Leave a Review Lumi
Scam
Pay to pay more. Misleading and unhelpful.Khatie
Developer Response
Dear Valued Customer! We apologize for the confusion and frustration you’ve experienced. It’s never our intention to mislead or cause inconvenience. We understand how important clarity and transparency are when it comes to charges and services. Please contact our support team at customer.care@lumi.place with your details so we can address this issue directly and work towards a resolution. Your feedback is valuable in helping us improve our service.Scam
I want my money back! The advertisement is extremely misleading you have to pay extra for each service. Every time you try to cancel, they offer a lower rate which I find repulsive because they should just offer that to begin with.
I thought I would be getting outfit suggestions and have some options to look at, but nope, they make you schedule an appointment with zero availability unless you want to talk to someone at 11:00 pm at night. There are no appointments at reasonable times and I don’t feel like talking with someone I don’t know so late at night.
The layout of the app is confusing. I don’t want anything to do with it. I want a refund. I am livid.Show lessElvenPeach
Developer Response
Dear Valued Customer! We’re sorry to hear about your experience and understand your frustration. It’s important to us that our users have a positive experience, and we regret that we didn’t meet your expectations. Please contact our customer support team directly at customer.care@lumi.place to address any concerns regarding the advertisement, service fees, and appointment scheduling. Our team is dedicated to resolving issues and will assist you promptly. Thank you for your feedback, and we appreciate the opportunity to make things right.It’s not a scam
Yes, in a moment of weakness I decided I wanted to hire a stylist. I’ve never done it so I thought, this is pretty reasonable. I was willing to lose about $60 to give this a try. After all, an in-person stylist could cost way more. I was pleasantly surprised. As I’m older now, my shape has changed. I wasn’t sure what would work for me. If you have an idea going in with some online images, the stylist will provide a selection within your price range. You don’t need to buy what they offer (the clothes offered were from H&M), but you can see what could work for you. Don’t expect this service for free, but it’s not a scam.Show lessTequilaMonkey
Developer Response
Dear Valued Customer! Thank you for sharing your experience! It’s great to hear that you were pleasantly surprised by the stylist service and found it valuable. It’s true that personal styling can be a game-changer, especially when adapting to changes in body shape. We are glad to know that you found the selection helpful and within your price range, even though you didn’t feel pressured to buy. Your feedback is helpful for others considering the service. Thanks for taking the time to share your thoughts!Great experience
Juls was very helpful, highly recommend this app and Juls in particular!svitlana0881
Developer Response
Dear Valued Customer! Thank you for recommending our app and for your kind words about Juls! We're thrilled to hear that you had such a positive experience with her. Happy shopping, and may your fashion journey continue to be filled with fun and colorful discoveries!Paid and downloaded
The answers to the questions mustn’t mean much. Was very confusing to navigate and was asked for more money for another service of some kind. This is a consultation with a stylist you have to book and probably buy clothes from. Not a recommended outfit suggestion app. Have to wait till the consultation by the looks. This wasn’t what it looked like when paid and downloaded. Bit of a drama scam I feel to get a consultation with a person rather than an app you can work with straight away. I’ve seen better apps on my daughters phone so will chase that up instead.Show lessPaige age 5
Developer Response
Dear Valued Customer! Thank you for giving our app a chance! We apologize for any confusion or inconvenience you encountered with our service. Our aim is to provide a seamless and straightforward experience, and we regret that this was not the case for you. It sounds like there may have been some misunderstandings about our service offerings, and we would like to clarify and address any concerns you have. Please reach out to our customer support team at customer.care@lumi.place so we can assist you further and ensure that any issues are resolved promptly. We aim to enhance your experience and ensure that you receive the absolute best service.Thieves
They took my money and told me that I would be receiving a curated wardrobe within x amount of time. Because I was just trying it out. I went ahead and canceled any future payments so I can see whether or not I like it. Something very common and the subscription world. While canceling, it does not tell you that any services you previously paid for will not be provided. So to my surprise when I never received my season capsule, Customer Service told me that because my account was not “active” even though it said my month was over August 3rd, and there’s a no money back policy, essentially they took my money without providing the services I paid for without warning me that canceling Wood omit them from doing their job. I never write reviews, but this really p’ed me off. When people pay for services and you don’t provide it, when the terms and conditions are, the front of the excuses made to not give people what they paid for, that makes you a thief. Do not trust this company with your money. Customer Service told me I needed an active account in order to receive what I paid for, so when I went to go activate my account they took out another month and wouldn’t refund that amount. I highly doubt I’ll ever see anything from this company come my way. I will be calling my bank and disputing any transactions. If I do not receive at least one of the services I paid for on the two months they took from me.Show lesssasha neust
Developer Response
We are committed to resolving this matter to your satisfaction. Our customer support team is available at customer.care@lumi.place to assist you with any further questions or concerns you may have. We want to make things right for you and correct this unfortunate experience. It would be highly appreciated if you could contact us at your earliest convenience.Inaccessible/Scam
You start by answering questions about your age, style, etc then sign up for an introductory & reduced fee, which all seems standard EXCEPT when you attempt to log into the app, it’s not possible. I tried “forgot your password” option and no email was generated to allow a reset. I emailed customer care, a lovely AI image in their email, who responded with two links that brought me back to my original problem. This time, when I requested the email password reset, it indicated no such email existed. I responded to customer service stating I don’t wish to continue, cancel my subscription and credit me the initial amount paid. Their response was “your situation does not meet the guidelines for a full refund” and they’ll give me half.
