Leave a Review Juno
Why do my reviews keep getting deleted Apple?
I have my pay checks direct deposited to their account through Evolve Bank & Trust. Well since Synapse which is part of Evolve is going through a bankruptcy and the company that buying out Synapse backed out of the deal because Evolve is not cooperating with requirements. My funds have been frozen and not made available to me as required by federal law. And what I get from each company is that they are pointing their finger at each other and no one is taking responsibility. This is very unprofessional and unethical of each company. I plan on bringing suit forth by the end of the week before all the money is gone and they all are in bankruptcy. I don’t care if my money is FDIC insured this is about the principle of this matter. Update: money is not insured under FDIC since these are Fintech companies. Use a real bank people. Don’t trust this company or any of them. They haven’t even attempted to make things right or fight on my behalf.Show lessbroobiebru
Developer Response
Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with an update on the resolution. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team JunoScam company do not fall for their tricks
Juno has been holding my money and everyone else's for over two months now. Instead of paying back their customers their hard earned money they doubled down and integrated a new banking partner to continue accepting peoples money before paying back the people who’s money is already and has been frozen for two months. This company is the scum of the earth and they are not to be trusted. Your account will inevitably be frozen when they fail, which they will. What kind of bank that accepts direct deposits from people’s employer just suddenly freezes all their accounts for over two months with absolutely no resolution in sight other than watching their own behinds by integrating a new banking partner to scam and steal from even more innocent people? An absolutely corrupt to the core run by cooperate greed company that’s who. Absolutely pathetic and they should be investigated at every possible level by every imaginable agency for this atrocious behavior.Show lessGamer Guy 710
Developer Response
Hi, We sincerely apologize for the inconvenience caused. We want to speak to you further about your experience and provide you with an update on the resolution. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team JunoFormer favorite bank, now dead to me!
I used to rave about how great this bank was. 5% APY on checking balance and 5% cash back on certain brands was a great value proposition. Well, a week ago they announced that both 5% APY and cash back were ending, and a few days later, they announced that their “partner bank” (Evolve Bank and Trust) was having technical issues that had disabled all ACH and card transactions. My money has been frozen for almost a week now. My car payment was due this week, the money is in the account, but it’s not going to go through, meaning I’ll get hit with an ACH reversal fee, not to mention a late payment fee. I put in a complaint with the FED, and as soon as this issue is resolved I am withdrawing all funds and closing the account. There’s no reason for me to use them anymore regardless. Plenty of other apps to use if you want to buy crypto that have much better reliability and customer service.Show lessjustinaadu
Developer Response
Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with an update on the resolution. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team JunoStay away from this company
I’ve banked with Juno for almost 5 years, and it started out as a “too-good-to-be-true?” sort of situation with higher than average APY and cash back deals. Over the years they have gradually changed their model and the glitches have just kept increasing - on Sunday evening 5/12 they sent out an email that without any notice whatsoever they would stop offering ANY sort of interest rate on balances kept with them, and would no longer give any cash back. These changes went into effect THE NEXT DAY. Immediately after the email announcement, I went to transfer my balance to a secondary savings account I have so that I could continue to earn interest on my savings, and was told that Juno’s banking capabilities are experiencing issues and are unusable until further notice. I’ve now lost three days of interest on my balance, with absolutely no response from Juno besides the usual “our team is working hard to resolve this issue, we apologize for the frustration” spiel. This behavior screams of unprofessionalism, shadiness, and seems illegal to hold funds from clients. Would stay as far away from this company as you possibly can, it’s a complete scam.Show lessLaurajoyous
Developer Response
Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with an update on the resolution. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team JunoOnce was great, now a joke
I was actually relatively happy with this app for the past 3 years. Sure, the Indian support agents weren’t always the most helpful, but they generally did what I asked for after a few tries. I loved the interest and the cash back offers. But the way this app has been treating its customers lately is completely unprofessional. Some might even say it’s a sign of a struggling and soon-to-be-failing business. They constantly change the terms of the interest bonus by going back and forth on what the maximum eligible funds should be.
Today was my last straw with this app when they ended the interest and cash back all in one. Well, that made me ready to pull out all my funds and close this account immediately. Oh wait, their ACH transfer system is mysteriously down. Which has never happened to any of the banks and fintechs I had used. EVER IN MY ENTIRE LIFE. How convenient. For Juno.
