Leave a Review Breeze Airways
Started off great…
The first couple of times I used Breeze and the app, everything worked seamlessly and I thought “this budget airline is working great for me.” Well that has since changed with my girlfriend constantly having issues and delayed flights to come down and see me followed by myself having frequent flight and application issues. It’s honestly a miracle whenever the app decides to work because I do think the interface keeps it clean…when you can actually click to book a flight or even see the flights you already have booked. I get it, they’re probably cheap for a reason but in this case, don’t even have the app up.Show lessXian500
Fly round trip in one day App
The breeze way app is a terrible. You can get tickets at a low price but you have to enjoy being confused and frustrated. I flew Breeze airways several months ago searching for flights is straight forward but selecting a Departure and Return flight date is only possible if you blunder into it. I did save on airline tickets so today I tried Breeze app again and it was the same thing. The problem with the App is it won’t allow you but only one date to fly round trip. If you want to return back on some other date it’s not allowed. Now if you’re persistent and keep clicking away you can get the dates you want but how that happens seems random it just happens. I struggled getting a simple round trip for about 45 minutes. I went to the Hopper App and was able to book my flight in less than 10 minutes. I paid more but it was worth it just to lower my blood pressure. Fix your Breeze app. You shouldn’t have to spend 90% of your time figuring out the App. The only reason I gave 2 stars is that your ticket prices are lower.Show lessBC engineer
Can’t wait for the HPN-SJU route to start!!!
The app certainly does its job. I’ve flown the airline a handful of times and haven’t had any major issues of note. I’ve had some delays (weather related, not mechanical) and chalk that up to the pitfalls of flying. They aren’t the best communicators when it comes to why there are delays - I tend to use other apps and flight tracking sources to try to figure it out. And, I do find them to be a bit slower than, say, Delta in timely app updates. However, I’ve got to say that they have opened up a new world of leisure travel quick hops for me and my family because of the secondary airport point to point services. I’m loving HPN-ORF right now, and rumor has it that there may be a HPN-SJU flight in the works that will be a game changer. A few of my friends who fly private even said that they’d use it (don’t get me wrong - they are probably lying and don’t really care that the price of the ticket will be less than the Uber from New Canaan to HPN!!!).
In sum - I give the Breeze App an aspirational 4-stars. I’ll come back later to up it once things continue to improve.Show lessPokered Out
It’s a Breeze!
Unfortunately, it seems many users were frustrated by “glitches” in the Breeze app. The company performed a software update on 03/04, and the app works perfectly as of 03/05 (I installed it shortly after the update).
The app interface is attractive and distinctly user friendly. In fact, it took approximately 5 minutes for me to signup, login, and book my first trip using the app. (Note: I paid $128 for a round-trip ticket, from Westchester, NY to Vero Beach, FL — $144 cheaper than the cost of a one-way ticket on JetBlue.)
My first flight with Breeze is in May. If all goes smoothly and according to plan, then I’ll look forward to racking up frequent flyer miles with Breeze.Show lessSlybootie
Easy Breezy
So glad you are Vero to HPN. Hope to see Islip to Vero soon. Plane is clean and very comfortable
If you have the app it is easy to communicate on app. Not easy to call anyone.
They let you know in advance if the flight has a delay. There is no charge to charge for flights. Don’t bring overhead it’s almost the same price as a checked bag. Bring snacks for your kids.
Staff of friendly but stewardesses could look neater and more professional. They wear fleeces and look sloppy. Have flown 4 times with my husband and love it. Will continue to use it.Show lessVero Beach Paradise
Junk
App only works about half the time. When it’s time to actually check in it gets errors all the time. It doesn’t even let you check in until about 30 minutes later and by that time you’re in the last boarding group. Signs me out all the time and won’t let me sign back in unless I delete the app and reload it.Show lesshfgjhgvh
Well Designed, but Not Functional
The app is well designed but I can’t use it for the life of me. It doesn’t remember my login, and the login button works only half the time. When I went to look at My Trips, I got stuck in a screen to confirm my contact info. Better off just using the website, because the app just appears to be the website formatted onto a buggy interface.Show lessnotBillJames
App is crap 😣☹️
After 14 years and 4.2 million miles with Southwest, I’m DONE with that relationship
I’m desperately looking for a new carrier to switch loyalties — so I am trying Breeze since they’ve got new directs from east coast to the southwest that I travel frequently
However - app is crap. Can’t login really. Hangs up. Times out. Can’t do anything really with it Once working, understand you cannot check in nor can you forward your itinerary to another email address (a big benefit of other airline apps)
PLEASE fix this —- Southwest is losing top customers by the hundreds Breeze has an opportunity to pick up many of these travelers —- but you have to deliver on basics. The App is a HUGE basic piece of the deal. Get this right, deliver fights on time, and you’ve got a real shot of unseating Southwest in short orderShow lessMonday323
Awful user experience
I have been trying to book a flight on both the app and the website on multiple devices for an hour. This is the second time in one week that I have not even been able to browse flight on either the website or app. It has been so frustrating. And then you can’t even talk to a real person which is the most annoying part of this whole airline. Unless you are at the airport you will never talk to anyone but a robot that they haven’t even bothered to give adequate responses to. Definitely the on the lower end of “nice” airlines I have experienced.Show lesskodaismydad
Repeatedly delayed and cancelled
We used to love Breeze but our last 5 trips have been disasters!!
One month ago, we were delayed over and over for 6 hours at the airport and then cancelled at 11 pm. Our luggage was all sent to Charleston when our flight was to Norfolk. We were left without our belongings for nearly 2 days until the next flight. They didn’t even schedule a replacement/recovery flight.
Last Thursday, our flight was cancelled at 7 PM and then our flight the following night was delayed 2 hours.
Our return yesterday (Monday) was delayed repeatedly which turned a 6 PM flight into a 1:40 AM departure which meant not home until 4:15 am with work and school the following day.
We even booked a different breeze flight to Richmond and reserved a rental car, but that flight got delayed 5 hours as well.
Lastly, our friends were on a later flight that Friday did not take off from Norfolk until 2:30 AM
We will NOT fly on Breeze again!
It is a shame bc the direct flight is so nice if on time. The planes are nice and the !Show lessNoMore Breeze