To not recover the entirety of the money paid for a service I did not receive seems completely fraudulent. The inaccessibility of their platform is likely intentional, considering I don’t appear to be the only one who’s experienced this issue.Show lessMissMJ77
Developer Response
Dear Valued Customer! We are sorry to hear about the frustrating experience you've had. Your feedback is valuable and we're committed to improving our service. We understand how disappointing it is to not receive the service you paid for. Please email us at customer.care@lumi.place with your details, and we'll do our best to resolve this issue and make things right for you. Thank you for bringing this to our attention.Very disappointing
I joined and had a pretty good session with the stylist but that was it. My order was entered incorrectly and after SEVERAL emails, including one in which I forwarded the original email confirmation from the stylist about the specific clothing from my order, the “customer care” specialist - Lily - if that is actually her name - INSISTS that what they ordered was what I paid for. I have also requested several times to speak with or contact a manager or supervisor to address my issue but that request has been ignored.
I’m extremely frustrated and intend to cancel my subscription and request a refund. I cannot in good conscious recommend this app or this service to anyone. I’ve read quite a few reviews online recently and see that this level of poor and inadequate customer service is common. I wish I had read these reviews before I signed up. Instead I plan to post a poor review in every place that this service is mentioned or advertised to keep others from having to deal with the type of experience that I have had here.Show lessBopeep98
Developer Response
Dear Valued Customer! We sincerely apologize for the issues you've encountered with your order and the subsequent customer service experience. Your frustration is understandable, and we regret that our service did not meet your expectations. We are committed to resolving this matter for you. Please provide your order details at customer.care@lumi.place, and we will escalate this issue to ensure it is addressed promptly. Your feedback is invaluable, and we are taking steps to improve our processes and customer support. Thank you for bringing this to our attention.SCAM ALERT
I thought I’d do a free trial, really hoping to like it - but you had to pay extra to see anything. I thought I’d try one extra at a small cost but it didn’t seem to help. I cancelled so it wouldn’t start charging for subscription… then got charged. Apparently the extra amounted to a whole separate subscription at the full amount, and it wasn’t cancelled (or obvious when cancelling the original). They refuse to refund.Show lesskeryn woodd
Developer Response
Dear Valued Customer! Thank you for being interested in our app and giving it a try! We regret to hear about the misunderstanding you faced. We're sorry to hear about your experience. Please contact our support team at customer.care@lumi.place directly to discuss your issue further. We value our customers and want to resolve this for you.First time with app - seems promising
I’ve been a Stitch Fix customer for years. Despite their advertising that you get a personal stylist, I never felt one time like there was a human on the other side of the app. Today I had my first consultation and was able to provide feedback on what I liked and did not like about the suggestions made to me.I felt that the person helping me, Phoebe, was actually listening to my concerns and preferences and made adjustments accordingly. The prices of the items she suggested seemed reasonable. My only issue was the amount of time it took to get responses back. My guess is that she is trying to answer multiple accounts at the same time. Therefore, it took an hour for my first consultation, and we only did one revision on the outfit.Show lessHerRoyalHignessAngela
Developer Response
Dear Valued Customer! Thank you for your feedback! We're glad to hear that you felt listened to and that Phoebe was attentive to your concerns and preferences. We apologize for the delay in response times; we are working on improving this to ensure a more efficient experience for our customers. We appreciate your patience and look forward to providing even better service in the future.
