Leave a Review Lumi
So far so good!
I wasn’t sure what to expect, but so far my experience is the more quizzes you fill out the more tips you read, the better experience you’ll get out of it. The 2 stylists I have had have been very helpful, I definitely get the sense they are real people. The better stylists will truly listen to what you say about your body type, color preferences etc. I always reiterate these things because it seems like you have a different stylist every time. I wish there was an option to schedule with your preferred stylist. Phoebe was great. They will charge you for little quizzes and additional styling sessions, but as someone who works in service I get it. People should be paid for their time & expertise. Idk if I’ll have it long term but I’m very glad I’ve tried it. It’s been helpful!Show lessHeygrace
Developer Response
Dear Valued Customer, We are thankful for your kind words and for sharing your positive experience! We are glad to know that you enjoyed your chat and found our consultant Phoebe open-minded, great, and friendly. Providing a personalized and enjoyable experience is what we aim for at Lumi, and it's great to know that we met your expectations. If there's anything we can do to make your experience more wonderful, let us know at customer.care@lumi.place. Wish you an unforgettable charming fashion journey at Lumi!Does not work
This has all been a horrible waste of time and money. The initial advertisement and functionality felt user friendly and intuitive aAR FIRST, but after you get thru the incredibly long intake form and are forced to pay, then all of a sudden the guidelines are hard to understand and the process to arrange a stylist meeting thru the now harder-to-use app is impossible. Then you’re automatically charged for recurring payments even though you literally never received any services. The app has a ‘manage subscription’ section but there is no option to unsubscribe or cancel, and the only buttons you can press are ones that automatically recharge you for more services. I could see this tricking people into multiple payments per month. There are also ZERO heads up that you’re about to be charged. It’s all very unprofessional and this preys on people who they think won’t notice or think to do anything about monthly subscriptions.Show lessNiro911
Developer Response
Dear Valued Customer! Thank you for letting us know about this situation. We regret to hear of this experience and wish to resolve this as soon as possible for you and other customers experiencing similar inconvenience. We want to sincerely apologize for your negative experience with our product. Firstly, we want to note, that we are working hard to give our customers a comfortable and easy product to use. Also, we have amazing Customer Support who can help to adapt to all processes and arrange a meeting with a stylist. Secondly, we would like to inform you that all charges can be applied after the customer's permission. Thirdly, we have value in providing an opportunity to cancel a subscription at any time by yourself. Please contact our support team to resolve any technical issues with the product or subscription at the customer.care@lumi.place email address. We hope that this situation will be resolved and you will continue enjoying the service. Have a great day!Wish there was a zero star option
I downloaded the app thinking it wasn’t just consultation, but also a store. Turns out, you’re getting this app to pay someone to tell you information on fashion. Fun fact, you get this for free by searches online. No need to pay anyone for that information unless you really want to.
I canceled my subscription while it was still in its trial. In fact, I canceled it the very next day when I realized what the app was really about. Then I noticed I’m being billed for it despite having canceled it before my trial was up. I reach out for customer service and I’m told that they aren’t responsible for issues on my end and I won’t be getting my money back. A lot of people are going to read my review and think, “It’s only $20, what’s the big deal?” The big deal is that I am a single mother, I don’t have a partner or friend bringing in another income. After charging my account, despite my cancellation, they left me with $5. I needed to go to the store for food. I can make what I had in my account stretch enough for a week and a half. I’ve had a lot of practice working on that. So, now I can’t get what I need to feed my kid.
DONT DO IT, it’s an absolute trap.Show lessBeyond Disappointed.1
Developer Response
Dear Valued Customer! Thank you for sharing this feedback! We're sincerely sorry to hear about your experience, and we understand the frustration you're facing. It's truly regrettable that you had this experience with our app. Regarding the subscription cancellation issue, we'd like to clarify that our intention is always to provide a seamless experience for our users. Charges are applied based on the subscription plan chosen, and cancellations made during the trial period prevent future charges. It appears you might not have finished the unsubscribe process entirely. Please know that your feedback is valuable to us, and we're continuously working to improve our services and user experience. We'll do our best to ensure that your concerns are addressed appropriately. Your satisfaction is our priority, and we'll take steps to prevent similar situations in the future. We kindly ask you to send your request to our customer care team at customer.care@lumi.place.Scam!! Charged even though I unsubscribed
If I could give minus 5 stars I would.
