Leave a Review Red Robin Ordering
Horrific, error-ridden service
The app itself is fine. The service from our local Red Robin was beyond awful. After checking in, we waited half an hour for our food to be delivered to the car but nothing. I went in. It was sitting there, and the food was cold. When we got back home, there were multiple mistakes in the order and one missing item. Called the manager, who promised to credit my card. That was a lie.Show lessXyz4k37
App is horrible
Used the reward, but was still charged the full amount. The store gave me a receipt for the lower amount, but I was still charged full price. Did the contact us option on the app. Received a request for copies of my receipt-I sent it and silence for over a week. Reached out to them again and they gave me credit on the app—which I will never use again. Also, the order was wrong as the app did not recognize items I didn’t want on the sandwich. Deleting the app.Show lessLgvde
Don’t use this if you have rewards
I can’t get this app to include my rewards when checking out. It says I have them available but will not adjust the price. Otherwise it’s easy to use.Eastonfamily
Easier than the website
I’ve been hoping for an app and this did not disappoint. Easier to order than on the website. Good job!emoothart
Terrible Allergen Feature
It won’t let me order a mix of gluten free and non gluten free options. I either set it to order all gluten free or I set it for all non-allergen. It might be of interest to the makers of the app that often times all family members don’t share one allergy across the board. I have no interest in eating gluten free options, but I have a relative that is celiac and must eat this way or end up in the hospital. Maybe fix your allergy notification options as your current system is awful and makes this app completely useless to us.Show lessrenthead824
Developer Response
Great suggestion! This is just the beginning for the Red Robin ordering app. We are continually working on new features to make it easier than ever to order Yummm® and earn Red Robin Royalty® rewards. Keep an eye out for updates.20% Built-in Tip!? Smh
This app is sooo long overdue. But such a let down. I have no idea why it is rated so well as it has as many navigation issues as the website. Menus aren’t complete or consistent across locations (and it’s extensive and not just “supply issues”). And to top it off, our order came with a 20% built-in tip that we couldn’t override. I usually tip on takeout, but tips are based on good service…20% required tip for takeout service is ridiculous!!! Pay your people more and up the menu prices, don’t put in mandatory tipping.Show lessJasonL399
Developer Response
Sorry for your frustration. We certainly don’t want to force a tip for anyone which is why there is a custom tip field along with percentage options to make it easy to tip what you wish. We hope this helps for the next time you order. Regarding your meal, we’d love to discuss this in more detail with you. Please email GuestRelations@RedRobin.com or call us at 877-733-6543 so that we can speak to you about your experience.Happy there is finally an app
Super excited to start using the app, except I couldn’t. Tried to check out and got a very generic error message. Only after trying the prior way of ordering online that it told me it couldn’t connect to the restaurant to place the order. Will try again another time.TheTimmm
Red Robin experience
The customer service is always excellent!!!! The servers as all so friendly and helpful. Food is tops!!! Thanks you for making our eating experience an excellent one. Please stay safe during this awful pandemic. Thanks so much. The Groves FamilyGroves3
Nothing but Troubles
This is the most annoying app. It wouldn’t let me find/choose a location, even after putting in the exact address. (I enabled location and it still didn’t work. Wouldn’t find any locations.) Tried it on the computer and it wasn’t any better. Too many glitches to make this useful. Waste of time! Go back to the drawing board. Used to use their app all the time.Show lessIn.Like.Flynn
Needs Apple pay support
Great app and I like that you guys finally decided to get an app after all these years. Had no issues creating an account and logging in.
I’d give it five stars if you added Apple Pay support. Not everyone wants to save their card info on the app.Cmg-2090
