Leave a Review Lumi
Great service and wonderful stylists
The Lumi team really knows what they’re doing. My stylist worked closely with me to understand my preferences, and the results were fantastic. I can’t wait to see what outfits I get next!Cassondra Harkins
Developer Response
Dear Valued Customer! It’s wonderful to hear that your stylist took the time to understand your preferences and delivered fantastic results! We’re excited for you to see what’s next. Thanks for your great feedback!Lumi made fashion easy for me
I’m not very good at picking out clothes, but Lumi has been a life-saver. My stylist chose outfits that I would never have thought of, and I love them all. The app is so easy to use, too!Lekisha Stanley
Developer Response
Dear Valued Customer! Thank you for the wonderful feedback! We're thrilled to hear that Lumi has made picking out clothes easier and more enjoyable for you. If you ever need more outfit ideas or assistance, we're here to help!Scam - don’t waste your money
The app and supplementary materials are poor quality and not worth the $. Customer service is more interested in being right versus doing the right thing for customers not satisfied with this misleading purchase.LLAMA11112
Developer Response
Dear Valued Customer! We’re sorry to hear that you’re not satisfied with the quality of the app and supplementary materials. We strive to offer valuable services and appreciate your feedback. Our goal is to ensure customer satisfaction, and we regret if our customer service did not meet your expectations. Please reach out to us directly at customer.care@lumi.place so we can address your concerns and work towards a resolution. Your feedback is important to us, and we’re committed to improving our services.Awful, scam, all bots.
The clothes they eventually let you look at (1 outfit at a time once you’ve had a painfully slow ‘conversation’ with a bot) could be bought on the high street for less money.
Their app has many pop ups that charge you immediately, despite their money back policy stating they require express acceptance from the user to charge you for anything - some pop ups you can’t even get out of.
Their customer ‘service’ is all bots and they will just flat out refuse to do anything to help you at all, even though their app doesn’t follow their own policy.
Absolute scam, just avoid like the plague 🙄Show lessNatalieWedPlanner
Developer Response
Dear Valued Customer! We’re really sorry to hear about your experience and the frustration you’ve faced. We understand that waiting for responses and dealing with pop-ups can be frustrating. Please know that our stylists are real people dedicated to providing you with personalized outfits. If one look isn’t enough, we offer additional options such as Capsule Wardrobes, Special Event Looks, and Look Reviews to help meet your styling needs. We’re committed to improving our service and appreciate your feedback. If you have any further concerns or need assistance, please let us know at customer.care@lumi.place.Waste of money - but they have good marketing
I don’t understand how stylists can make clothing recommendations without ever seeing what I look like. They have no idea what colors look good on me. They have no idea what styles would look good on my body shape. All of the conversation that I had with the initial stylist felt very ChatGPT like. If I just wanted to browse clothes on H&M‘s website, I could have done that myself.
The best part about this app is your marketing department. Your advertising made this sound like it was a very unique and exciting idea. I was super excited to pay the subscription price to meet an actual stylist who would give me genuine recommendations. The “monthly session“ is nothing more than a chat via text through the app which feels like you are conversing with ChatGPT. It’s not a phone call, or a FaceTime video for the stylist to see what you actually look like. You are chatting with a bot.
My negative review has nothing to do with the price, because I was extremely willing to pay it. So they got me for the first month and yes, it was a waste of money, but I’m not upset about it.
