Leave a Review Juno
Keeps getting better!
I’ve been a customer of juno for 5 months now. Their customer service support are outstanding! Any issues I had they responded quickly and resolved in a timely fashion. I was pleasantly surprised after using their app for months my banking and crypto purchase limits increased. Crypto transactions and bank transfers process without a hitch. Juno is a world class crypto banking company and is very secure! If they can add more features such as mobile deposit and a different option instead of direct deposit only for upgrading basic checking to metal checking that would be appreciated.Show lessLgnd0824
Developer Response
Hey, thank you for your feedback! I've forwarded it to the team, we'll certainly work on it. We'll notify you the moment those features are added to the platform. Please feel free to reach out to us via chat support or email us at hello@juno.finance if you need any assistance. Hope you have a great day ahead!UPDATE to : After today’s update things worse
Update: customer service has gotten better and the app works way better so I’m upgrading it to 4 stars from my previous 2 stars . I hope I can change it to 5 soon . So far so good
Everything was all working so well up till today’s update and the changes in policy it’s very disappointing. Cannot sell crypto into cash and my metal status was changed . Not happy about any of this. Crypto trading is time sensitive and stupid Garbage like this can mess up a potentially good trade. I’d like to be compensated or I’ll likely leave this platform for something betterShow lessSong DW
Developer Response
Hey Song, we are so sorry to hear about the issue you ate facing. Please be rest assured that you can feel free to trade in crypto using your Juno platform. Its strange that your metal account status has been updated, please send us an email at hello@juno.finance and we will get the same checked right awayA complete web3 banking experience!
Juno is absolutely incredible! I have completely replaced my traditional bank. Direct deposits to crypto or USD. Cash back on spending and APY earned for just keeping funds in my account. They have tokenized a rewards system that actually rewards users. Spend crypto for card purchases or spend USD. Instant buys and swaps, send crypto directly to another wallet, multiple crypto’s supported, layer 2 bridge, amazing customer service, and the list goes on! It doesn’t get any better than Juno! This is my bank now! I am a forever customer and extremely happy! Thank you Juno team for what you have delivered! Web3 is here. LFGOO! 🔥🔥🔥🔥Show lessJ Kestel
The BEST Mobile Banking App Ever!!!!!
So first let me start off with 100% amazing customer service. Their friendly, on point and get the job done. Then you got all these cool new features they added like 5%-12% cashback. Even their own personal Juno coin store since you get them as you buy your everyday items in order to get more cash back and soon GIFT CARDs!!Show lessFerrellerg
Update
While I am unable to change my last review I wanted to honestly post this update. I had previously stated how I was having issues with an XLM withdraw being delayed/stuck. I did end up receiving assistance with this issue. The customer service associate ended up following up with me regularly and ensured my issue was not only resolved, but also that I was compensated for the difficulties that had occurred and the length of time it took to resolve. I will most definitely continue my use of Juno and would highly recommend others do as well.Show lessjkosel73401
Awful Customer Service
OnJuno is an ok bank that provides the worst customer service I’ve ever experienced. To begin with, they have no phone number. In case of an emergency, there is no way to immediately contact an OnJuno rep by phone, which seems like a huge problem for a bank. Secondly, their chat service representatives are completely unhelpful. I’ve been asking for assistance on a basic matter for nearly two months. Every 5-7 days, I’ll receive an email from OnJuno telling me that the issue has been elevated and I should expect feedback shortly (which never actually comes). OnJuno’s failure to provide a basic level of customer service should concern any potential user. A bank that holds people’s money (and crypto) needs to make itself available and accessible, and be able to resolve issues quickly.Show lessRELb87
Unfair business practices
Juno just received 18m in funding and has since cracked down on accounts for no good reason. I’ve been flagged and frozen twice in 7 days, the second the day after my direct deposit. So I have no access to my funds. The problem with juno is no one is verifying accounts on the weekends and will not provide clear details on why your account is held. They will not only hold your crypto, but your fiat funds. Which is ridiculous when clearly these holds are crypto related.
They don’t seem to care you can’t buy groceries to feed your children. Or put gas in your car.
I’m now on another 24 “working hours” wait from the first. I’ve received no communication explaining reasons or even to provide documentation to remedy this. It’s costing me way more, than the cheap fees on transactions they offer.
In my opinion, Juno owes me time and money and groceries.
Fair warning- if you want to use juno send everything you buy to a noncustodial wallet and never anywhere else. Or, just don’t use them at all. DONT USE THEM AT ALLShow lessKryssylynn
Developer Response
Hello Kryssylynn, Thank you for reaching out. We strongly believe that our customers are the heart of our business and would really welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concern. Please reach out to us at hello@juno.finance at your earliest convenience, we’ll be more than happy to assist! Regards, Team Juno👍
So far so good, I’ve received two direct deposits in this account and it’s going good. Cash back from shopping is a plus. The metal card I haven’t received yet - I just ordered today. I contacted support to change my address since it was within the first 30 days and they changed it and made sure I was taken care of. I haven’t bought any crypto yet but plan to use that feature as well. Overall 5/5 so far. 😀Show lessOnGodWeWin
iPad landscape not supported
It's fairly annoying that the App Store will not distinguish apps that "Works on this iPad" but only support portrait mode. Juno Finance is an amazing service. This month I have migrated my cash flow banking to Juno away from Coinbase and could not be happier. The app itself is probably at standard for the service, but I really can't comment here because I deleted it immediately, pending landscape support.Show lessiamatleast13yearsold
Looks like WAGMI
So far, so good the app looks nice and clean but could do with faster refresh times. My girlfriend and I set up accounts after hearing about (on)Juno from Bankless specifically for layer two withdraws to Optimism.. that being said it’s advertised inside the app but impossible to pick as an option send funds to… hopefully this is just a bug and can be fixed quickly.Show lessdb_koop