I saw this on Instagram and tapped on a whim to try to $0.99 trial. I quickly realised it was not easy to use and that the tiny print said it was $35 USD a month after 3 days. I went to unsubscribe immediately to avoid being charged any more.
There were no instructions how to unsubscribe anywhere, it just said to do it via email, so I immediately sent an email requesting unsubscribe.
After some time had passed I received a reply why I wanted to leave, then after that another reply with a counter offer, which I declined, then finally instructions on how to unsubscribe in their app.
During that time I was charged $35 USD, for the first month, even though I had ordered them to unsubscribe within the first 3 days, in fact, I did it right away.
They should have unsubscribed me immediately, or effective from the date I requested it and not charged me $35 USD. Which is an obscene amount of money to pay for their service.
Instead by delaying me with emails back and forth, withholding the unsubscribe instructions until my trial has ended, they have scammed me for $35USD. I’m sure this is how their hustle is designed to work - $35USD from every person they scam is adding up to a lot of money for sure!!
This is definitely a scam, I am reporting it to the office of Fair Trading, Apple & Instagram.
Do not deal with this company!Show lessCamilla Hayes
Developer Response
Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. We're genuinely sorry for the frustration and confusion you've experienced. We always aim to provide clear information about our subscription terms upfront to avoid any misunderstandings. On behalf of our team, we sincerely apologize for any inconvenience caused during the unsubscribing process. We understand your concern about the timing of the unsubscribe instructions and the delay in processing your request. This isn't the experience we want for our users. Please reach out to our support team at customer.care@lumi.place and allow us an opportunity to correct your unfortunate experience! We look forward to hearing from you at your earliest convenience!Misleading fees
The app is cumbersome to install and sign in, and this was an immediate red flag. So I uninstalled, deleted and did everything I thought possible to unsubscribe. So I was surprised to be charged $51Au weeks after I unsubscribed.
It should be illegal for Lumi to have access to my bank details. Even though I carefully read through the T&Cs, I never noticed agreeing to the payment. Therefore Lumi is taking advantage of their costumer’s understanding of the T&C contract. (We are not all lawyers!)
The poor reviews should’ve been the initil red flag. Though I feel they have found a loop hole diverting the reviews for new customers by advertising the Lumi app via Instagram.Show lessCharlotte Rose D
Developer Response
Dear Valued Customer! We genuinely apologize for any inconvenience you've experienced. This is not what we want our cherished customers to experience. It's important to emphasize that all charges have been processed with your explicit consent. It appears that you may have acquired a trial subscription. Please, be advised, that the subscription fee may be charged only when the subscription is active. More likely the subscription was not canceled successfully on your end. Moreover, before your purchase, all the trial terms and additional subscription options were clearly presented on the sales screen. We kindly request that you reach out to us at customer.care@lumi.place. We hope you decide to contact us so that we can thoroughly investigate this matter and, ideally, find a solution to address any inconvenience you've encountered. We wish you a wonderful day!Could have done it myself
I feel like I was misled in the first place. This app was not represented in whatever I initially looked at. What I saw was a much better service, so they must know they aren’t up to par.
The “trends” they try to convince you of are absolutely absurd. My “stylist” gave me 6 generic options of styles to select from. They all felt like a breakfast of Grape Nuts & Butter-less rye toast. I had to go on my Pinterest board & screenshot my general thoughts.
What I got in return was an outfit put together with a bunch of links to other stores such as Zara, Etsy…
When I asked to see a simpler version of one item, they seemed confused. Even the most amateur, yet dedicated stylist would have an idea within the context.
The worst part is probably that they managed to attempt to style me with no measurements, no photos of myself, no questions about what is functional for my lifestyle.
At the end I was given a link to purchase the outfit. Umm…yeah, no. Because I can go to these places one by one. More importantly, they sure as heck aren’t about to send me those clothes.
I was looking for a modern custom look with brands that fit my lifestyle and don’t make me look like I’m trying to be 21 forever (see what I did there? Ha!) but I ended up making all of the corrections to something I’m not interested in.
Lastly, I think, finding the right color palette is one thing they boast of, yet my entire offering was black.
