactory resolution. Thank you for your understanding and patience.Primo Water is Fantastic
I rate Primo Water a 5 star because I love the services and items I don’t have to go out and get it because they have it for me and great prices and great customer service skills their delivery is great. I love all of my products and taste. I would definitely recommend them to anyone. Thank you so very much TeresaShow lesscatrat74
Developer Response
Thank you for hydrating with us and being a loyal customer! We appreciate your kind words and always strive to provide great service.No way to cancel…
except calling and having to talk to sales. This is as bad or worse than a health club/gym membership. You’d be much better with having a water filtration system installed for your sink, and the water likely will be just as safe or safer than what they will bring you in the bottle… and much cheaper and less aggravation.
Also the app and online will not let you make a permanent adjustment to your order schedule, mine is for every 2 weeks and living alone is far too frequent using on average 5 gallons per week. So I have to manually cancel every other delivery or end up with 4 5-gallon bottles delivered. You cannot adjust your delivery address either, having to call sales pretty much to do anything other than add coffee and other beverage items to your orders. Again just find a better solution than a bottled water service seeing it starts to feel like a scam not long after you sign up and then they don’t want to let you cancel.Show lessLakLanMan
Developer Response
We value your feedback and want to ensure your concerns are addressed. Kindly send us an email at social@primowater.com so that we can investigate the matter and provide a satisfactory resolution. Thank you for your understanding and patience.Primo Water - a poster company for incompetence.
The only good remark I can make is the delivery is excellent. I would advise you to monitor your account carefully, as the Primo accounting office needs huge improvements. In addition, forget about emailing Primo as they NEVER ONCE REPLIED to me regarding concerns/issues sent in emails. I would switch companies but apparently Primo is the only business who delivers Sparkletts. NOTE: now the delivered water bottles no longer say Sparkletts, now it’s Primo - you really don’t know what you’re getting…Show lessTap save
Developer Response
We apologize to hear that you had a poor experience with our company. We would be happy to resolve your concerns. Please send us an email at social@primowater.com for further assistance.Crystal Springs
I’ve been with you for you for years. You have been so helpful when my machine wore out, by replacing it not once but twice. If I was confused about the billing you are there to help explain it. Your products are great and you have so many things to choose from. I was so glad to have been a costumer during the pandemic. My daughter had trouble getting K-cups, but I had you and I never missed my morning coffee! Being disabled it’s hard for me to get my water products inside, but your carriers are so nice and helpful for me. I can’t say enough how much I appreciate your service. Thank you!!Show lessSunshine9159
Developer Response
Wow, it warms our heart to hear how our service has made such an impact in your life and you families throughout the years! Thank you for the kind words and for choosing us as your water service provider!Slight problem with app
I can tap on a box with the instruction to leave the same number of bottles as what I return, but that information doesn’t go back to the company’s computer. The “number of bottles to leave” count is what they see and what they deliver. Why even have that check box if it’s not reported to the delivery person?Show lessRPM
Developer Response
We apologize for any inconvenience caused and appreciate your feedback. We would like to resolve this issue for you. Please email us at social@primowater.com, and our team will be happy to assist you further.Delivery
We have a wonderful delivery professional. There was a delivery that i forgot to update. My husband called him and he personally came back and delivered the extra water we needed. He was courteous and did not make us feel like we burdened him!money dont jigle it folds
Developer Response
Thank you for your positive feedback. This makes us so happy to hear!App has never worked - over one year
I've been a loyal customer but I'm pretty sick and tired of issues dealing with a failure of a billing department and tech department. Out of nowhere I started being billed monthly for a cooler rental for no reason. I have my own, I purchased it three years ago, so I don't know why in January you started charging me for one. I've made three phone calls to get that rectified and still have not received a credit for ALL of the months you charged me. I get an error message every time I try to log into the app. It literally has no function. The app issue has been going on over a year and nobody can seem to figure out what's wrong. I'm on a typical, newer iPhone, no excuse. Completely useless. The website isn't much better. I log in there to try and print old invoices and I get an error message with every attempt. From a technology writer, you need a much better IT team. What a waste of my valuable time.Show lessGive me back my money$
Developer Response
Thank you for making us aware of these issues. We would like to get this resolved for you in a timely manner. Please send us an email with your account information at social@primowater.com so we can get these issues prioritized and resolved.
