Leave a Review Juno
Absolute worst “bank” ever
Not one time have I ever received a transaction on time. Support is also useless, they just come up with the maximum time on anything just to have something to say. They’ve never actually done anything for me aside from saying stuff that is either untrue or irrelevant. The blame is always put on the “external bank”, when the exact same transactions from the exact same banks take significantly less time than at Juno. This service is good in concept, however the execution was very poor. Who cares if you guys support crypto when you can’t even process a simple ACH transaction on time. I pity the fool who deposits $200k+ into their Juno account like they want you to do. Based on my experience (I’ve easily use this horrible service for over $100k) it will most likely take years to get back or won’t get it back at all. Look elsewhere.Show lessthesourc3
Great perks but sadly losing the 5% savings APR
Sept 1, 2023 they plan to drop regular balance APR to 3% from the 5% it was gloriously at right now. So that's real weird considering so many other banks have been raising interest rates but anyway 3 is still not bad when you get 5% cash back on certain purchases and 2% additional points back towards gift cards. That's 7% back on up to 10 stores you can pick from their list and can change every 10 days.
Crypto spread isn't cheap so I buy that elsewhere. But at least you can withdraw the crypto you buy so it is true ownership and not just a fake trading market that holds your coins hostage like some places.Show lessAnonymous veriewer
Unbelievable customer service
I was met with a problem yesterday where I wasn’t able to login via the app, I sent support a message about the situation & you know what the response was?
That the problem was so rare that they were going to provide me with a response when a solution was found, & they did exactly that.
They notified me a few hours in to let me know that they were still working on it & the moment they got done they sent me a response & it’s working PERFECTLY again.
They really amazed me with this & they stayed at it after hours to make sure everything was working fine for me. 10/10 I recommend!!Show lessTimeIz
Worse Customer Service Ever!!
I had a deposit transaction not show up. I contacted the customer service at the wallet I sent the funds from. Bam, within 5 minutes, found the transaction, gave me all the information and also gave me the information to give to receiving wallet so they could find if they had a problem. So, then I contacted JUNO customer service and told problem and sent all the information. That was over 3 weeks ago. After being asked to send the same information 5 times to 6 different people. My funds are still not in my account. The last response thanked me for the information I sent and said it would be taken care of within 3 days. We’ll, it’s day 3 and guess what?? No funds, no answer, and no response! It’s a really good idea but I’ve been in crypto over 10 years and have dealt with lots of different companies. This customer service is by far the very worse I’ve ever encountered. FDIC insured. But u can’t contact anyone at all. Have to leave message and correspond thru email. This was a small transaction that has been over 3 weeks missing. I’m thankful it wasn’t a large transaction. “IF” my deposit ever shows up?? They will not have to worry about me again. This is ridiculousShow lesscdy1134
Developer Response
Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with a resolution right away. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team JunoHorrible Company!
Literally only had my account for less than a week and it was closed immediately. I only downloaded the app and setup my account and was waiting for my financial situation to get sorted out then out of the blue I get a following a email stating that due to bank regulations and safety concerns your account and terms and conditions your account is now closed and any attempts to create new accounts will be rejected. I was not aware that I had broken any terms or conditions nor was there a time period where by simply not using the app I would have my account closed permanently.
I emailed support about this issue. To elaborate further on why it came to this and received the dumbest non heartfelt response stating that due to banking regulations and safety concerns your account is now closed. It is essential that all users abide by our terms and agreements and relevant banking compliances. Which still didn’t answer my question on why my account was closed. At least have the decency to tell me exactly what I did wrong instead of giving me a bulls**t auto generated response. You’re customer support is abysmal and horrendous and I hope people who use your app never have to run into issues related to terms and conditions being broken for unknown reasons or talking to your crappy for lack of a better word customer support and receive answers that still don’t answer your questions.Show lessTheAzn0928
Developer Response
Hi, we sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience. Please reach out to us at hello@juno.finance and let us know about the review, our customer support team will assist you on priority. Regards, Team JunoWARNING: AVOID AT ALL COSTS
I was using Juno for several months until a technical issue which occurred on May 4th 2023. The issue involved them accidentally depositing crypto into multiple users accounts. I received an email the next day threatening legal action if users withdrew the funds. When I logged into my account I get a message it's frozen and I can't even access my checking account and own crypto. I never withdrew the crypto they accidentally deposited. It's now been 10 days and I can't get a hold of anyone other than a generic message that someone will contact me. I am going to take them up on the legal action at this point and will be filing complaints with their banking partner. Others have posted reviews with the same issue. If you value your money AVOID JUNO AT ALL COSTS. At this point they have stolen thousands from me and I can't get an answer. This is not right at all.Show lessM. Dane
Developer Response
Hi, We sincerely apologize for the inconvenience caused. The restriction on your account has been lifted and we have confirmed the same via email. We would love the opportunity to speak to you further about your experience to make sure you do not face any similar issues moving forward. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team JunoWorst company I have ever experienced.
