Leave a Review Lumi
Severe misrepresentation
Severe misrepresentation in their advertising - they get you run through a series of 39 questions with the representation that they will provide a suggested looks plan for you and then when you eventually get to the app there is nothing curated to the survey results and it is full of pop-up after pop-up to get you to upgrade services! They also say you can get 100 percent money back, which is another misrepresentation as when I requested it immediately upon entering the app and seeing that it was not what they advertise, their support team replied that the money back guarantee has two exclusions and they do not refund for Personal Reasons which they define as a user not getting what they expected - or rather what they were promised!Show lessTerrible MisRep
Developer Response
Dear Valued Customer! Thank you for sharing your feedback. We sincerely apologize for the experience you had and for any miscommunication regarding our service and refund policy. Your concerns are important to us, and we strive to ensure that our advertising accurately reflects our offerings. To better address your situation, please provide your full name or account details so we can locate your information in our system and work towards a resolution. Your satisfaction is a priority, and we want to make this right. If you have any further questions or need additional assistance, please contact us directly at customer.care@lumi.place.inspired with them
Yesterday morning, I found myself scrolling through Instagram and came across an ad about updating my wardrobe and looking my best for my age. I thought, "Why not?" I figured I’d just close out if it wasn’t for me. But as I started answering questions about myself, I got more into it, and suddenly, I had a session scheduled with a stylist. Tiffanny, my stylist, was awesome! She picked out an outfit that’s perfect for work but can also transition to a dinner date with my boyfriend, which makes me feel great. When I mentioned I needed comfortable dress, she quickly found me a cute cocktail dress that still look good with business casual attire. Honestly, I thought I’d be chatting with an AI, and this would be a waste of time, but Tiffany totally got what I was looking for. I’m actually excited to get this outfit, and I’ll update my review once it arrives. Plus, trying it out didn’t cost a ton, which is a bonus!Show lessannett-adamczewski-1993daui
Developer Response
Dear Valued Customer! Thank you for sharing your experience with us! We’re so glad to hear that Tiffany was able to find you the perfect outfit that suits both your work and dinner plans. It’s fantastic to know that you enjoyed the process and felt understood throughout your styling session. We’re excited for you to receive your new outfit and hope it exceeds your expectations. Thanks again for giving us a try!thank you all
I’ve always struggled with finding clothes that truly fit my style and lifestyle. Between juggling work, social life, and everything in between, shopping had become more of a chore than a joy. That’s when I stumbled upon Lumi, and I can honestly say it has transformed the way I approach fashion. From the moment I signed up, Lumi made the entire experience seamless. I started by filling out a style quiz that was surprisingly thorough. It asked all the right questions about my preferences, body type, favorite colors, and the occasions I usually dress for. I appreciated the attention to detail—it felt like they really wanted to understand me rather than just selling clothes. The best part? The styling sessions. I’ve had the pleasure of working with a few different stylists at Lumi, and each one brought something unique to the table. My first session was with Emily, who took my somewhat vague style preferences and turned them into a polished, professional look that was perfect for both client meetings and after-work drinks. She recommended pieces I would never have considered but ended up loving.Show lessYadeliz Killichjovseuya
Developer Response
Dear Valued Customer! We love hearing from our loyal customers and appreciate the great feedback! We're so glad to hear that Emily and the other stylists have been able to understand your style and provide you with outfits that perfectly fit your lifestyle. It's always exciting to discover new looks that you might not have picked out on your own. We're thrilled that Lumi has turned shopping from a chore into something you enjoy! Thank you for sharing your experience. 🌟Complete Scam
Tricks you into signing up for a subscription, and charges tons of money for a couple pdf downloadsJJ192837A
Developer Response
Dear Valued Customer! Thank you for bringing this matter to our attention. We are sorry to hear about the experience you've had with our service. It is always our goal to provide clear and transparent information about our subscriptions and charges. We understand your concerns about the unexpected charges and would like to assist you in resolving this issue. Please provide us with the details of your subscription at customer.care@lumi.place, including any reference numbers or relevant information, so that we can investigate this further and work towards a satisfactory resolution. Your feedback is important to us, and we appreciate the opportunity to address this matter. We are committed to improving our service and ensuring that our customers have a positive experience.App/Service is confusing
I’m a busy executive mom of three and when I saw an app that seemed to make getting clothes easier I signed up for a year-long subscription right away. What they immediately do not make apparent, is that they do not provide you outfit recommendations directly through their app, but you have to schedule a call with a person/stylist and that too only available very far out and at times that are very inconvenient for me. 8pm was the only timeslot for the next three weeks and I’m typically putting my kids to bed at that time.
