Leave a Review Red Robin Ordering
Order by voice system
The last time I ordered over the phone I realized I was being handled by an automated system. I spoke what I wanted, answered simple questions, and the system walked me through the entire process including payment. I was completely impressed with how easy it was and the accuracy of the order. A+ rating.Show lessGlenn625
Developer Response
We appreciate you! Thanks for using and reviewing the app. We’re continually making enhancements and improving on features to make it easier than ever to enjoy Red Robin wherever you are. Yummm.Great app!
App is great! Customizations we’re easy to find and make, good pictures of the menu items. Only thing that would make it better is if we could use Apple Pay!Scooter TU
Stuck in a loop
The password that I use to login to Red Robin’s website in my browser does not work in the app. It tells to to reset my password due to security enhancements. I do so (in the app) and it still won’t let me in. I see that people have been complaining about for at least months. Clicking on support just takes me to the login page. Oh well, at least I can log in using a browser.Show lesslittleblackdogs
Logging in as a member makes ordering easier
When I use the app, it remembers where I ordered from and what my last orders were. This makes ordering items so easy!Seibertai
Ok but
App is clean and very easy to use but when I placed a to go order I clicked a further location for someone to pick it up but when it placed it and clicked submit it changed to my nearest location without telling me so the person who was picking it up had to do a further drive than what was originally needed. Besides that it worked fine.Show lesslukeI22
My fave restaurant and app
Not only is the app super easy to use, but it reminds you of offers you’re able to use and each order is incredibly accurate. I order from them often because of this!angietangieee
Terrible app
Worst restaurant app I’ve ever used. Forced me to login with my web password, which I didn’t have. Password reset sends you to a website that’s not at the RedRobin domain so safari generated password isn’t saved in keychain to use in the app. So you get to do that twice.
Once logged in my nearby Red Robin is listed, but only with a phone number. No online order button even though they take togo orders. No problem, I’ll just call in but I need a menu. No menu available for a call in only location. So I pick a different location that has a online orders button. I walk around asking my kids to give me their orders and entering a fuse order I can read off on the phone. Now to call them but wait, once I start an order there is no way to switch locations.
Finally I just Google it and when I cell I get a robotic order taker. I start reading off my order but she doesn’t know what a Rookie Magic is or let me customize anything. She offers to switch me to a real person and I gladly accept. I get transferred back into their call tree asking me what I want. Where is my order now? I don’t know, I just hang up and go to Chilis.
What ever happened to Red Robin? Does the C suite no longer care about service at all?Show lessValue_Arb
Developer Response
Oof. We don’t like hearing that. we’d love to discuss this in more detail with you. Please emailGuestRelations@RedRobin.comorcall us at877-733-6543so that we can speak to you about your experience.Worked good
This is my first time using the Red Robin app and it was straight forward, easy to navigate, and I liked the customization. I would have given it five stars had it had built in Apple Pay or PayPal options lie all my other apps.rolnthdr
Hats off to the App designer!
Finally!! A food app that accounts for EVERYTHING in a special order!! And SO organized and easy to navigate! Love it! SO helpful for those of us with dietary restrictions and needs! This app developer needs to show other restaurants how to make a user friendly app that can cater to almost anything when ordering!!Show lessBhaktiHouseBand
Developer Response
We appreciate you! Thanks for using and reviewing the app. We’re continually making enhancements and improving on features to make it easier than ever to enjoy Red Robin wherever you are. Yummm.Prefer this app over other delivery apps
I’ll start by saying I love Robins and never had an issue using the app. The biggest tip I have is the prices are usually lower using this app over the popular third party delivery apps. I usually compare prices before ordering (why spend more if you don’t have to?) and some are almost 15$ over the Robins price and that’s not including the fees at check out.Show lessCandyLandCrunch
Developer Response
We appreciate you! Thanks for using and reviewing the app. We’re continually making enhancements and improving on features to make it easier than ever to enjoy Red Robin wherever you are. Yummm.