Day 2 now of my account being frozen with absolutely no answers or responses from Juno. $1,700 my family can’t access and I have 0 way to get my kids food. Have called multiple times and emailed over and over again with no answers and still no access to our money to get my kids food. I will be obtaining an attorney and taking legal action if I haven it received an answer or explanation by the end of the day. absolutely the worst company I have ever done business with. My f’ing family can buy groceries and Juno can’t even have the decency to respond to emails and calls asking what is going on. Not to mention the only response I have received is a generic email yesterday saying they had a system error and some accounts had incorrectly been deposited money that wasn’t theirs and that they would take legal action if any of it was spent. Really Juno? Every penny on my account is mine, you’ve frozen my account for almost 48 hours now with no warning or explanation and my kids have missed their school activities, have to cancel their trip with friends this weekend and have no food. You haven’t responded to any email or call asking what is going on and YOU send an email threading people with legal action? Well, I’ll be more than happy to take you up on that.Show lessJsd4469
Developer Response
Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with a resolution right away. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and let us know, and our customer support team will assist you on priority. Regards, Team JunoPoor Product and Abysmal Customer Service
If you are looking for digital banking with crypto integration, you will want to completely avoid Juno which fails in most ways to meet the expectation and standard of a viable product. The customer service is very disorganized and random and the support team almost never replies during regular business hours. Days and even weeks may pass before being able to reach someone who will most likely have no ability to fully address your inquiry.
The cryptocurrency prices and spreads are abysmal if not outright theft and the custodial wallets are continually “under maintenance”. Even worse, Juno never takes responsibility for these issues and instead blames their “crypto partner” that they’ve chosen. In the Discord channel, customers have shared stories losing money due to unexpected sale prices and not being able to withdraw their cryptocurrency without exorbitant fees, delays, or technical issues
Additionally Juno has removed all incentives for financial rewards to their customers from referrals by paying them with “rewards” points instead of actual money. And the rewards store wasn’t available for almost half of a year due to delays and issues, and only offers a fraction of the gifts cards that were supposed to be availableShow lessWT982
Developer Response
Hi, We sincerely apologize for the inconvenience caused. We would love the opportunity to speak to you further about your experience and provide you with a resolution right away. Please reach out to us at hello@juno.finance or chat support via your Juno dashboard and our customer support team will assist you. Regards, Team JunoLovely Company & App
Juno was recommended to me by a friend, and I’ve been with them for about a year now. I have zero complaints. I love the app. I can manage my money and crypto very easily. They offer way better interest rates, cashback, other perks, and features than any other company I’ve used. And all of those things are awesome, but my favorite thing is their customer service. There are multiple methods to contact them, and they have always immediately responded to my questions and guided me to the right solution. I have not experienced service like this with any other financial company. They’re consistently innovating, and I’m excited to see how they continue to grow.Show lesslinnzd
Developer Response
Hey, thank you for your feedback. Your valuable feedback helps us improve and serve you better. We will make sure you have an awesome experience using Juno! Feel free to reach out to us anytime you need any assistance via chat support, we're here to help!Works well, good rewards
I have had Juno/OnJuno app for over a year. As all fintech companies, there have been changes in incentives and minor name changes throughout the time I have used the app. Almost all have been positive, however, and I have greatly benefitted from the various time-limited promotions and giveaways.
I will note the current 5% APY on up to $25k in an FDIC insured USD account, which is still competitive today although maybe not as lucrative as it would have been a year ago.Show lessMouse Warp User
