Leave a Review Bahia Principe Hotels
When it Works Great
The app is rubbish. You have to delete and reinstall after every successful use. Once you’ve utilized the features (map, activity, reserve restaurant) after you close it when it is reopens none of the features work. It’s awful to have to constantly delete and reinstall every time you need to use.
Aquamarine questShow lessPickett-Thompson
Developer Response
Thank you for sharing your feedback. We apologize for the frustration caused by these issues. Our team is actively working on updates to fix these problems. In the meantime, please try clearing your cache and cookies, which might help. We appreciate your cooperation and understanding. Priscila Conte Digital Guest ExperienceAmazing!
The hotel and the ambiance of this hotel is amazing specially the people around you all people are very helpful and good vibrant!Antonette Peters
Developer Response
We're thrilled to hear that you had an amazing experience at our hotel! Your kind words about our staff and ambiance mean the world to us. Thank you for sharing your feedback. Priscila Conte Digital Guest ExperienceFreezes
It’s like the app keep freezing I can’t make a reservationcg96!
Developer Response
We appreciate your feedback and apologize for any inconvenience. Rest assured, our team is dedicated to improving the user experience. Upon your arrival, our front desk staff will be ready to assist you. Thank you for bringing this to our attention. Clearing your cache and cookies may also help optimize your experience. Best RegardsStopped working after trying to check in
As it is the check in process is cumbersome that I have no desire to repeat it after the app crashed and not opening again. Amatures night at Bahia principedisappointed jsjs
Developer Response
We value your feedback and apologize for the inconvenience you experienced during the check-in process. We're constantly working to enhance user experience and stability. Our front desk team will assist you upon arrival. Thank you for bringing this to our attention.Account
The app wouldn’t allow me to create an account.. I deleted and reinstalled and still nth and I found that a little frustrated cause my stay time was short and I wanted to check in and book my restaurant ahead of time..nortae
Developer Response
Thank you for your feedback. You can select your room and dinner preferences during online check-in up to 10 days before arrival. In the meantime, please feel free to reach out to our support team for assistance or our front desk team will assist you upon arrival. Regards.Beautiful location, kinks in service
App is not well-developed; confusing. Map is useless. Click on map to enlarge, and you cannot see the whole map. Poor execution.Emacelia
Developer Response
Thank you for sharing your feedback about our app. We apologize for any inconvenience you experienced and appreciate your insights. Rest assured, we're continuously working to improve our app for a better user experience. Your comments will help us in our efforts to enhance our services.Blue screen of nothing
The app needs a serious overhaul. It is useless until you are on resort wifi and then 98% of the time the loading blue page freezes … The content is below par, basic information is not available … menus, ordering for food truck, hours — blank pagesMY24603
Developer Response
We appreciate you taking the time to provide feedback on our app. Your comments are valuable to us, and we apologize for the inconvenience you experienced. Rest assured, we're actively working on improvements to enhance functionality and provide better access to essential information. Thank you for bringing these issues to our attention, and we're committed to delivering a more seamless experience in the future. Priscila Conte Digital Guest ExperienceApp ehh
The app is slow, hope hotel is good!Carlitosjr23
Developer Response
Thank you for sharing your feedback regarding our app. We understand the importance of a smooth user experience and apologize for any inconvenience caused by its performance. Rest assured, we are continuously working to optimize the app to ensure a faster and more reliable experience for our guests. We hope your stay at the hotel exceeds your expectations, and we appreciate your patience and understanding.The app is absolute trash
Resort is great, their app is absolute trash doesn’t work wellzalkota77657
Developer Response
We appreciate your feedback on both your positive experience at the resort and your concerns regarding our app. We apologize for any inconvenience the app may have caused during your stay. Rest assured, we are actively working on improving its functionality to better meet the needs of our guests. Thank you for bringing this to our attention, and we hope to welcome you back for another great stay at the resort.Beautiful and relaxing
Wonderful place to spend a few days relaxing. Clean, extremely friendly staff, and good food and drinks.ellie3327
Developer Response
Thank you for sharing your experience! We're thrilled to hear that you had a wonderful time relaxing at our hotel. We appreciate your kind words about our cleanliness, friendly staff, and delicious food and drinks. We hope to welcome you back for another relaxing stay soon. Priscila Conte Digital Guest Experience
