Leave a Review Lumi
App is worse than a pyramid scheme..
I have revised this now that I looked closer in the app. The stylist feature is $50 PER MONTH!! This means the “subscribtion” is to scroll through an app that does nothing unless you pay more. So yes, the advisors are great but you could spend that money with a personal shopper with the same results.
I think the amount they charge you is ridiculous, and that’s even with the half price I got however the advisors are great. I picked the monthly outfit, and although the sessions are supposed to be just a certain amount of time they work with you until they find an outfit that you actually like. My complaint is if you want to do anything in the app, you have to spend more money; so basically the price for the app is more than deceitful, and the initial subscription gets you nothing but the ability to scroll through things that cost more money. Lana was my second stylist. She was fabulous. My first stylist never finished my outfit so I can’t even see it.
I won’t resubscribe, I got the 6 months for half so there is no point for asking Apple to refund, but if I had paid full price I would be complaining to Apple.Show lessLnnnb
Developer Response
Dear Valued Customer! Thank you for the thorough feedback. We are continually working on improving our app and your feedback is a great help for future development. It’s our disappointment to hear about your frustration. Our goal at Lumi is to provide a personalized and enjoyable shopping experience, and it's disheartening to hear that you didn't find the value you were looking for. Regarding the subscription model, we understand your concern. The monthly fee for access to a personal stylist includes various services beyond just outfit selection, such as personalized style recommendations, trend insights, and ongoing fashion advice tailored to your preferences. We strive to offer a comprehensive styling experience that goes beyond what you might find with a traditional personal shopper. We welcome you to contact our support team at customer.care@lumi.place so that they can advise you on how you can benefit from our service. We are also glad to hear that you had a positive experience with Lana. Your satisfaction is important to us, and we're always looking for ways to improve our services. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to help.Poor customer service / product offering
Not a fit for those outside of America. There isn’t value for money as you are not able to properly use the product and it doesn’t fit under their “money back guarantee”. The suggestions are for brands not in Australia, the time zones to meet with a consultant don’t line up and be carful if you are just signing in for a trial before purchasing because it’s not an easy process to unsubscribe (can’t do it via apple) so if you miss the date you’ve got to unsubscribe, they won’t refund as also not in their policy, which makes me wonder if this is just where they are getting their money from.Show lessD&JFlynn
Developer Response
Dear Valued Customer! Thank you for reaching out! We're sorry for the misunderstanding. We apologize for any inconvenience you experienced. We strive to provide a valuable service to all our users, regardless of location. Your feedback is valuable to us, and we'll work to improve our service and accessibility for users outside of the United States. If you have any further concerns or need assistance, please don't hesitate to reach out to our support team at customer.care@lumi.place. We're here to help! We wish you and your loved ones all the best.MISLEADING
I cancelled my trial period but got charged a subscription fee afterward of $110. I emailed multiple times to cancel. No replies. There is no customer support. Tried to cancel the subscription service in APP but there it just shows a constant technical error so can never cancel. Save your money. Do not trial this. DODGYShow lessBettina_pd
Developer Response
Dear Valued Customer! We are sorry to hear about your frustrating experience. It's completely unacceptable to be charged for a subscription after canceling your trial and not being able to reach customer support for assistance. If you could provide more details about the specific fees you encountered or any confusion you experienced, we'd like to investigate and address this matter promptly. Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter at customer.care@lumi.place🙌Scam - please don’t fall for it like I did
Please take this warning: it's a scam. Despite numerous attempts to reach out to the owner or customer support using the provided email in the app, they persist in deducting $90 Australian dollars from my account. I've repeatedly tried to cancel my subscription after the two-week trial period because I found the app confusing and unsatisfactory, but there seems to be no way to cancel it. Every time I try, an error message pops up, asking me to try again later. Essentially, it's impossible to cancel, and they keep debiting money from my account. I had to resort to canceling my card to prevent further deductions. It's disheartening that such scams exist, taking advantage of people and their hard-earned money. Losing $90 a week is a significant amount, especially in the current economic climate where many are struggling financially.Show less7LAC7
Developer Response
Dear Valued Customer! Thank you for giving our app a chance! We are truly sorry to hear about your experience and the frustration it has caused. This is not the level of service we strive to provide, and we deeply regret any inconvenience or hardship it has caused you. Rest assured, we take your feedback seriously and are actively investigating the issue to ensure a prompt resolution via customer.care@lumi.place email. Your warning will be taken into account as we work to improve our processes and prevent similar situations in the future. Thank you for bringing this to our attention, and we apologize for any distress caused.My first stylist session
I really didn’t know what I was thinking this morning while scrolling on Facebook. Then I saw an ad about updating my wardrobe and looking my best for my age- well yeah I want to do that! So I went for it, why not… I’ll just close out if it’s not for me. But then they had me really thinking about myself and answering questions and before I knew it I was scheduled with a stylist. Sam was great! She picked out an outfit that was spot on for my employment but can still go out with my husband for dinner afterwards and feel good about myself. She was even able to modify the shoes she picked out because I didn’t like them. I stand 10 hours a day and needed comfortable shoes(tennis shoes) while dressed business casual. Honestly I thought was going to be talking to an AI and this was going to be a waste of time- but Sam was quick and understood exactly what I needed and was looking for. She found me the cutest pair of shoes! I’m kinda excited about getting this outfit- I will update this review after it’s delivered!! Oh yeah- the best part was it didn’t cost a lot of $$ to try it.Show lessNeera's