I don’t have the time to sit on a call with a stylist each month. I have three children! I would appreciate automated recommendations based on the questions that the app asked me on my figure, style, and general attitude towards clothing. I would’ve been prepared to purchase those clothes right away. But now I have to wait three weeks to speak to an actual human at a time that’s terribly inconvenient for me.
There was nothing, absent human intervention, that would allow me to procure outfits or clothes directly through their app, which I also would’ve been happy to do. The service is confusing and inconvenient for busy professionals.Show lessHindichick
Developer Response
Dear Valued Customer! Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand how challenging it can be to find convenient times for styling sessions, especially with a busy schedule like yours. We appreciate your suggestions for automated recommendations and will certainly take them into consideration as we work to improve our service. Your feedback is invaluable in helping us make the experience more convenient for all our users. If there's anything else we can do to assist you, please let us know at customer.care@lumi.place.Breeze for styling
Lumi made styling a breeze! The stylist had great taste, and my clothes arrived super fast.markeas^verbeke-2004
Developer Response
Dear Valued Customer! Thank you for the fantastic feedback! We're thrilled to hear that you found the styling process effortless and enjoyed the fast delivery. Your satisfaction with our stylist's taste and the speed of service means a lot to us. We can't wait to assist you with your next style adventure!Waste of money
I’ve had two styling sessions and neither were successful. The first one the stylist took way too long to respond and put together outfits, and both completely missed the mark. A second session was set up with another stylist who tried very hard but doing everything over. Text is difficult. I thought this was gonna be a video session where we got to talk and show them my closet so they could help me find pieces to improve my wardrobe. The stylist are not America and English is not the primary language. The reason I mention this is if your Stylist is not in your country and doesn’t understand your climate, suggesting trendy fall clothing when you live in 100° weather that doesn’t have a fall or winter, is a waste of time. Love that super cute long white wool trenchcoat, but I’ll never get to wear it near the equator.
I ended up doing more work on my end submitting images so I end the 2nd chat at 2 hours. Waste of time and money.Show lessWSW45
Developer Response
Dear Valued Customer! Thank you for sharing your experience. We’re sorry to hear that your styling sessions did not meet your expectations. We strive to offer a personalized and efficient service, and it’s clear we missed the mark in this instance. Your feedback is invaluable and highlights important areas for us to improve, particularly in understanding local climates and ensuring effective communication. We want to make this right for you. Please reach out to our customer service teamat customer.care@lumi.place so we can discuss how to better meet your needs and provide a more tailored experience. We appreciate your patience and hope to restore your confidence in our service.Scam
I was proposed an outfit that I or anyone can wear in the house. I mean you put it together without thinking. Without effort. And even that sometimes comes out better than the proposed look. That’s rich coming from an app that claims to improve your style!! And the messages were so official.. like copy paste txts that are sent to everyone. No one can build your style via txt message and asking you if you like a photo… pfff. Needs to be a proper conversation…so disappointingShow lesskydkgdkgskyskyd
Developer Response
Dear Valued Customer! We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide personalized and thoughtful styling advice, and it’s clear we didn’t achieve that in your case. We understand that style is deeply personal, and a one-size-fits-all approach isn’t helpful. We appreciate your feedback and will take it seriously as we work to improve our service. We’d love the opportunity to discuss this further and find a way to better meet your needs. Please contact our team directly at customer.care@lumi.place, and we’ll do our best to make things right. Thank you for sharing your thoughts with us.Absolute Scam
I paid money to have a stylist consult with me. So far I have spent hours waiting online for the stylist to log on. Turns out it is an AI bot you get to chat with and it is terrible! My session started 45 minutes late and even as I type this review, I am STILL waiting for the stylist to interact with me. I asked for a refund but was told their rules prevent issuing refunds to people who are dissatisfied (??) or for “financial reasons”. This company is criminal and does not stand by their product. Huge mistake. Do NOT fall for this.Show lessslksb
Developer Response
Dear Valued Customer! We're sorry to hear this and we apologize for the inconvenience. We want our customers to have only the best experience possible, and we're sorry you weren't able to do so. Please note, that we are working hard to provide all our customers personalized and relevant pieces of advice. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at our email customer.care@lumi.place and we will get back to you promptly.Scammers
Please be very careful, they supposed carve $1.42 for a free trail, but even the app was cancelled and not used then they charged me another $28 and then $99… they are in Cypress unbelievable that can scam people from thereOterok
Developer Response
Dear Valued Customer! Thank you for bringing this to our attention. We’re genuinely sorry to hear about the issues you faced with unexpected charges. This is certainly not the experience we aim to provide. Please reach out to our customer support team at customer.care@lumi.place directly with your account details so we can investigate this matter thoroughly and assist you in resolving any billing issues. We appreciate your feedback and will use it to improve our service.
