Leave a Review Breeze Airways
Airline is Solid so far, app is unusable
My wife and I have taken several trips with breeze and have been impressed with their flights, service, and prices. However, the app is almost unusable. I am unable to sign in at all and every time I use the app it says “Login failed.” I have to delete the app and re-download it to use the app just once. If I close it and come back, it crashes. Definitely need to step up the support for the app.Show lessJjmdelany
Unbelievable lack of communication
Breeze’s app is barely functional as is, but what airline’s isn’t? The app is not the issue with Breeze, rather their complete lack of communication and customer service. Everyone at the gate and all the flight attendants were lovely and nice, but ultimately could offer no advice for how to contact Breeze save for a single automated text message chain. None knew that the only way to get on a wait list is to text “#support” which is not mentioned in either the app or the prompts with the automated support. On top of that, it’s been hours since getting on this waitlist and no one at the gate has received any kind of response or communication. How do we get home? What flights are available? What’s Breeze’s scheduling policy? What’s their refund policy? Not a single word.
I’ve had issues with almost every other airline in the US, but none have cared so little about customers. The fact that this company is operational is beyond my comprehension.Show lessquailson
Lost bag
Breeze lost my bags and have no way to track the bag because they don’t have the capability said by there agent. This was my first flight with this airline and I have been told they have no live customer support, flight was late with zero heads up from airline. I waited for 2 hours with no one at the desk to help then my bag goes missing with very personal expensive items. To top it off I had an awful experience with your staff at SBD airport. Highly rude and when I asked for her name she tucked her credentials away and said I don’t need to tell you that. Her supervisor apologized and had to ask her to leave many times. Worst then spirit!!!!!!Show lessieishsjshhs
Easy to book!
Just booked first flight with Breeze in app, great experience, easy. Looking forward to flying with them.am49755
Don't
Low budget airline without the operational expertise or staff to manage their schedule. The app is the only way to connect with customer service, but it's a dead end to chat bots and automated replies. They have no compassion for their travelers and their gate staff is uninformed. Trust me don't download this app and be fooled by their fares. You will be stranded. Find an experienced airline and pay a bit more.Show lessJUCOFan
Tapping ‘Flight details’ renders empty screen
When I tap into ‘Flight details’ the app renders a blank screen. Have to kill the app and come back. I’m also unable to find my trip under ‘Trips’ tab after pasting in confirmation number from my email. The link you sent me to ‘add/pay’ for checked bag doesn’t deep link into pay for bag flow. This is probably costing you revenue. It’s also a poor customer experience.Show lessBody Positive
NOT a breeze at all!
Smoke and mirrors! I’ve just had my first and last experience with this airline. My son has been stranded by them with no solution to get him to his destination, no updates on his flight, and their app even shows “past flight” when it hasn’t even occurred yet. Don’t fall for their customer service marketing. They are responsive until there’s a problem. Their gate agents disappear avoiding inquiries for information. They are cancelling flights using the “weather” excuse when skies are clear, then stranding passengers overnight with zero information. Cancelling or delaying flights happens, but stranding your passengers and not providing information is ethically questionable and surely there must be some protection for the passengers when airlines are abusing the extreme circumstances scenario. Their CEO, David Neeleman has enough experience in this industry to know better. According to reviews, it appears he’s failing to succeed with Breeze. I’d say fly at your own risk, but instead…book at your own risk because you might not get a chance to fly with them at all. I know I won’t again. Unfortunate since they “appear” to have customers’ well-being prioritized.Show lessBelieveThat!
Login failed message
About 2 weeks of attempting to log in to check flights and still the same message of “login failed, try again later”. Not sure if it’s an apple thing or just an app thing, but with high travel times coming up, not being able to access my flight information is an added stressor I was hoping to avoid.Show lessintotheunknown99
Terrible Customer Service
Went to the ticketing counter here in Las Vegas and the representative refused to sell me tickets and kept giving excuses such as the flight often get canceled due to not having enough planes and not having enough carburetors for the planes? Then told me Im not the target audience for breeze, the target audience is apparently younger generation folks who use their phones..even though Im 35 and am very tech savvy. And continued to tell me that the ticketing counter does not sell plane tickets for breeze… Horrible experience and will not be using breeze.Show lessSlimBlood
Overcharges for luggage
It says checked bags are 35$ but it came to 51$ at checkout. No fees or taxes, 51$ as a subtotal just for the bag.
The gate attendant has fixed this for me in the past but not today, she argued that it was for a return journey even though I was taking a one way flight.
Happy with Breeze overall but this issue really needs to be fixed before I fly with them again.Show lessmermellow