Developer Response
Dear Valued Customer! It sounds like you had a fantastic experience! We're thrilled to hear that Sam was able to provide you with personalized and helpful assistance, from selecting the perfect outfit for your employment to finding comfortable and stylish shoes that suit your needs. We're delighted that you're excited about your new outfit, and we can't wait for you to receive it! We appreciate your kind words and feedback about your experience with us. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to customer.care@lumi.place. We're here to help make sure you always look and feel your best!Great session
Great service from Mara. She really understood what I needed for my shape and put an outfit together effortlessly.Char & Suzie's Mum
Developer Response
Dear Valued Customer! It's wonderful to hear that you had a great experience with Mara! Understanding your body shape and personal style preferences are essential aspects of providing effective styling services, and we are glad to hear that Mara excelled in both areas. Effortlessly putting together an outfit that suits your needs is a testament to her expertise and dedication to her clients. If you have any more styling needs or if there's anything else we can assist you with, please don't hesitate to reach out at customer.care@lumi.place. We're here to make your fashion experience enjoyable and hassle-free.1st chat with my stylist
Well, I was skeptical about trying another clothing app, but so far I am glad I did. They have made the app easy to navigate and easy to answer questions. The amazing part was my stylist Lana-in our appointment she asked a bunch of questions to actually narrow down what I wanted. She didn’t want to just send me the same stuff she sends everybody else. in about a half an hour maybe 40 minutes she figured out how I wanted to change my style and came up with an outfit that is truly amazing! If this continues, I’m going to be the happiest woman in my town! Lol the other clothing apps don’t really care much about who you are or what style will go with your life. So far Lumi has!! This is actually the first time I’ve ever had a chat with my stylist. Never has my stylist worked this hard to figure me out!! And we chatted immediately the same day that I signed up.
I will keep everybody updated as I get my outfit and do my next appointment with Lana. I’ll let you guys know if they stay amazing or if they don’t. But I think they’re going to.Show lessLjelgin
Developer Response
Dear Valued Customer! It's wonderful to hear about your positive experience with Lumi so far! We're thrilled to know that Lana, your stylist, took the time to understand your preferences and tailor the experience to your needs. We strive to provide personalized service and make the process enjoyable for our customers. We're looking forward to hearing more about your journey with us and hope to continue exceeding your expectations. Thank you for choosing Lumi!Waste of time
After signing up and answering lots and lots of questions you simply get paired with someone on a chat who asks you some more really broad questions who then takes ages to stick a random outfit onto a PDF - the chances of them nailing it are a million to one based on the fact that you haven’t even had a conversation with them and all of their ‘quiz questions’ from sign up seem to have gone nowhere. After two attempts and finding an outfit I quit the chat as it could literally have gone on for days and got nowhere. I paid around $35AUD for this. Absolute BS.Show lessN sparks101
Developer Response
Dear Valued Customer! We're truly sorry to hear about your disappointing experience. Our goal is to provide personalized and helpful styling advice tailored to your preferences, and it's disheartening to hear that we fell short in your case. Your feedback is invaluable to us, and we're committed to improving our services based on customer input. If there's anything specific you'd like to share or if you have any further concerns, please don't hesitate to reach out to our support team at customer.care@lumi.place. We're here to assist you and address any issues you may have encountered.Scam
Like others have said this is a total scam….sadly there was no way to know that until it was too late. I will be reporting to the app store and instagram and calling my bank to block. Makes you lose faith in humanity. :(Ali1000!
Developer Response
Dear Valued Customer! We're truly sorry to hear about your negative experience. It's never our intention to mislead or deceive our users, and we understand your frustration. We value transparency and strive to provide a positive experience for all our customers. If you have any concerns or would like assistance with your account, please reach out to our support team at customer.care@lumi.place, and we'll do our best to help resolve the situation. Your feedback is important to us, and we appreciate you bringing this to our attention.5 stars for customer service
I never got a lot of use from the app; I tried being more fashion-forward, but it just isn’t me, and I no longer wanted to pay for the product with my budget. Anyway, the customer service is AMAZING. I had problems trying to cancel, the app was being fussy, so I quickly emailed. They were prompt, courteous, and though they did their due diligence in trying to get me to reconsider, they ultimately understood and didn’t push or overwhelm me once. It was a very smooth and polite interaction. Props to the customer service, most apps and businesses could learn something from Lumi!Show lessAelata
Developer Response
Dear Valued Customer!Thank you very much for taking the time to share this wonderful feedback🥰 Our primary goal is to astonish. Whether it's through exceptional service, outstanding results, or the overall experience with our product, we are glad to hear that our app met your expectations. Providing a tailored and enjoyable shopping experience is our goal, and we're delighted that we could meet your expectations. We're excited to be part of your fashion experience and look forward to assisting you as you delve deeper into what Lumi has to offer. Happy exploring!