So, absolutely not.Show lessWant to, cant
Developer Response
Dear Valued Customer! Thank you for taking the time to share your detailed experience with us. We strive to offer personalized and trendy fashion suggestions tailored to individual tastes, and it's disheartening to learn that we missed the mark in your case. Ensuring a seamless and enjoyable experience is our priority, and it's clear that we have some work to do in refining our stylistic recommendations and customization process. We want to assure you that your feedback doesn’t go unnoticed. Should you decide to give us another chance, we'd love to showcase the improvements and ensure you receive the fashion assistance you seek. Fashion evolves, and so do we! Your insights are invaluable as we continue striving to curate fashionable, personalized, and modern looks for our users. We wish you nothing but the best!Scam
This is a scam. They create an auto payment monthly if you click on the 0.99 trial. Don’t do it. This website / app should be removed and criminally charged with fraud.Jennshadow
Developer Response
Dear Valued Customer! Thank you for the feedback! We regret to hear about your experience and any confusion caused. Our app operates with transparent terms and conditions, clearly outlining the subscription details before any purchase is made. The auto-payment setup is a part of our subscription service, which begins after the trial period if not canceled. We strive to ensure our users have full knowledge and control over their subscriptions. To offer you an appropriate solution, we kindly ask you to reach out to our support team at customer.care@lumi.place. We're standing by and ready to address any concerns you may have.A total scam
You can’t unsubscribe after you signed up. When you go into the subscription page in the app, it tells you that you’re not subscribed to anything. There’s no track of subscription in the Apple Store subscription or your apple account either.
When you email them before your deadline they still charge you the full year payment.Show lessBeliBelBel
Developer Response
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. We apologize for the inconvenience and we will investigate the case right away. We want to note that each customer can cancel a subscription by themselves in a Personal Account. However, we'd like to learn more about your situation and what happened. We want to make things right. So, please email us at our email customer.care@lumi.place and we will get back to you promptly. Have a great day!Do not subscribe and unsubscribe immediately
The ads presented in social was great to attract customers! HOWEVER… the while onboarding flow is just super disappointing and feeling like a scam. To generate a plan you get charge $1, then you have to schedule a stylist - like I just want to browse first before anything and the schedule is outside of my time zone. Next few days I get hit with $40 subscriptions fee… like when did I sign up to this? The whole onboarding is super unclear before you start taking money from people. I didn’t even know there was subscription until my bank account was hit. I have now unsubscribed and asking for my full refund for all this zero value add but a marketing play.
In future, generate some value for your customers before quick to take our cash!Show lessTezza008
Developer Response
Dear Valued Customer! We genuinely apologize for any inconvenience you've experienced. We fully understand, why products should be valuable. We are doing our best to provide each customer with a valuable and relevant product through our Style Guides, Daily Tasks, and Stylist Sessions. It's important to emphasize that all charges have been processed with your explicit consent. It appears that you may have acquired a trial subscription. Before your purchase, all the trial terms and additional subscription options were presented on the sales screen. We kindly request that you reach out to us at customer.care@lumi.place. We hope you decide to contact us so that we can thoroughly investigate this matter and, ideally, find a solution to address any inconvenience you've encountered. We wish you a wonderful day!Waste of time and energy
Don’t do it.
It was a waste of time, money and effort. I thought the stylist was supposed to recommend clothing that would look good on me… how can she do that without knowing what I actually look like? Not once did the stylist ask for a photo, or measurements, or video conference or anything. I’m absolutely mystified as to what this service actually is - because it certainly isn’t what was advertised.
I connected with a stylist and explained what I was looking for in my wardrobe and what my challenges are. It’s like that all fell on deaf ears. I told her I’m short and pants don’t work for me because they need to be hemmed. She sends me outfits that are all based on pants. It told her I don’t like wearing floral patterns and that tiered dresses aren’t my thing… she send me tiered, floral dresses. I told her the fabrics from the ONE BRAND that she kept sending me to looked cheap and poorly made and she chose to end our session without actually providing me with the wardrobe options I was looking for. Cancelled the service immediately.Show lessAnnRowan
Developer Response
Dear Valued Customer! We truly appreciate you taking the time to provide your feedback. We are so sorry that you've had this experience. This is not the level of service we want to give. We are sorry to hear, that you had such misunderstandings with our stylist. It would be highly appreciated if you could share details at our email customer.care@lumi.place. It will help us investigate this case and make improvements. We look forward to hearing from you at your earliest convenience.
