Leave a Review Juno
Definitely not metal
So… I wanted the metal card having seen a metal credit card and been envious but I can’t get one since my credit is bad so I got this account for a metal card. Set up a deposit of 501 every two weeks into the account had to wait about a week and half for the metal card to come In the mail …..and it’s DEFINITELY PLASTIC. It’s a little heavier than most debit cards but it’s DEFINITELY PLASTIC and nothing like the metal credit cards I was so let down by this my feelings were actually hurt. So if you’re getting this account for a metal card don’t. You’ll only end up with disappointment heartache and a general feeling of being just “let down”Show lesssnieto85
Slowest deposit times I have ever seen
I have had a few online banking accounts over the years. OnJuno has a good interface and good modern features such as Crypto integrations. However, none of that matters when you make a deposit into the OnJuno account and they take about 15 days. It doesn’t matter if you link and verify your bank account or pay an ACH next day transfer from your bank, it still takes a ridiculous amount of time before a single penny is deposited. I would not recommend this service to anyone. Their support team are apparently helpless and just give you canned responses but no insight or solutions. Avoid this if you can.Show lessMagnet Digital
Terrible. Can’t even fix it’s own problem’s.
I have had OnJuno for about a month and a half. And unfortunately it just didn’t perform to my expectations. Number one thing is that my account was locked for no apparent reason, and this is where unreliable software steps in. When I log in through my phone the app works like nothing is wrong. But as soon as I log in through my laptop it tells me that my account is locked so like a normal person I chat with a customer service representative to fix this problem. The representative tells me number one my account is not locked, but number two he needs a picture of my SSN because the bank needs more proof of my identity?!?! This makes no complete sense. It’s obvious that the software they use is extremely glitchy locking me out for no reason not even customer service was able to figure it out. And not going to lie it’s just totally sketchy and made me uncomfortable the fact they they asked for a picture of my SSN. I’m thankful I didn’t connect direct deposit right away, if I did it would have been a real nightmare. I would recommend to avoid the hassle of dealing with OnJuno. I knew a black metal checking card was too good to be true.Show lessjoniuga
Developer Response
Hi, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed. Please know we’d like to make this right. Since your account is not fully verified, we would really welcome the opportunity to speak to you. Please reach out to us at hello@onjuno.com at your earliest convenience. Cheers, Team OnJunoDeceiving advertisement
This bank is great, they’re always willing to make things right for you whenever there’s a mistake or misunderstanding. Their customer service team is resourceful and prompt with their response, especially Tanzeela. They have sensitive ears to their customers concerns, thank you for all you do. Keep taking care of your customers and they’ll shower you with good reviews.Show lessfood do i
Great Bank! But no 2FA. Limited Withdrawals.
One of the very few banks with more than 2% APY until they downgrade to 1.20% APY soon. Other major con is that they don’t have 2FA like Google Authenticator or Duo in place yet. 2FA for banks is a must these days. Something the devs should consider rolling out soon. Also, there’s a limit on how much you can withdraw everyday ($10,000 I believe). Other than that, great customer service and amazing startup idea sure to break the traditional banks! I’ll update with more stars as they fix these pitfalls. Keep it up guys!Show lessWethegreat
Great customer service and great perks
What really caught my eye about this bank were the APY and the cash back on transactions. It’s basically credit card perks without having to go into credit card debt which is really awesome.
Their customer service team is helpful and quick to resolve questions I had. I requested a physical debit card and one was sent to me within the week.
Been very happy with this bank so far. I’m considering switching all of my bill pay and direct deposit from Wells Fargo to OnJunoShow lessablanca4
Without a doubt the worst bank, ever
It is April 17. I opened my account in January. I still don’t have a debit card. It would be impossible to go through every part of my horrible experience with this bank. Every single thing they promised fell through. I had to escalate to get cash back for transactions, even if they showed up on history and clearly qualified. I had to contact them to get my interest payments. And it was never one contact; it was always talking to 3 people over weeks to get anything done. Maybe your experience won’t be as horrible as mine was, who knows. Hint: I get 4% up to the first 3k (1% after) with T-Mobile, which is FDIC insured. As time goes on, other banks will pop up and meet or exceed OnJuno’s rate. Either way, I’d rather opt for slightly lower interest rate if it means actually having a debit card.Show lessMaybe 2.5
Developer Response
Hi there. We are sorry to hear about your experience. We would love to look deeper into your case and rectify this experience. Could you please reach out to us at Hello@OnJuno.comSo far so perfect
Started using them a couple weeks ago and so far so perfect. Customer service is great and cash-back is awesome. I’ve had plenty of online banks and I like where there going with it. Thank you! I look forward to the metal cards.Sjumana
Slowest fund transfer ever...
OnJuno claims to be an account that helps you grow your idle money. I doubt anyone ever tried a real fund transfer before claiming this. If a fund transfer takes more than a week, and during that week your funds are neither available at your source bank and nor at OnJuno then how is it a reasonable feature?
Very frustrating fund transfer speed. My recommendation would be to invest in better technology and processes to speed up operations. If partner banks are causing delays then you are doing business with wrong partners.Show lessMan11App