STAY AWAY FROM THIS FINTECH. THEY SEEM LIKE THEY’RE ABOUT TO SHUTTER ANY MINUTE. Maybe your funds are FDIC insured, but it’s not even possible to get it out.Show lessStableGenius22
Developer Response
Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with a resolution right away. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team JunoA must have app to avoid ridiculous fees and failed payment transactions
I stumbled upon Juno while trying a transak crypto purchase through cake wallet, which of course failed like so many cake wallet attempts. Seeing that Transak was just upcharging me I thought I would research Juno and cut out the middle man. Boy am I happy I did, Juno has simplified all my crypto transactions and reduced my fees. Their deposit system is TOP NOTCH using the transfer to bank feature through a provided debit card. No more failed transactions due to card security or poor middleman kyc, etc. The only compliant I can even provide is that Juno doesn’t support XMR/Monero transactions but I know that is a complex issue so can’t hold it against Juno.Show lessAustinburk
Developer Response
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority. Regards, Team JunoUsed to be a great service now customer service can’t even fix the problem
I’ve had juno for several months, 7 or 8 and everything worked fine until I changed cell phone carriers. As soon as I switched from T-Mobile to Verizon service (I kept the same phone number just changed providers) I can no longer access my account. Every time I try to log in, it tells me to disable my VPN? I don’t have a VPN, I’ve never had a VPN, so I contacted support thinking it would be an easy fix and explained I had no problems until I switched cell phone providers as soon as I did, I can no longer access my account.
Support asked me to clear my cache, delete the app and reinstall it (I did 10 times) check my setting and verify there is no VPN, I even factory reset my phone. STILL THE PROBLEM PERSISTS and support won’t even respond to my emails anymore. It’s a shame as I enjoyed this app, but looks like I’ll be switching to a competitor.Show lessGr8tflo
Developer Response
We sincerely apologize for any inconvenience you may have encountered. To better understand and address your concerns, we invite you to reach out to our support team at feedback@juno.finance. Our dedicated team is poised to assist you promptly and ensure that your experience with our platform is improved. Thank you for your understanding and cooperation.Best fintech bank account
Despite some minor issues, Juno is the best fintech bank account on the market. I have not found anyplace that offers 5% on cash, a 5% cashback debit card at a selection of useful stores (that selection has lost some of its value recently with losing Apple and some other major stores, but it’s still valuable), plus a simple crypto on and off ramp, and even some Juno points that can be earned and exchanged for gift cards. They also offer same day ACH transfers. My criticisms would be: 1. They need more support staff. Some of their support team are extremely helpful, but it feels like their team is really lean so it can at times be hard to get someone’s attention. 2. They should have some cashback on all non-store category transactions, at least for their metal users. Even if it’s something like 0.5%. These issues don’t stop me from using Juno as my main hub bank account and crypto off-ramp.Show lessBbatzel
Developer Response
Hey, thank you for your feedback! Your valuable feedback helps us improve and provide exemplary service. Please feel free to reach out to us via chat support or email us at hello@juno.finance if you need any assistance. Hope you have a great day ahead!Great product but spreads not great
Love this combination of tradfi and crypto. I recommend it to people who complain that Wells Fargo, or whatever, stopped them from buying crypto. Don’t let the industry’s growing pains prevent you from embracing this new freedom-providing tech.
I still prefer using Kraken for trades cuz the spreads on Juno are too high. Juno is going to start charging for withdrawals which makes me even more likely to use a competitor for trades. FWIW, I still don’t use Coinbase for trades because their fees are the worst. I would put Juno between Kraken and Coinbase in terms of crypto trading.
Lastly, the 5% interest is still competitive for Tradfi. Worth storing cash there but tempting to spend it to buy crypto. If you can’t control your buying behavior, don’t put savings in Juno.Show lessBenji Ming
Developer Response
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority. Regards, Team JunoAwesome Customer Support!!!
I had started signing up for an account some time ago but for some reason never went back to finish. The other day I decided to finish signing up but for the life of me I could not figure out which email I had assigned to my account along with my phone number. After help from Raj, I was able to figure out which email it was and was able to successfully sign back in and finish creating my Juno account! Without Raj’s help I don’t know if I would have continued to sign up for an account but I’m glad he was there to help me out! Thanks Again Raj!!!Show lessHawleyH
Developer Response
Hi, thank you for your kind words. If you need any help or face any issues, please feel free to reach out to us at hello@juno.finance or chat support via your Juno dashboard, and our customer support team will assist you on priority. Regards, Team Juno
