Leave a Review Breeze Airways
Terrible app
This app is probably one of the worst apps I’ve ever downloaded. They don’t use your actual email that you signed up with, but you don’t find out until you can’t log into the app. They give you a separate booking number for your round trip flights, which makes things confusing when you are trying to check-in via the app or get your flight status.
Our return flight was delayed over 9 hours on the same morning so we were already at the airport! We did not receive a notification when the flight was delayed. We received crap customer service on the chat and at the gate counter, and the booking and flight numbers were even confusing to the people who work here.Show lessDarrah M
Great flight but….
Flying with Breeze has been a great experience for me, but if I was in a position at corporate to dump the company that wrote your app program I would. The mobile app is terrible for the user. Either it’s thinking til it times out or it just won’t open at all. It takes a lot of perseverance on the users part to actually make a booking. I would guess that most people would just give up and move on. The best way to improve ridership would be to fix your app.
DS.Show lessDonnaflash
Summer Breeze!
This 2023 summer, I have flown several times on Breeze. Extraordinarily impressed with the ground and in-flight crews, the planes and the online app. Everyone I’ve met who is an employee has been welcoming, friendly, professional, and appears to enjoy their respective careers. That is a huge improvement over other airlines. The boarding process has been orderly and calm. The flight crew are cheerful and efficient. When a delays happen, the ground crew gets us lined up once the plane is ready, so that the time it takes to board is reduced. All of the planes I have traveled on have been clean and comfortable…well, as comfortable as coach class can be. All-in-all, I am a huge fan.
Background: I have flown well over a million miles throughout my career, domestic and international, on many different airlines. Retired now, but still travel. Thank you Breeze, for offering the short flights and making them comfortable and affordable! Looking forward to seeing your flight offerings list expand.Show lessKealaniT
Breeze App
The Breeze App is the worst app I’ve ever used! It seldom works the way it should and leaves customers frustrated and fed up, usually causing them to bite the bullet and pay more with an airline that has an app that works and is easy to navigate. I’ve flown Breeze a couple of times that were good. The last flight was terrible as they left us sitting at the airport all day before finally admitting the flight was canceled and that we wouldn’t fly out until the crack of dawn the next day! I had to find a taxi back to the hotel I had just checked out of and, thankfully they gave me a room. I had to cancel an appointment I had the next day, which I am now being charged as a no-show even though I advised their phone service that my flight was canceled, and I had to pay for another taxi back to the airport in the morning. Breeze said we would be reimbursed but they have not responded to me. Your airline is useless if we can’t get on your app which always seems to be down, and you shouldn’t say you’re going to reimburse when you have no intention of doing it.Show less340533909
ATTENTION SAVE YOURSELF
DO NOT book through breeze airways! There is NO CALL CENTER, and can only be contacted via text or email. They are a complete scam! I booked a roundtrip from Los Angeles to Rhode Island directly through breeze airways for the passing of my grandmother. After I put my card through I got an email for only the RETURN flight. Try texted them about it and they claimed I didn’t book through them directly and to add to it, the email and name linked with the flight was not even me nor my email!! So I responded to them to try and clear it up (again ONLY through TEXT) and their response was to cancel my flight without even confirming it with me. Now I’m stuck looking for an over priced ticket.Show lessTRUTH ABOUT BREEZE AIRWAYS
really frustrating experience
i booked a flight to come see my friend thinking all was great because each ticket was only like 60 dollars. mind you, i am 16 and traveling by myself. the app was fantastic about alerting me about delays. but that was the problem. my flight got delayed 5 times then they canceled. i drove over an hour to get here so i had to get someone to come get me. then the next day we all came back to try again. delayed 4 times until we finally left at 2pm when we were supposed to leave at 11am. i am now on my way back home and am again frustrated with this airline. we were supposed to leave at 7pm but it is now 10:30pm and we are still sitting there. not only is the delays an issue, the staff wasn't great either. some were kind of rude while others were very nice. only one pilot took the time to talk to us. everyone else did not care. i do not recommend this airline if you are looking for a quick, pleasant service.Show lessLizzy G 🤙🏻
Prices and business model are good - app too buggy
Breeze offers great fares and a southwest like ability to cancel flights at anytime. They also fly routes no other airline does so there’s a lot of value there.
The app however, while simply laid out, is really buggy. Hard to tell if you’re logged in or not. Half the time your profile doesn’t show up in top right. Booking tickets can be hit or miss. Cancelling is the same. Hope they can improve the app experience especially since their is no phone number to call.Show lessSlicy McSlice
Breeze will not be a breeze
Airline does not believe in customer service be warned. Me and my wife’s first time flying breeze and to our surprise, Breeze was ready to charge a $50 baggage fee at the gate. You can avoid these fees by purchasing your bag ahead of time but they are counting on you not. You also can not use certain features on their app, such as getting the bag ahead of time, if you purchase your ticket from a 3rd party. If something goes wrong on your flight, GOOD LUCK. They only have 3 ways to contact them: text, email or Facebook messenger. They will ignore emails and Facebook and text you at their leisure. The issue we encountered was with the baggage, the entire plane’s luggage was lost and they took a hour and a half to return our bags. Customer service won’t apologize or offer anything if you are inconvenienced, so have fun with Breeze airlines.Show lessicesum
Check-in Process Has Major Flaws
We booked a flight and paid for one checked bag to be shared by my wife and I. The evening before our flight, the app forced me to purchase another checked bag. The app wouldn’t allow me to proceed to the boarding pass without purchasing another checked bag for my wife! You can’t speak with someone by phone at Breeze Air to help resolve problems. They only use text, email, and Messenger. By the time I got a text response from their guest services I had already purchased a second checked bag for $35 just to get our boarding passes.
I tried explaining this issue via text with the Breeze representative and they wrote: “You're not forced to add a bag unless you add it. How may bags are you checking tomorrow in your party?”
I texted them that wasn’t true and they ignored my complaint and basically told me I had made a mistake. When I pressed the issue they still wouldn’t acknowledge there is a problem and they gaslighted me. Based on the other reviews of this app I’m more certain now that it’s the app and not user errors.Show lessrtaylor394
Your app is trash!!
I have never reviewed anything in my life. But your app is so bad it inspired me to leave a review. Your app has crashed on me while under the gun in the airport, it rarely ever moves fluidly through a purchase, it almost never gives me flight details after I’ve purchased a flight. Tonight I have tried to purchase a flight for the last hour and a half but it refuses to accept the payment. When I hit pay now it says; unable to book your flight at this time. It is a timed purchase so after 15 minutes of not completing my transaction it dumps it and makes me start all over and re-enter all the info. I hate your app. I’m just going to start flying Delta, I don’t care if it cost me more. It’s worth not spending my whole evening enraged.Show lessgumklllll