If you are able to search up a specific style on Pinterest and get many pins displayed to you with outfit ideas, that is exactly what this app will do. But you can do it for free on Pinterest. If you have absolutely zero idea how to Google or search on Pinterest, then sure, you can give this a try and waste your money.Show lessL1lLoCo11
Developer Response
Dear Valued Customer! Thank you for sharing your feedback. We understand your concerns about how our stylists can make recommendations without seeing you in person. We want to clarify that our stylists are real people who work hard to understand your preferences and style needs through detailed conversations. While our sessions are conducted via chat, our stylists use the information you provide about your body shape, color preferences, and lifestyle to curate personalized recommendations. We appreciate your feedback and will use it to improve our service. If you have any specific concerns or would like to discuss your experience further, please reach out to our customer support team at customer.care@lumi.place. We’re here to help and ensure you get the best experience possible.This is a scam
This is a scam, you have to answer series of question, need to subscribe first to continue but once subscribed you can’t cancel the first subscription. Avoid this app if you are just exploring unless willing to loose money while trying.BituinRegina
Developer Response
Dear Valued Customer! Thank you for taking the time to provide feedback on Lumi. We appreciate your input and are committed to addressing any concerns you may have. We understand that you have encountered some issues and would like to assist you in resolving them: 1. Ensure that you are using the correct login credentials associated with your account. 2. You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. Should you require further assistance or encounter difficulties with the above steps, our support team is here to help. You can reach out to our dedicated support staff by email customer.care@lumi.place. Our team will promptly assist you in resolving your case. We value your feedback and are committed to providing a seamless experience for all our users. Your satisfaction is our priority, and we are dedicated to ensuring that your concerns are addressed promptly and effectively.Fun
Lumi has made fashion fun again! My stylist, Sarah, is fantastic at suggesting new styles and pushing me outside my comfort zone. It's been a great way to discover new looks I love. The best part is feeling confident and empowered in the clothes I wear. Plus, it's like a monthly surprise box - I always look forward to seeing what outfit Sarah picks out for me!Show lessТатьяна Долгунqpbb
Developer Response
Dear Valued Customer! We’re thrilled to hear that Sarah has made fashion fun for you again! It’s wonderful to know she’s helping you explore new styles and boosting your confidence. The monthly surprise aspect sounds like such a delightful perk. Thank you for sharing your experience—here’s to many more stylish surprises ahead! 🌟👗🎁love shopping
I was hesitant about online styling services, but Lumi surprised me! My stylist, Olivia really took the time to understand my preferences and curated outfits that reflect my style. While a couple of pieces weren't quite my taste, the overall quality of the clothes is excellent. I love the versatility of the outfits and can easily mix and match pieces. The return process is also super easy.Show lessДмитрий Бочарово
Developer Response
Dear Valued Customer! We're so glad to hear that Olivia was able to understand your preferences and curate outfits that reflect your style! We appreciate your feedback on the pieces and are happy to know that you find the quality and versatility of the outfits to be excellent. It’s great to hear that the return process was straightforward for you as well. Thank you for giving Lumi a try and sharing your experience! 🌟👗A scam
I tried to cancel but was only able to cancel on going subscription. Every part of this company is a money pit. I signed up for an outfit but that is not included in signup. Do not sign up.Gloriamcl
Developer Response
Dear Valued Customer! We’re sorry to hear about your experience. We aim to make our cancellation process as straightforward as possible, and it’s concerning to hear that you encountered difficulties. We understand that you have encountered some issues and would like to assist you in resolving them: 1. Ensure that you are using the correct login credentials associated with your account. 2. You have the option to cancel the subscription through your account settings. Navigate to the subscription section, where you should find options to manage your subscription. Follow the prompts to complete the cancellation process. We appreciate your feedback and would like to understand more about your situation. Please contact us directly at customer.care@lumi.place so we can address your concerns and assist you further.SCAM!!! DON’T WASTE YOUR MONEY!!!
When asked for a refund after finding out what a scam it is (within 12 hour window of purchase) they did not approve this. This product is not worth the money, you can find the same info on a google search from various articles/blogs! When purchasing it states a 30 day money back guarantee, but does not detail their exclusions!!! This was their reply: Regarding your refund request, I completely understand how you feel. However, our money-back policy has guidelines, which, unfortunately, don’t cover personal or financial reasons: Personal reasons (you don’t like the product, it did not meet your expectations, etc.); Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc).Show lessJenna768
Developer Response
Dear Valued Customer! We’re sorry to hear about your frustration. Our goal is to provide clear information about our policies and services, and it’s concerning that you feel misled. We understand your disappointment regarding the refund process and will take your feedback seriously as we strive to improve our transparency and customer support. If you have any further concerns or would like to resolve the issue, please don’t hesitate to contact us directly at customer.care@lumi.place or please update the review with your full name or email address. We will be glad to help you and solve to make your experience better.
