Leave a Review Bahia Principe Hotels
Restaurant
Map of restaurants would nice. A friendly version. Like the one bill board behind the fish market turn aroundbicksta
Developer Response
Thank you for your suggestion! We appreciate your feedback and will consider adding a friendly map of restaurants in future updates. Stay tuned for more improvements! Priscila Conte Digital Guest ExperienceApp
Every morning I need to delete the app and start again. Some weird glitch I guess. But when it’s working is very helpful and informative.
Dr. Joely AustinWalking-RN
Developer Response
Dear Dr Joely Austin, Thank you for your feedback and patience. We're sorry for the inconvenience of having to reinstall the app every morning. Please try clearing your cache and cookies, which may help resolve this issue. We are actively working on an update to address this glitch soon. Priscila Conte Digital Guest ExperienceBest stay ever
Coming to this resort is the best decision I have ever made. I have been treated like family by every employee I have come across. Dorka and luis at the lobby bar are both wonderful and have great energy. Jose, Pablo, Louis, Pablo, Francisco, Juan, and more have all treated us amazingly and gotten us everything we asked for even while balancing so many other people. The employee that stood out the most though, is Edgar holleday at the lobby bar. Great energy and calls me and my friends family. Best person I have possibly ever met. If nothing else we would come back only for Edgar.Show less-ya boio
Developer Response
Thank you so much for your heartfelt review! We are delighted to hear that our staff, especially Edgar, made your stay memorable and enjoyable. Your kind words will be shared with the team, and they will be thrilled to know they made such a positive impact. We look forward to welcoming you back soon! Priscila Conte Digital Guest ExperienceMr holiday
The app is very glitchy when trying to check in. You have to play around with the drop down boxes when trying to select an opinion. A La carte shows full after booking first meal at Mexican and Asia restaurants but able to book 2 at Italian.Holiday man 101
Developer Response
Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with the app's glitchiness during check-in and booking a la carte restaurants. We are actively working on improvements to resolve these issues. In the meantime, please try clearing your app's cache and cookies as this may help improve performance. Your feedback helps us improve our services. Priscila Conte Digital Guest ExperienceDoes not work
This app is the worst and rarely works. After days of complaining I can finally access two of the three rooms I booked. So much for dinner reservations for the third room… also the app does not allow me to set my room preferences not select a room.jojobeanbop
Developer Response
Thank you for sharing your feedback, and we're sorry for the inconvenience you've experienced. Please note that although you may have multiple rooms booked, our app only permits you to add one room per stay, which is yours. In case you face any difficulties while reserving a restaurant for more than one room, feel free to contact the hotel directly via email or make a reservation at our front desk upon arrival. We are actively working on updates to improve functionality and address these bugs. We appreciate your patience as we enhance the app. Priscila Conte Digital Guest ExperienceEasy
Convenient and easy to manage keeps up with my reservationsSugarfoof
Developer Response
Thank you for your positive feedback! We're glad to hear that you find our app convenient and easy to manage. We continually strive to improve and update the app for a better user experience. If you ever encounter issues, try clearing your cache and cookies. We appreciate your support! Priscila Conte Digital Guest ExperienceNeeds Improvement
This app accomplishes what it needs to on the resorts, BUT due to spotty WiFi and poor optimization requires frequent uninstallation and reinstallation to work. Here are my recommendations to the dev team:
-If I have checked in and logged in, to save performance, just automatically go to my stay so I can make reservations and check activities rather than booking at other resorts. I get the marketing behind this, but if I’m at one of the resorts, save the load time by going to the “my stay” page.
-The map could be better. The google maps integration has some benefits, but an interactive or simple PDF could get what you want more performantly. Could have them personalized based on the what room you are in with variations of “your room” marked on the pdf version.
-QR codes for menus should automatically take you to the menu or pdf, not send you to a web page to all menus and find the dropdown that opened for the restaurant you want. Also, just put English and Spanish versions on the same page. Too many different variations.Show lessjssjhrsksuakaofbfn
Developer Response
Thank you for your detailed feedback! We appreciate your suggestions and will share them with our development team for future updates. We're continually working to enhance the app's functionality and user experience. Priscila Conte Digital Guest ExperienceBooking number
I booked through a travel agent and it was a little difficult to find my booking number. But once I was able to check in it was great! Pro tip if you need to add another room to you dinner reservations book at the same time and when you arrive tell them you are together. I got that from another traveler and I was able to book 2 rooms for the same times. I was told trying to add a room to your reservation doesn’t always work. So I did not try it.Show lessLucky bucky fronhtown
Developer Response
Thank you for your review and helpful tips! We're glad you had a great experience once you checked in. To avoid future issues, ensure your booking details are readily available and try clearing your cache and cookies for smoother app performance. We appreciate your feedback and will consider it for future updates. Priscila Conte Digital Guest ExperienceApp. Review after update
The app is not friendly use. No directions provided on the map suggestions: add the current location of the user on the map and guidance to the destination.
As for the restaurants, add more more details about the restaurant location. Also, add the hours of the restaurant.
ThanksDerrickD~
Developer Response
Thank you for your valuable feedback! We apologize for the inconvenience you're facing. Our team is working on updates to improve user experience, including adding current location and detailed restaurant information. Meanwhile, please clear your cache and cookies to ensure optimal performance. We appreciate your patience and suggestions! Priscila Conte Digital Guest ExperienceApp is functionally useless
After downloading, you can check in and use the app as normal, but after this, if you try to open and use the app again the only way for any of your details to load is to delete, redownload and start over again. Wouldn’t even be an issue if the app wasn’t the only way to access many important featuresShow lessBobafett913
Developer Response
Thank you for your feedback! We're sorry to hear about the issues you're experiencing. We are working on updates to resolve these problems. Meanwhile, please try clearing your cache and cookies to see if it helps. For any further assistance regarding your reservation, you may contact the hotel directly. Your patience is greatly appreciated! Priscila Conte Digital Guest Experience
